2/10 Terrible
Sarah
Travelled with family, Travelled with family and small children, Travelled with partner
Jan 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel and was charged the full amount before being handed our hotel room key. Unfortunately we took a step in the room and lasted less then 2 minutes before we had to leave, as our disabled son was traumatized by the room and had a major autistic meltdown. We are not sure what caused this meltdown (couldve been a smell, noise, or just the room) but he was patting his ears while hysterically crying and repeating the word 'door'. He was terrified and we wouldve ruined everyones holidays if we hadve stayed, as he would not stop screaming.
We handed our key back in and explained why we had to leave. We did not touch anything in the room, but they were not willing to offer any refund (not even a small partial amount.) This was a horrible experience for us and we felt like the staff treated us like we had a naughty child, even though our 5 year old has very high needs autism and is practically non verbal.
A bit more compassion towards our situation wouldve been appreciated, as we did really want to stay, but left due to situations out of our control. You would think that given our situation, they wouldve had a bit more leniency towards us.
We ended up lost for suitable ommodation options and this resulted in us having to drive back to christchurch in the middle of the night.
I also noticed that there was no lift. This is probably the most least accessible hotel i have ever come across and i would not recommend it to anyone with any health problems or disabilities.
Sarah
Stayed 1 night in Dec 2024