4/10 Poor
Kassidy
Travelled with family, Travelled with pets
Dec 22, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It would've been nice to know before booking that this place was undergoing major construction. We stayed at this hotel because of amenities like the pool and fitness center, both were unusable when we arrived. We weren’t even sure if we were still going to get breakfast in the morning because the lady at check in was short and didn’t mention anything. Having the breakfast was probably the only half decent thing about this place. The first floor was entirely torn apart and you had to be careful where to step. Even a room or two away where we were staying on the second floor was in the same conditions. There were cigarette buds on the floor despite being a nonsmoking hotel and the entire place reeked like paint thinner and construction. We had our dog with us, and we had to carry her throughout the entire hotel so she didn’t accidentally step on something harmful. They were also doing construction as late as 10pm at night and we are early birds, so it kinda sucked. We wouldn’t have been upset if there was a warning beforehand but this hotel was basically unusable and it was really disappointing upon arrival. Have never had any issues with this hotel or any of their branches before, but honestly they’re better off closing during all this remodeling, or at least have the decency to warn people.
Kassidy
Stayed 2 nights in Dec 2024