6/10 Okay
Ernie B.
Sep 13, 2024
Disliked: Cleanliness
Great location disgusting overall cleanliness
Our stay over Labor Day at Highland Chateau at Longridge was overall very positive in terms of location, amenities and overall vibe but in terms of cleanliness the home was very gross and underwhelming. Upon checkin we immediately noticed that we had been given the wrong code to access the property. We tried reaching the management team all to no avail. The only thing that saved us was a ring camera that we were able to make contact with someone to gain access. Upon entering we were pleased with the newness of the home and the amazing view. It was upon entering the bedrooms and suites where it was very obvious that the home does not get properly cleaned. There were short black hairs on almost every duvet. This is beyond gross. Our children had crumbs in their bunk beds as well. There were bathrooms with rotted floorboards and excessive grout stains. It’s unfortunate that the owner charges a $1000 per night and does not clean the home. There was bird droppings all over the back patio and hair on the inside bbq grill rack. A review was left with the owner and they’ve never reached out. Overall would not stay with this management company again. If you want a great neighborhood, amazing views of Bear Lake and don’t mind hairs all over your bedding the Highland Chateau at Longridge is for you :(
Ernie B.
Stayed 3 nights in Aug 2024