6/10 Okay
Brian, DORCHESTER
Travelled with partner
May 4, 2023
Liked: Cleanliness, property conditions & facilities
A bit of a mixed review. I could not contact the hotel via email or the Expedia app (quintabelasaotiago.com is not the domain name for the hotel email) prior to arrival. some of the front desk staff (Nadia) are excellent as is Sa in the restaurant but others are surly and disinterested.
We asked to borrow an iron and were told at the front desk that we would have to pay - then it never turned up since the only way to get clothes ironed is to use the laundry service.
We asked for a replacement knife at breakfast (to cut some cake and the other was covered in egg yoke) only to be told 'you've got one already!'.
The room aircon did not work and there is a very quaint button to operate the lights - something from many decades in the past.
The hotel is lovely, presented really well with fresh flowers. It's location is unbeatable with a wonderful view across the harbour. This makes up for the less than perfect staff.
I'd go back for sure, it is quirky and the location and hotel fabric is great - old style Portuguese.
Brian
Stayed 6 nights in Apr 2023