Framwellgate Moor Vacation Packages

Overall a very good experience helpful and polite staff and excellent food service in a great environment there are however some areas which should be considered. This hotel has no lift, has many levels and is not wheelchair friendly the rooms are good but areas that concerned us were a poor fit toilet seat and a non working extract fan, we did have a radiator leak but that was attended to, external road noise was a barrier to sleep!

Apartment was lovely was a few chips and stains but to be expected for the price! Lovely receptionist very helpful. Parking easy and accessible.

Have stayed here many times before but this room was smaller than previously - it only had 2 power points so you had to decide between TV, kettle or charging your phone! The only other points were round pin!!! Room was also exceptionally hot Having the EV charger makes up for the minor issues though

On arrival it became clear that the apartment we stayed in wasn’t the one in the photos that I thought I had booked. The ad is a mix of different apartments with only a couple of them the one we were allocated which wasn’t to the standard I was expecting which was a shame as we’re celebrating an 18th birthday The 2 bathrooms transpired to be a communal area with 3 showers and 2 of the tiniest toilets ever Apartment was cold and we ended up lighting the gas burners and oven to get the room warm There were endless corridors to navigate which didn’t help with the heat issue The area was very rough with litter everywhere outside On a positive the towels and sheets were spotless with early check in and Kate check out

Seamless process in booking the hotel, booking in and booking out. All the staff that we interacted with were excellent, helpful, efficient and great people skills. All the staff should be commended by the hotel senior management.