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The Westin Excelsior, Florence

5.0 star property
Riverwalk Florence hotel in Santa Maria Novella with bars

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Photo gallery for The Westin Excelsior, Florence

Lobby
Suite, 1 King Bed, Non Smoking, River View (Terrace)
View from room
Lobby
View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Gym
  • Room service
  • Parking available

Room options

View all photos for Junior Suite, 1 King Bed, Non Smoking, River View

Junior Suite, 1 King Bed, Non Smoking, River View

Junior Suite, 1 King Bed, Non Smoking, River View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Terrace

Penthouse, 1 King Bed, Non Smoking, Terrace

Penthouse, 1 King Bed, Non Smoking, Terrace

Highlights

Furnished balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 355 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, River View

Premium Room, 1 King Bed, Non Smoking, River View

Premium Room, 1 King Bed, Non Smoking, River View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace) | Living room

Presidential Suite, 1 King Bed, Non Smoking, River View (Terrace)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
  • 861 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking, River View

Premium bedding, pillowtop beds, minibar, in-room safe

Grand Suite, 1 King Bed, Non Smoking, River View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
  • 700 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, River View (Terrace)

Suite, 1 King Bed, Non Smoking, River View (Terrace)

Suite, 1 King Bed, Non Smoking, River View (Terrace)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 538 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Suite, 1 King Bed, Non Smoking, Terrace

Panoramic Suite, 1 King Bed, Non Smoking, Terrace | Living room

Panoramic Suite, 1 King Bed, Non Smoking, Terrace

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private hot tub
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 377 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Pillowtop bed
  • 194 sq ft
  • Sleeps 1
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, River View

Deluxe Room, 1 King Bed, Non Smoking, River View

Deluxe Room, 1 King Bed, Non Smoking, River View

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 269 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is CA $871
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includes taxes & fees
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About the area

Map
Piazza Ognissanti 3, Florence, FI, 50123

What's nearby

  • Historic Centre of Florence - 1 min walk
  • Piazza di Santa Maria Novella - 5 min walk
  • Ponte Vecchio - 9 min walk
  • Uffizi Gallery - 12 min walk
  • Cathedral of Santa Maria del Fiore - 12 min walk

Getting around

  • Alamanni - Stazione Santa Maria Novella Tram Stop - 7 min walk
  • Florence Santa Maria Novella Station - 8 min walk
  • Florence Airport, Peretola (FLR) - 25 min drive

Restaurants

  • ‪Se - Sto - ‬1 min walk
  • ‪Winter Garden by Caino - ‬1 min walk
  • ‪Osteria dei Centopoveri - ‬3 min walk
  • ‪Il Profeta - ‬2 min walk
  • ‪Hotel Croce di Malta - ‬4 min walk

About this property

The Westin Excelsior, Florence

Luxury boutique hotel near Historic Centre of Florence
A short walk from Piazza di Santa Maria Novella and Pitti Palace, The Westin Excelsior, Florence provides a rooftop terrace, an art gallery on site, and designer stores on site. Be sure to enjoy a meal at Sesto On Arno-Temp Closed, the on-site restaurant. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and car rentals on site.
Other perks include:
  • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
  • Babysitting (surcharge), a TV in the lobby, and an elevator
  • Wedding services, multilingual staff, and a front-desk safe
  • Guest reviews speak highly of the first-rate property condition
Room features
All 171 individually furnished rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Hypo-allergenic bedding and pillowtop mattresses
  • Bathrooms with bidets and shower/tub combinations
  • Recycling, childcare services, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 33 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Covered valet parking on site (EUR 55 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 44.50 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • ORVM Bar - Temp Closed
  • Sesto On Arno-Temp Closed

Things to do

  • Art gallery
  • Designer stores
  • Gym
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • On a river
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Dining venue(s)
The following facilities are closed on Sunday and Saturday:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 45 per accommodation, per night (maximum EUR 90 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 80.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 44.50 per person
  • Airport shuttle fee: EUR 105 per person (one-way)
  • Covered valet parking fee: EUR 55 per day (in/out privileges)
  • Nearby parking fee: EUR 33 per day (984 ft away)
  • Pet fee: EUR 45 per accommodation, per night (maximum EUR 90 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Property Registration Number IT048017A1S9A2BNYA

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Florence
Excelsior Westin Florence
Florence Excelsior
Florence Westin
Florence Westin Excelsior
Westin Excelsior Florence
Westin Excelsior Hotel
Westin Excelsior Hotel Florence
Westin Florence
Westin Florence Excelsior
Westin Excelsior Florence Hotel
Westin Excelsior
The Westin Excelsior, Florence Hotel
The Westin Excelsior, Florence Florence
The Westin Excelsior, Florence Hotel Florence

Frequently asked questions

Is The Westin Excelsior, Florence pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total). There's a fee of EUR 45 per accommodation, per night. Service animals are exempt from fees.

How much is parking at The Westin Excelsior, Florence?

Valet parking is available for EUR 55 per day.

What time is check-in at The Westin Excelsior, Florence?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at The Westin Excelsior, Florence?

Check-out is at noon.

Does The Westin Excelsior, Florence provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 105 per person applies.

Where is The Westin Excelsior, Florence located?

Located in Santa Maria Novella, this luxury hotel is steps from Chiesa di Ognissanti and Historic Centre of Florence. Pitti Palace and Basilica of Santa Maria Novella are also within 10 minutes. Alamanni - Stazione Santa Maria Novella Tram Stop is 7 minutes by foot and Unità Tram Stop is 8 minutes.

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The Westin Excelsior, Florence Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 342 reviews
Rating 8 - Good. 59 out of 342 reviews
Rating 6 - Okay. 21 out of 342 reviews
Rating 4 - Poor. 8 out of 342 reviews
Rating 2 - Terrible. 2 out of 342 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Cynthia

The Westin is located in a very convenient area you can walk everywhere from there, lots of places to eat and safe area. We really enjoyed our stay 🙏
Stayed 3 nights in Oct 2024

10/10 Excellent

Paul

A beautiful hotel in the heart of Florence. Nowhere was too far to walk. The room was amazing and the surroundings were magnificent. The staff were fantastic and the bar area was amazing with a live Piano play on each evening.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ronald

Location historical value great service
Stayed 1 night in Sep 2024

10/10 Excellent

mansour

amazing especially front desk very hospitality.
Stayed 3 nights in Sep 2024

10/10 Excellent

David

Outstanding stay!
Amazing staff and in a great location.
View from our room.
Sits on the Arno River
Stayed 6 nights in Feb 2023

10/10 Excellent

Jana

I had a wonderful stay at The Westin Excelsior hotel. The rooms were beautiful, service was excellent, and the staff could not have been more friendly and helpful!
Stayed 2 nights in Nov 2023

10/10 Excellent

Duane

The location is great, is elegant and very quiet rooms, I enjoy the view from my balcony
Stayed 6 nights in Jan 2023

10/10 Excellent

Michael

Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Paul

2nd time here and will keep coming back. Love how everything is walkable without being in the thick crowds of Florence. Hotel and staff are incredible and very knowledgeable. Will keep coming back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Fabulous Florence Hotel on the Arno
Great hotel. Our room had a beautiful view of the Arno from our balcony. Hotel staff were very helpful. Great central location!
Stayed 8 nights in Aug 2022

10/10 Excellent

ZHuoming, Los Gatos

Very friendly & well trained staffs. Felt very comfortable. The location is the best.
Stayed 2 nights in Jun 2022

10/10 Excellent

Douglas

Great traditional hotel. Lovely location on the Arno. A service
Stayed 4 nights in Aug 2023

10/10 Excellent

kenta

nice
Stayed 2 nights in Feb 2024

10/10 Excellent

Devin

Service was great, mentioned that it was my birthday and they brought us some prosecco and macaroons. Building is really unique and location is prime too. HIhgly recommend!
Stayed 5 nights in Aug 2022

10/10 Excellent

Helen Mary

Exceptional in every way!! Just perfect!

6/10 Okay

ROBERT

Liked: Amenities
Very overpriced compared to other hotels we stayed at in Italy on the trip with less amenities.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jorge F

Honest, happy and very kind S
Stayed 4 nights in Aug 2022

10/10 Excellent

Rina

We loved being right next to the Arno River. It was an easy walk to the Oltrarno area and just as easy to get to the main sites of the city. Our room was surprisingly large, but the windows were placed oddly high so that we could only look out of one of them from a small set of stairs if we tiptoed. The views from the rooftop bar were magnificent! We'd stay here again.
Stayed 6 nights in May 2023

6/10 Okay

Dmitri

Liked: Staff & service
Liked location, view. Disliked staff and service
Stayed 3 nights in Jul 2023

10/10 Excellent

emma

Wonderful !!!!
Stayed 5 nights in Sep 2022

4/10 Poor

Cristian

Liked: Cleanliness
Disliked: Property conditions & facilities
Outdated
Stayed 3 nights in Jun 2024

6/10 Okay

Nicholas

Bar service was limited to roof top bar and restaurant, lobby area lacked bar service for quite meeting.
Stayed 6 nights in Sep 2022

8/10 Good

Deborah

Liked: Property conditions & facilities
Everything was great about this property except it was a little to old and dark for my taste.
Stayed 2 nights in Feb 2023

10/10 Excellent

Angelica

Stayed 3 nights in Oct 2024

4/10 Poor

Abraham

Liked: Amenities, property conditions & facilities
Solo porque es obligatorio digo que es un mal hotel
Stayed 3 nights in Sep 2024