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SureStay Hotel by Best Western Ottawa

2.5 star property
Hotel in Ottawa with free breakfast and a 24-hour front desk

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

Lobby
Lobby
Indoor pool
Indoor pool
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Standard Room, 1 King Bed, Non Smoking, Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

In-room safe, iron/ironing board, cribs/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Standard Room, Multiple Beds, Non Smoking, Microwave

Highlights

Air conditioning
Connecting rooms available
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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Exterior

Holiday Inn Express And Suites Ottawa by IHG

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  • Breakfast included
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9.2 out of 10, Wonderful, 394 reviews
The price is CA $135
CA $156 total
includes taxes & fees
Mar 9 - Mar 10
Holiday Inn Express And Suites Ottawa by IHG
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About the area

Map
212 E 23rd Street, Ottawa, KS, 66067

What's nearby

  • Ransom Memorial Gift Shop - 3 min drive
  • Ottawa University - 3 min drive
  • Old Depot Museum - 5 min drive
  • Forest Park - 5 min drive
  • University of Kansas - 30 min drive

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Not Lost Brewing - ‬4 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Casey's General Store - ‬6 min drive
  • ‪Casey's General Store - ‬5 min drive
  • ‪Sonic Drive-In - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

Property highlights
SureStay Hotel by Best Western Ottawa provides amenities like free continental breakfast and a business center. Stay connected with free in-room WiFi.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Express check-out, a 24-hour front desk, and a front-desk safe
  • Smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 52 rooms feature comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews say good things about the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Things to do

  • Indoor pool

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Cribs (infant beds) are available for USD 5.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cleaning fee: USD 1 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

Frequently asked questions

Does SureStay Hotel by Best Western Ottawa have a pool?

Yes, this property has an indoor pool. Pool access is from 10:00 AM–10:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Ottawa?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Ottawa on Mar 9, 2025 start from CA $102.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Ottawa pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 25.00 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay Hotel by Best Western Ottawa?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Ottawa?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Early check-in is available for a fee of USD 25.00 (subject to availability). After-hours check-in is not available.

What time is check-out at SureStay Hotel by Best Western Ottawa?

Check-out is at 11 AM. Late check-out is available for USD 25.00 (subject to availability).

Where is SureStay Hotel by Best Western Ottawa located?

Situated in Ottawa, this hotel is within 1 mi (2 km) of Prairie Spirit Trail State Park and Teen Park. Kanza Park and Ransom Memorial Gift Shop are also within 2 mi (3 km).

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SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 162 out of 499 reviews
Rating 8 - Good. 183 out of 499 reviews
Rating 6 - Okay. 81 out of 499 reviews
Rating 4 - Poor. 50 out of 499 reviews
Rating 2 - Terrible. 23 out of 499 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Scott

The staff was very nice
Stayed 1 night in Nov 2024

10/10 Excellent

Kelli

Nice and clean, womderful front desk staff
Stayed 1 night in Oct 2024

8/10 Good

Misty

Everything was nice and clean but the coffee maker was missing the drawer to put the coffee bag in to brew it.
Stayed 1 night in Feb 2025

8/10 Good

Matthew

Nice place
Stayed 1 night in Sep 2024

8/10 Good

Cynthia

I especially appreciated the breakfast options of English Breakfast tea (teabags and hot water available all days of my stay), yogurt and fresh fruit (oranges and bananas during my stay).
Stayed 3 nights in Sep 2024

8/10 Good

Pedro

Liked: Cleanliness
Disliked: Staff & service
They need to do cleaning activity in the room, since they didn't even bother to give me toilet paper
Stayed 13 nights in Feb 2025

10/10 Excellent

Tamarie

Alot of snow in the parking area which made it slippery.
Stayed 1 night in Jan 2025

4/10 Poor

terry

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Snow not removed for handicap access
Stayed 1 night in Jan 2025

10/10 Excellent

Chad

Great location
Excellent value
Stayed 1 night in Jun 2024

10/10 Excellent

Bee

Easy to get to and parking right in front of the room. Nice breakfast items. Clean room.
Stayed 1 night in Aug 2024

10/10 Excellent

LINDA IRENE

It was a very nice stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

John

Linda, at the front desk, was very polite and efficient.
Stayed 1 night in Jun 2024

8/10 Good

Larry

Good hotel for the cost. Nothing fancy but in good shape and friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Pamela

This is one of the best properties I've at which I've stayed. Clean, organized, wonderful continental breakfast (fresh, organized, great selection). But of particular note were the two fine young gentleman who handled my check-in. Kind, considerate, organized and concerned about my stay. Give those young men a promotion & a raise! They made me feel safe and well-cared for.
Stayed 1 night in Oct 2024

8/10 Good

Jeannine

The hotel was quiet and clean, the beds were comfortable and we enjoyed the breakfast. Lots of fast food restaurants within walking distance.
Stayed 1 night in Mar 2024

8/10 Good

Darrel

Location was good a lot of eating places near by. Noisy refrigerator.
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Easy check in. friendly staff Roomy rooms.
Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The hotel outside view was the best of the whole stay. We literally walked into an unclean disaster of a room/hotel and immediately we checked out but still had to pay. Unless your use to dirty, felt and possibly bugs stay clear of this HOEtel
Stayed 2 nights in Nov 2024

10/10 Excellent

Joel

Property well maintained. Looks inviting and is. Reception area very neat and clean. Close to many food options.
Stayed 1 night in May 2024

10/10 Excellent

Bee

All good. Clean and convenient.
Stayed 1 night in Aug 2024

10/10 Excellent

Jon

The check in was easy and fast. Answered any questions we had. We encountered 3 different people at the front during our 2 day stay and they were all very friendly and helpful.
Stayed 2 nights in Jul 2024

8/10 Good

marcelo

it was in proximity to the college. the door key cards would sometimes fail and the door was hard to open
Stayed 2 nights in Oct 2024

10/10 Excellent

Vicki L

Pleasant
Stayed 2 nights in Jul 2024

10/10 Excellent

Lynn

The rooms were very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Hidden gem! The staff were amazing, the room was cozy and clean, and the location was central to all sorts of amenities.
Stayed 3 nights in Oct 2023