Eben im Pongau Vacation Packages

Expedia blamed the hotel and the hotel blamed Expedia. I never got the access code for the main building from the hotel. I tried calling the hotel directly through multiple methods and the phone didn’t ring/they didn’t answer. Expedia couldn’t reach them for over two hours, time I spent standing outside with no way to check in since there’s no front desk. Ended up following someone inside and found my key. Then Expedia said they got a hold of the hotel and the hotel doesn’t have my reservation, which obviously wasn’t true since I found my key with my name on my envelope. Expedia profusely apologized and the hotel then texted me from the same number that would not answer the call. Hotel said Expedia only recently called them but Expedia had been calling for hours. Once finally checked in the hotel was fine. Maybe book directly with the hotel and not through Expedia, although I’m not sure why I never got the access code to the building.

The owner/operator, Christine, is very friendly and welcoming. Facility, free breakfast, check-in/out, etc. were a 10 out of 10. Rooms are very clean, well supplied, and very comfortable. Highly recommend this hotel. You will not have any complaints if you stay here.

Property is about 10-15 minutes from the train station and about 10 minutes from old town. They provided lockers to store our luggage when we arrived early and our room was not ready. There is no person to greet you at the counter but the phone near the kiosk to check-in connects to a person who answered fairly quickly and was helpful.

Staff was always helpful, spacious clean room, close to buses trams, Al start and most of main attractions

Facility is pretty new. House keeper did not properly wash &clean the used glass cup in the table. We stayed in 5 rooms as a group of 10 people. 4 of 5 rooms stayed on 2nd floor. None of the 4 rooms cleaned the glass cup properly. The house keeper ruined the credit of all others good performance of the hotel.