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VH Eurostar Durres Hotel & Beach

4.0 star property
Family-friendly hotel with 3 restaurants and free valet parking

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Photo gallery for VH Eurostar Durres Hotel & Beach

Property grounds
Lobby
View from property
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Property grounds

Reviews

4.0 out of 10

Popular amenities

  • Parking available
  • Breakfast available
  • Bar
  • Pet-friendly
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 279 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Economy Room

Economy Room

Economy Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 279 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Senior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Senior Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 391 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Signature Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Signature Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 279 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Apartment

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Apartment

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Kitchen
Minibar (some free items)
Smart TV
Washer/dryer
  • 605 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Family Studio Suite

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Family Studio Suite

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Kitchen
Minibar (some free items)
Smart TV
Washer/dryer
  • 712 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Room

Presidential Room

Presidential Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 391 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Junior Room

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Minibar (some free items)
Smart TV
Washer/dryer
Hypo-allergenic bedding
  • 356 sq ft
  • Sleeps 3
  • 1 King Bed
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About the area

Map
193 Rruga Pavaresia, Durrës, Qarku i Durrësit

What's nearby

  • Port of Durrës - 5 min drive - 2.5 km
  • Forum & Roman Baths - 6 min drive - 3.7 km
  • Bulevardi Epidamn - 6 min drive - 4.0 km
  • Byzantine Market - 6 min drive - 5.0 km
  • Durrës Amphitheatre - 6 min drive - 4.5 km

Getting around

  • Nene Tereza Intl. Airport (TIA) - 36 min drive

Restaurants

  • ‪Alternative - ‬8 min walk
  • ‪Myftari - ‬3 min drive
  • ‪Pelikan Pastiçeri - ‬10 min walk
  • ‪Pizza Dajti - ‬3 min drive
  • ‪Olivia - ‬18 min walk

About this property

VH Eurostar Durres Hotel & Beach

Upscale family-friendly hotel in a shopping district
You can look forward to a free grocery shopping service, a free daily manager's reception, and shopping on site at VH Eurostar Durres Hotel & Beach. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 coffee shops/cafes and a playground.
You'll also enjoy perks such as:
  • Free self parking and valet parking, plus extended parking (surcharge)
  • Continental breakfast (surcharge), an electric car charging station, and express check-out
  • Express check-in, a 24-hour front desk, and a computer station
Room features
All 130 rooms boast comforts such as fireplaces and premium bedding, in addition to perks like wet bars and first-run movies.
Other amenities include:
  • Changing tables, baby monitors, and highchairs
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with hydromassage showers and designer toiletries
  • Smart TVs with Netflix, Hulu, and streaming services
  • A personal chef, baby baths, and children's slippers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Secured, covered extended parking on site (EUR 10 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 10 for children
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's club
  • Gym
  • Library
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • All-in-one washer/dryer
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby monitor
  • Baby toys
  • Changing table
  • Children's books
  • Children's club
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free babysitting
  • Grocery/convenience store
  • Highchair
  • In-room sofa bed
  • Laundry facilities
  • Musical instrument
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (500 square feet of space)
  • Coworking space

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Hospital bed
  • Portable hoist available
  • Sign language-capable staff
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Free extra futon
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Bathrobes
  • Bidet
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • CD player
  • DVD player
  • DVR
  • First-run movies
  • Hulu
  • iPad
  • iPod dock
  • MP3 dock
  • Netflix
  • Pay movies
  • Smart speaker
  • Smart TV with premium digital channels
  • Streaming services
  • Video game console

Food and drink

  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Restaurant dining guides
  • Wet bar

More

  • 4G LTE smartphone data speed
  • Air conditioning (climate-controlled)
  • All-in-one washer/dryer
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Portable fan
  • Safe
  • Smartphone
  • Soundproofed rooms
  • Unlimited free smartphone calls
  • Unlimited smartphone data usage
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available

Check-out

Check-out before 8:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls, an off-leash area, pet-sitting services, litter boxes, and pet grooming services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 25 per night
Cribs (infant beds) are available for EUR 20 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: EUR 10 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 10 for adults and EUR 10 for children
  • Covered extended parking fee: EUR 10 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 20 per night
  • Rollaway bed fee: EUR 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Property Registration Number L91325017M

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is VH Eurostar Durres Hotel & Beach pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking at VH Eurostar Durres Hotel & Beach?

Self parking and valet parking are free at this property.

What time is check-in at VH Eurostar Durres Hotel & Beach?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at VH Eurostar Durres Hotel & Beach?

Check-out is at 8:00 AM. Late check-out is available for a fee (subject to availability).

Where is VH Eurostar Durres Hotel & Beach located?

This family-friendly Durrës hotel is located on the Strip, within 3 mi (5 km) of Port of Durrës, Blue Star Shopping Center and Bulevardi Epidamn. Forum & Roman Baths and Aleksandër Moisiu Theatre are also within 3 mi (5 km).

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VH Eurostar Durres Hotel & Beach Reviews

Reviews

4.0
Rating 10 - Excellent. 14 out of 202 reviews
Rating 8 - Good. 15 out of 202 reviews
Rating 6 - Okay. 29 out of 202 reviews
Rating 4 - Poor. 36 out of 202 reviews
Rating 2 - Terrible. 108 out of 202 reviews

4.8/10

Cleanliness

4.4/10

Staff & service

4.4/10

Amenities

4.6/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

8/10 Good

Trine

Very nice, clean and big rooms, quiet og close to the beach. The staff is very helpfull. They have not swimming pool or private beach. Check out is 11 am, not 8 am. Many restaurants and supermarkeds close by.
Stayed 4 nights in Sep 2023

2/10 Terrible

Alban

Good
Stayed 2 nights in May 2023

4/10 Poor

Safa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything is extra
Stayed 4 nights in May 2023

2/10 Terrible

Drita

Disliked: Cleanliness, staff & service, property conditions & facilities
Service was bad. Would not recommend.
Stayed 2 nights in Aug 2023

8/10 Good

Charity Jaclyn

Durres
Stay was ok, geat room and shower. No duvet civers given. Too cold jn room couldnt work the aur conditioner. Lication ok, staff ok. Lavk of infirmation in general and kn buses tobthe airporr
Stayed 1 night in Mar 2023

2/10 Terrible

Sanela

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
The worst hotel i have ever been at. I recommend to stay as far away from this hotel as possible! There was mold and the smell was such humidity, ver disqusted by this place. Not only bad service but all in one a very bad and only a scam
Stayed 7 nights in Jul 2023

2/10 Terrible

Tobias

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was terrible. Didn’t gave us any room at all from the beginning and gave us another room then we booked that didn’t look like the rooms we booked at all. Highly not recommend to book a room here.
Stayed 7 nights in Jul 2023

4/10 Poor

Sirpa

Liked: Cleanliness
There was no pools as promised! Big disappointment. The air condition wasn't working. Otherwise room was good. At breakfast it was served only juice, coffee was not included. Situation was very good.
Stayed 9 nights in May 2023

6/10 Okay

Ketil

Demanded extra fees.
Big surprise at arrival...! They asked for an additional 25 Euro per. person in extra fees. We denied and threatened to leave the hotel. Then it was OK to drop it... The hotel has seen it's better days and needs a shine-up. However, we stayed 4 nights and enjoyed Durres.
Stayed 4 nights in Sep 2023

2/10 Terrible

Yusuf

Terrible! Inflexible!
Stayed 4 nights in May 2023

2/10 Terrible

Louisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Please do not book here. Miss advertised by expedia President suite with a sea view comes with sheets and towels on website But when you arrive its 25 euros on top of the room price. No towels at all due to a laundry issue Phone lines dont work so you cant speak to reception Private beach is just a patch of sand across the road with no beds or umbrellas out. Please please please do not book here.
Stayed 1 night in Jun 2023

4/10 Poor

Gelu Dan

Liked: Cleanliness, property conditions & facilities, room comfort
Far away from the pictures
The only good thing is the friendly staff from the restaurant, other than this AC not working properly in the rooms, water dripped from the ceiling into the hallways, a special smell of humidity is inside And very disappointed is that, my deposit is still not refunded after more than 2 months from checkout, and they are still delaying this process
Stayed 2 nights in Jul 2022

6/10 Okay

Ryan

Liked: Amenities, property conditions & facilities
The property description on Expedia shows an indoor pool which is why we booked the hotel because we had kids who wanted to swim. We called the number listed and asked and were told the pool was open. After checking in, we got the kids ready to swim and were told there is no pool. We were then refused a refund at the hotel and were told to call their main office and were again refused. Maybe it’s better during tourist season, but I would not recommend staying here at all.
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service
Rude and provides unexpected fees that need to be
Stay away from this hotel. Upon check -in, they demanded fees even though we had paid in advance, and the fees were much higher than the hotel price we paid. The staff is rude. When we arrived, we witnessed that they were arguing in the reception, before they eventually took the time to talk to us. And they brought the bad mood into their treatment of us.
Stayed 7 nights in Jun 2023

2/10 Terrible

Rune

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stop ! Stop, do not book this hotel
Stop! stop! Do not ruin your vacation by booking this hotel, it’s not a beachfront, no private beach, no roof terrace, no gym and no spa. If you have breakfast included, you need to pay for coffe!! I am still struggling to get my deposit back. One star is probably also to much. We did not complete our prepayed stay, but moved to another hotel.
Stayed 7 nights in Jul 2022

6/10 Okay

Anila

Liked: Staff & service, property conditions & facilities, room comfort
As soon as I arrived at the hotel I had to pay €108 even though online it said that I have paid everything. No body welcomed us when we first arrived. Later on I found out that drinks, even water was not included as part of our meal. I was charged for all the drinks and had to pay for every single drink. Very expensive but, the staff was lovely and working hard in bad hotel conditions.
Stayed 9 nights in Jul 2022

2/10 Terrible

J

Disliked: Staff & service
Deceptive- be aware
The hotel is fundamentally trying to rinse you for as much money as possible. Everything listed online as free (parking/meals/facilities etc) they try to make you pay for. They also charge a spurious city tax that no other hotels seem to know about. The facilities themselves are fine though maintenance around the hotel is poor- our bathroom smelt awfully damp for instance. Not a 4 star experience
Stayed 1 night in Sep 2022

2/10 Terrible

Jan Theo Didriksen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just don’t. You will regret.
I recommend people to stay a long way from this terrible hotel. We ended up just walking away when they tried to scam us for more money when we arrived at 5 am in the night, ready to go to bed. They said we needed to pay extra for «cost of service» which was more than the price we had paid beforehand for the actual room. I took the chance since it was cheap. Shouldn’t have done that, and you shouldn’t either. We checked in on another way better hotel nearby, with much more friendly staff and prices.
Stayed 4 nights in Jun 2023

6/10 Okay

Anette

Liked: Cleanliness, property conditions & facilities
Ok, but not at the waterfront
This hotel does not live up to the description. First of all, it is not on the beachfront. Not overlooking the beach from the rooms. No coffee machin, free water, minibar, ironing etc in the room, as they advertise. Also, pay in advance their changingrate is a robbery and they charge 8euro pr person per night when checking in. You must pay for everything, parling, beach, ironing etc. No 4 star this one. The rooms are big, it was ok cleaned. Good location as kong as you dont expect what they describe.
Stayed 2 nights in Jul 2022

4/10 Poor

Stevies

Liked: Cleanliness
Disliked: Property conditions & facilities
Thay change my reservation to upgrade for a full apartment and then thay won’t cancel the reservation to begin with crazy I thing this place is a scam First of all there is no hotel this place is a apartment complex second there is no pool And the apartment we stayed was the worst place I ever seen broke toilet seat broken shower no light at one of the bathrooms none of the rooms doors in the apartment will close so no privacy whatsoever you could fill the sand from the floor that’s how dirty they were broken power outlets on and on and on just a disaster
Stayed 4 nights in Jun 2023

4/10 Poor

Leonard

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
There was a front desk person and he was requesting me to pay 10 euro extra for parking when the parking it shows on expedia for free, I have 2 night to stay on that property and I bought some drinks the first night left them on the fridge for the second night and the cleaning people have cleaned all the drinks out of the refrigerator. The last thing I have to say is they were trying to make me charge 25 euro more then the price of expedia advertising. Thank you to expedia they have given me the extra money back. The shower was all mold and smells very bad.
Stayed 2 nights in Aug 2023

6/10 Okay

Prof. Dr. Safwat El Mokhtar Ali

Liked: Cleanliness, staff & service
We don't get the room we have reserved. The cleaning of the room was bad. The reception was not friendly. The breakfast was poor, the dishes were dirty, only plastic cups, the tables were not clean, the service at the restaurant was unfriendly, for coffee and tea we must pay extra charge, for money exchange from Euro to Lek, they take extra charge. We got another room in the first floor without seaview ( wich we have reserved and payed) and this was better. At the reception we got no information about the city or a citymap. This is unusual. The aircondition in the room sometimes work, sometimes not. There was a leakage in the roof at the first floor near to the stairs, there was always water on the ground all the time, wich is very dangerous. We give this hotel not more than three stars.
Stayed 8 nights in Aug 2023

2/10 Terrible

emine

Disliked: Cleanliness, staff & service, property conditions & facilities
before you book in this hotel, read what happened to me I booked this hotel, all fees included and I paid the hotel, for 3 day after some time I received an email saying that we have received the money, but when you come, you have to pay me another 150 euros to clean the room, after a week I went to the hotel with a reservation and they forced me to pay another 150 euro , I agreed to pay another 150 euros extra, but they still asked me for another 100 euros if something broke. I did not have 100 euros, and they did not allow me to chek in to the hotel, they left me on the street they took all my money and i have to go back home without vecation they were not people but bad animals I called the agency to return my money, but without success. the agency could not get the money back. be careful if you order this hotel because it will cost you a lot and the people who work there are very rude
Stayed 3 nights in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel on the entire planet
DO NOT WASTE YOUR TIME BOOKING THIS HOTEL. We arrived to be told they had no rooms available and did nothing to find us an alternative. We returned the next day and they said they had a room but not the one we booked. The room was beyond disgusting - dirty, broken curtain poles, fire doors nailed open, dripping water leak from the ceiling in the bathroom, shelves falling off in the wardrobe - simply appalling. The so called half board food is worse than school dinners and there is no customer service whatsoever, the staff are just rude. The next morning we went downstairs to see families sleeping in the bar area as they had also been told there were no rooms and others being told they needed to leave their rooms as they needed to give them to someone else. The additional service charge is also a complete joke -€25 pppn for nothing! The hotel also does not have any of the things it advertises…. No pool, no private beach, no beach cafe. It’s all lies. Needless to say; we left. They refused to refund our additional service charges and laughed in our faces!
Curtain pole fallen off and just left in the room, beds not even made with bedding.
This is supposedly a fire door
Fire door!
Stayed 10 nights in Jul 2023

2/10 Terrible

Sophie

Disliked: Staff & service, property conditions & facilities
The hotel is in a great location for local restaurants and exploribg Durres. Unfortunately, this hotel did not mention that a lot of the facilities were closed to it being off season before we arrived. There was no notice that the menu is fixed for half board and the staff did not ask our dietary requirements before serving the food. When we checked in, there was no hotel information given to us at all and all of the times for breakfast/lunch/dinner and checkin/ out differed on expedias website, the hotels website, and at the reception desk which was confusing. It was also said that the hotel was accessible but it is not. There was no ramp when we arrived for a wheelchair, that we needed, and then the staff put out an unsafe plank of wood which was not fit for purpose. We requested an accessible room for wheelchair when booking and had confirmed this prior to arrival with the hotel (as was not guaranteed by requesting alone) - but when we went to our room the grab rail was brokedn off the wall and left on the bathroom floor, there was not enough room in the bathroom for my sister to mive her wheelchair and to safely transfer from her wheelchair to the toilet and no shower chair/ room for her to wheel into the shower. When entering and exiting the hotel, staff did not always reciprocate a hello/ bye so this felt rude and unwelcoming.
Stayed 7 nights in Sep 2023