2/10 Terrible
Linzy P.
Jan 2, 2025
Liked: Cleanliness
Think twice before booking here!
I generally don't write bad reviews but this was not a good experience. My husband and I took a mini honeymoon trip to durango and found this booking with amazing reviews. We found out soon after that this place didnt hold up to those reviews. The first day, my husband had a cold shower after mine. We had maintenance come out and they told us it was a small water heater. We were understanding and decided to split up our shower times. The next day we had no hot water at all which should be a standard with how much we paid. In addition, we found issues with the couch. Springs in the couch were stabbing us. Also, the fire alarm went off super easy when we tried to cook. All of this was super frustrating. The only good thing was how close it was to town. This is not directly rented out by vrbo but a company called vrc. We tried to get part of our money back from VRC because of the inconveniences. They originally agreed to give us 50% of our trip expenses back, but refused later and decided to pay a part of one service which was very unprofessional. After arguing with company, we went to vrbo directly. They were very helpful and gave us more from the booking. They were also very understanding after our experience. Beware VRC in durango!
Linzy P.
Stayed 3 nights in Dec 2024