10/10 Excellent
Krystal
Nov 19, 2024
Disliked: Amenities
I truly enjoyed the costumer service. Very welcoming and informative. We did not enjoy the pool area so much. Kids should not be allowed to play in the jacuzzi area. It was a mess and the water looked very dirty. Someone on the fourth floor was throwing full bottles of water at the pool from above almost injuring our kids and other people and children. We told security but nothing was done about it so we had to leave the pool area and our children were very disappointed. Also, I don’t agree with paying for parking. That’s unacceptable seeing that I’ve stayed at this hotel many times before and never experienced this. No breakfast vouchers or anything accommodating for this unnecessary charge. Anything would have been nice to accommodate us for these issues. Hopefully if we ever book this hotel again we will have a better experience.
Krystal
Stayed 1 night in Nov 2024