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"Late check in early check out great staff "

"Im Großen und Ganzen war der Aufenthalt sehr schön. Jetzt kommt das aber. Im Haus fehlten zwei Rauchmelder, ein Lüftungsgitter am Kühlschrank und eine Badewanne war beschädigt. Da wir länger bleiben wollten war eine Aufbuchung unkompliziert. Beim Check out sagte man ich möchte bitte die Kurtaxe bezahlen, obwohl die bereits beim Check in bezahlt wurde. Auch sagte man mir das der ausgeliehene Grill noch offen sei. Auch dies stimmte nicht. Denn der Grill wurde bezahlt und die Kaution zurück erhalten. Ansonsten war der Aufenthalt sehr schön. Wir werden wieder kommen👍 "

"Terrible service for a 5 stars hotel"

"We had an enjoyable family stay, the property is in good condition and fantastic location. Breakfast offering is the highlight. Opportunities for improvement are around family-friendliness and more proactive customer service- check-In was very cold and abrupt, almost intimidating - service in the restaurant better but again lacking of some basic elements of customer friendliness, engagement with children etc."

"Beautiful historic building in great condition. The hotel manager called us ahead of time to check on our ETA, and provided us with instructions for our check in after hours. The hotel has its own parking area within own premises. The room was very nice, clean and with a roomy bathroom. The breakfast was served in an expansive glass room, and there was a good selection of quality food."

"Loved this hotel! Our room was huge and had a nice balcony. Wish the weather had been nice, but it was rainy and cold. The staff were so nice and helpful. The Orangerie Restaurant had an amazing dessert. The dinner menu looked great, but we ate elsewhere. This property is right across from the water, and we had a bit of a view of the Baltic from our room. I would highly recommend this hotel is you're staying in Kuhlungsborn."