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"I did have trouble getting through to the hotel by telephone before our arrival which took hours but eventually someone answered and was able to answer my query. The rooms were a very good size. We were a family and had 2 rooms next to each other with an inter-linking door which was perfect. Staff were friendly and very good service."

"I was very pleasant however the check in is late 3 but the rooms are lovely and comfortable..I advise people to book in it"

"Good place "

"I was favourably impressed by the hotel staff. In particular, Ioan, one of the barman (an eclectic mix of East London and Wales) was very friendly and helpful even to the point of recommending a local restaurant, which lived up to his recommendation. The hotel is old and looks like it may need a touch of TLC to its exterior but everything worked well enough such as the lifts and the bathroom fixtures and fittings. Overall my experience was positive and I would stay there again. "

"This day was perfect for my 3-day conference. It's the late bar and late checkout is very comfortable to spend time in."

"Value for money "

"The hotel was in a great location and the staff were really friendly. We parked at the Galleries car park which felt safe and secure. I’d mentioned when booking it was my husbands birthday and the team were great at making him feel special. We had a room upgrade to a top floor family room with great views of the city. They had done a lovely balloon and card for him and kindly left some delicious sweet treats and Prosecco for us! It truly made it feel so special. Thank you!! I did struggle a little with the constant low hum which I couldn’t work out the source of (maybe fans on the roof?) which did drive me nuts but I’m a light sleeper! Overall excellent! Thank you"

"Very good hotel but a little jaded compared to when we first stayed when new"

"great staff "