2/10 Terrible
Deanna O., Reedsville, Wisconsin
May 15, 2021
Disliked: Cleanliness
High expectations low reality
Ponce Inlet is the best! The location is great. The house, if properly taken care of would be amazing. The pool was filthy. Called to complain.. they sent the company to put more chemicals in it but I spent the next day scrubbing the walls and floor of the pool with the outdoor broom. There are no pool tools like net or broom available. Literally all the dishes in the cupboards were dirty. Two of the TVs did not work. One was missing a power cord and that was fixed, the other never got fixed. Found the thermostat for the upstairs on the day we were leaving. That would have been helpful to know upon check in. Check in and check out has you driving to an office to get keys and leave keys. No sense making easy on the renter, right? Told us to wash towels before leaving, but left no soap. So, unfortunately the people using our towels will get ones washed without cleaner. The Oceans Rental staff promised to our faces they would reimburse us for all the issues and then refused to answer our calls. And guess what? No reimbursement! The house has potential to be awesome if the Oceans Rental staff does their job.
Deanna O.
Stayed 4 nights in May 2021