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Hotel Spa Santa Ana

3.0 star property
Cuenca hotel in Downtown Cuenca with a full-service spa and free breakfast

Choose dates to view prices

Photo gallery for Hotel Spa Santa Ana

Gift shop
Terrace/patio
Game room
32-inch LED TV with satellite channels, TV
Rooftop pool

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Breakfast included
  • 24/7 front desk
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite

Suite

Suite

Highlights

Separate dining area
Soundproofed
Kitchen
Full-sized refrigerator/freezer
LED TV
Separate bedroom
Private bathroom
Rainfall showerhead
  • 391 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe or closet
Daily housekeeping
  • 178 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Queen Room

In-room dining

Queen Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe or closet
Daily housekeeping
  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe or closet
Daily housekeeping
  • 213 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quadruple Room

Soundproofing, iron/ironing board, free WiFi, bed sheets

Quadruple Room

Highlights

Soundproofed
LED TV
Private bathroom
Rainfall showerhead
Satellite channels
Iron/ironing board
Wardrobe or closet
Daily housekeeping
  • Sleeps 4
  • 1 Double Bed and 3 Twin Beds

Similar properties

Front of property - evening/night

El Dorado Hotel

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 182 reviews
The price is CA $102
CA $112 total
includes taxes & fees
Feb 23 - Feb 24
El Dorado Hotel
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About the area

Map
Pdte. Córdova, Cuenca, Azuay

What's nearby

  • Calderon Park - 2 min walk
  • New Cathedral of Cuenca - 3 min walk
  • Río Tomebamba & Calle Larga - 7 min walk
  • Alejandro Serrano Aguilar Stadium - 13 min walk
  • Mall del Rio - 4 min drive

Getting around

  • 14n - Antonio Borrero Station - 6 min walk
  • Gaspar Sangurima Tram Station - 12 min walk
  • Cuenca (CUE-Mariscal Lamar) - 12 min drive

Restaurants

  • ‪Sunrise Cafe - ‬4 min walk
  • ‪Negroni - ‬3 min walk
  • ‪El Confesionario - ‬2 min walk
  • ‪Raymipampa - ‬3 min walk
  • ‪Le Bistro - ‬2 min walk

About this property

Hotel Spa Santa Ana

Hotel located in Downtown Cuenca
Take advantage of free continental breakfast, an arcade/game room, and laundry facilities at Hotel Spa Santa Ana. Indulge in some rest and relaxation at sala Murillo, the onsite spa. In addition to a business center and a steam room, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • An elevator, tour/ticket assistance, and smoke-free premises
  • Luggage storage, a billiards/pool table, and concierge services
Room features
All guestrooms at Hotel Spa Santa Ana offer comforts such as free WiFi and sound-insulated walls.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and shampoo
  • 32-inch LED TVs with satellite channels
  • Wardrobes/closets and daily housekeeping

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 80 meeting rooms
  • Business center

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Elevator (61 inch wide door)
  • Handrails in hallways (59 inches high)
  • Lever door handles
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

suites y spa Santa Ana
Hotel Spa Santa Ana Hotel
Hotel Spa Santa Ana Cuenca
Hotel Spa Santa Ana Hotel Cuenca

Frequently asked questions

Is Hotel Spa Santa Ana pet-friendly?

Yes, Hotel Spa Santa Ana allows pets (limit 2 total). There's a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Hotel Spa Santa Ana?

As of Feb 19, 2025, prices found for a 1-night stay for 2 adults at Hotel Spa Santa Ana on Mar 15, 2025 start from CA $74.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Spa Santa Ana?

Self parking is free at this property.

What time is check-in at Hotel Spa Santa Ana?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Spa Santa Ana?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Spa Santa Ana located?

Located in Downtown Cuenca, this spa hotel is steps from Calderon Park, Convent of the Assumption, and San Francisco Plaza Market. New Cathedral of Cuenca and Museum of the Canari Identity are also within 5 minutes. 14n - Antonio Borrero Station is 6 minutes by foot and Luis Cordero (Hermano Miguel) Station is 7 minutes.

Hotel Spa Santa Ana Reviews

Reviews

6.4
Rating 10 - Excellent. 6 out of 21 reviews
Rating 8 - Good. 3 out of 21 reviews
Rating 6 - Okay. 5 out of 21 reviews
Rating 4 - Poor. 3 out of 21 reviews
Rating 2 - Terrible. 4 out of 21 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Staff was very helpful and very polite.
Stayed 2 nights in Jul 2022

10/10 Excellent

Terry

Cuenca stay
I liked my stay in this hotel. Good service, pro stuff.
Stayed 1 night in Nov 2022

4/10 Poor

Ricardo

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is very pretty, very nice staff. Those are the only compliments that Ican give.
Stayed 2 nights in Sep 2022

4/10 Poor

Javier

Liked: Amenities, property conditions & facilities
This is NOT a 3 star hotel or even close to it. Really felt more like a Hostal to be honest. Super noisy-bring ear plugs. Area is great though and right in the middle of it all.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

The spa facilities not working, pool looked dirty.
Stayed 1 night in Jan 2023

6/10 Okay

Verónica

Liked: Staff & service
No respetan la tarifa de la app. Me cobraron un adicional, por un niño que lo inclui al momento de reservar.
Stayed 1 night in Sep 2024

6/10 Okay

fran

Liked: Cleanliness, property conditions & facilities
la piscina , hidro masaje deberían estar en mejores condiciones. De ahí el lugar me parece muy bien para pasar una noche.
Stayed 1 night in Aug 2024

2/10 Terrible

David

Liked: Staff & service, amenities
Disliked: Cleanliness
La ducha estaba tapada y el lava manos. Nunca lo arreglaron. Pedí un día más y luego de darme una tarifa; la subieron casi al doble
Stayed 3 nights in Aug 2024

8/10 Good

Javier

Casi casi
La habitación un poco pequeña pero con lo básico, me hubiese gustado contar al menos con una botella de agua en la nevera, que aunque tenía estaba vacía
Stayed 2 nights in Jul 2024

2/10 Terrible

Augusta

Stayed 2 nights in Jun 2024

6/10 Okay

Maria

Stayed 3 nights in May 2024

4/10 Poor

CARLOS FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Daryoosh

Stayed 2 nights in Oct 2023

10/10 Excellent

María

Stayed 1 night in Aug 2023

8/10 Good

Odette

Entrada a piscina
Atencion buena Espacio agradable Solo k el area de entrada a la piscina estaba llena de agua
Stayed 1 night in Feb 2023

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nooo me gusto nada pues ,llegamos y en el baño solo havia un Rollo de papel higienico casi por terminar,en la cama 2 toallas enrrolladas,humedas,y sucias,baje y Reclame y mejor dieron unas secas,y luego tenia que madrugar a viajar y nooo huvo agua ni para lavarse la cara,y el precio de estadia,superior a otros que he estado en cuenca ,con mejor servicio y mejor atencion me senti Robado pues cobraron por adelantado,ese citio es una porqueria
Stayed 2 nights in Dec 2022

8/10 Good

Joel

Stayed 1 night in Oct 2022

6/10 Okay

NORIEL

Liked: Property conditions & facilities
Malestar en el momento de confirmación de la reserva, el cuarto estaba con la ventana del baño rota por donde entraba el frio.
Stayed 2 nights in Aug 2022

10/10 Excellent

Hector Hugo

Feliz estadía
Excelente atención. La señorita recepcionista, Catalina, muy amable y dispuesta a brindar atención y ayuda en el momento requerido. Espero pronto regresar…
Stayed 4 nights in May 2022

10/10 Excellent

Fernando

tranquilo
Stayed 3 nights in Apr 2022