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Luna Hotel dos Carqueijais

4.0 star property
Family-friendly ski hotel with restaurant

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Photo gallery for Luna Hotel dos Carqueijais

Seasonal outdoor pool
Minibar, in-room safe, desk, soundproofing
Daily buffet breakfast (EUR 10 per person)
View from room
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Pool
  • Room service
  • 24/7 front desk

Room options

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About the area

Map
Estrada Nacional 339 - SERRA DA ESTRELA, Covilhã, Castelo Branco District, 6200-324

What's nearby

  • Igreja de Santa Maria - 7 min drive - 5.0 km
  • Praca do Municipio - 7 min drive - 5.3 km
  • University of Beira Interior - 8 min drive - 5.3 km
  • Ski resort of Serra da Estrela - 15 min drive - 14.6 km
  • Torre - 16 min drive - 15.2 km

Getting around

  • Covilha Station - 17 min drive

Restaurants

  • ‪Café Snack Bar - Saudade - ‬7 min drive
  • ‪Mamma Mia - ‬8 min drive
  • ‪Bar - Pousada da Serra da Estrela - ‬12 min walk
  • ‪Telepizza - ‬8 min drive
  • ‪Armazém Bar - ‬8 min drive

About this property

Luna Hotel dos Carqueijais

Upscale family-friendly hotel in the mountains
Consider a stay at LAM Hotel Serra da Estrela and take advantage of a terrace, a garden, and an arcade/game room. Skiers and snowboarders can spend time on the slopes at this hotel offering ski passes and ski storage. The on-site Regional cuisine restaurant, Cova da Beira, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a fireplace in the lobby, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • Meeting rooms, a banquet hall, and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 50 rooms have comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bathtubs and showers
  • 60-cm LCD TVs with cable channels
  • Wardrobes/closets and desks

All-inclusive details

All-inclusive room rates at LAM Hotel Serra da Estrela are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 10 for adults and EUR 5 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • Cova da Beira

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor tennis court
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting
  • Children's pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 60-cm LCD TV with cable channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Mobile key entry
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 10 for adults and EUR 5 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Frequently asked questions

Does LAM Hotel Serra da Estrela have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is LAM Hotel Serra da Estrela pet-friendly?

No, pets are not allowed at this property.

How much is parking at LAM Hotel Serra da Estrela?

Self parking is free at this property.

What time is check-in at LAM Hotel Serra da Estrela?

Check-in begins at 4 PM. Late check-in is available during limited hours.

What time is check-out at LAM Hotel Serra da Estrela?

Check-out is at noon.

Are there all-inclusive benefits at LAM Hotel Serra da Estrela?

Some rate plans available at this property are all-inclusive.

Where is LAM Hotel Serra da Estrela located?

This family-friendly Covilhã hotel is located in the mountains, within 3 mi (5 km) of Igreja de Santa Maria, University of Beira Interior and Praca do Municipio. Sacred Art Museum is 2.7 mi (4.3 km) away.

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Luna Hotel dos Carqueijais Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 94 out of 219 reviews
Rating 8 - Good. 95 out of 219 reviews
Rating 6 - Okay. 19 out of 219 reviews
Rating 4 - Poor. 5 out of 219 reviews
Rating 2 - Terrible. 6 out of 219 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anite

Lovely hotel located near the top for the mountain. Clean and safe hotel with parking. There is also a pool table and a sitting area to chill. Breakfast was included.

10/10 Excellent

Frank

Stunning views and comfortable rooms.
Spectacular views. Very clean and comfortable. Up a very long and windy, steep road so didn't want to venture back out and ate dinner at the hotel. Food was good enough but rather pricy for what you got. Breakfast was spectacular though.
Stayed 1 night in Oct 2024

8/10 Good

chris

Quiet
Quiet location- its an hour walk into Covilha town, although tracks are difficult. (Taxi return advisable!!)
Stayed 2 nights in Oct 2024

8/10 Good

Dallana

I have been in better hotels before! Staff are very friendly 5 stars staff but the hotel needs new mattresses and renovations
Stayed 1 night in Dec 2023

8/10 Good

Joao Pedro

Amazing views
The views are amazing! The staff was great. Building is a bit tired and bathtub was not working.
Stayed 1 night in Nov 2023

10/10 Excellent

Harvinder

Perfect
Stayed 1 night in Sep 2023

8/10 Good

Darren

Great views and pool, but need a car
Location - great views over the city, but there is nothing nearby, so need a car to access any shops (there is a shuttle bus to the city that passes by a number times a day) Service - excellent, especially from Bernardo on reception. Accommodation - very comfortable, large bathroom, views over the pool to the city Eating - full breakfast was excellent. There is a restaurant on site. Wi-fi - excellent throughout Summary - recommended
Stayed 1 night in Apr 2023

8/10 Good

Thomas

Nice place with great view. Note that the pool is not heated. The staff is very friendly. The rooms are clean but the shower is awkward hard to not get water on the floor. I would return.
Stayed 2 nights in Sep 2023

8/10 Good

Craig, Ann Arbor

Staff were very helpful, got great tips from them on local restaurants. What we booked on Expedia wasn't exactly what they had but the staff worked hard to get us as close to exactly what we thought we had booked. The pool is absolutely lovely but very cold which was surprising as it's not very deep and we thought that sunlight alone would make it much warmer.
Stayed 3 nights in Aug 2022

10/10 Excellent

Kenneth

Could do with a refresh but otherwise good. Expedia needs to update name of the hotel and address. Local rental car GPS cannot find it and takes one on a crazy rote through narrow city streets made for donkeys. I’m
Stayed 1 night in Jan 2024

10/10 Excellent

Ângelo

Ok
Stayed 1 night in Mar 2024

8/10 Good

José

Normal
Stayed 1 night in Nov 2023

10/10 Excellent

Francisco

5 estrelas
Foi tudo muito ótimo, desde a compra da reserva, serviços, funcionários, comida e estadia.
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Excelente localização, instalações com ar velho
O Hotel tem uma excelente localização, estacionamento, uma bela vista mas as instalações parecem mal cuidadas dando assim um aspecto de velho. Se quiser aproveitar as instalações, vai ficar devendo, agora se for somente para dormir e passar o dia fora, uma boa opção.
Stayed 2 nights in Dec 2024

10/10 Excellent

Claudia Seixas

Ano esse hotel e o frequento há 21 pois vem de memória afetiva. Sempre ia com is meus pais, filhos, irmãs e sobrinhos. A comida caiu bastante em questão de variedade, principalmente no pequeno almoço que me decepcionou bastante. Do resto, foi otimo
Stayed 1 night in Dec 2024

8/10 Good

Filipa

Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Férias
Correu tudo bem
Stayed 1 night in Nov 2024

10/10 Excellent

Jozelio F

Muito bom
Stayed 3 nights in Jun 2024

4/10 Poor

Maïté

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ne conseille pas !
L'hôtel manque énormément d'entretien que ce soit à l'intérieur comme à l'extérieur. Nous avons soit disant été surclassé. La chambre : Lampe tachée, peu de lumière (un spot à l'entrée, une lampe sur pied et deux petites lampes de chevets), le papier peint qui se décolle. Dans la salle de bain le joint de la baignoire mal fait, baignoire balnéo qui ne fonctionne pas et fuite d'eau au coin de la baignoire. La chasse d'eau des toilettes qui fonctionne pas correctement, obligé de prendre la douchette de la baignoire comme chasse d'eau. Le resto n'était pas catastrophique et le petit déjeuner non plus. Le seul point positif est la piscine et la vue C'est maximum un 2 étoiles
Stayed 1 night in Jul 2024

10/10 Excellent

Ana

Muito bom
Limpo, funcionários muito simpáticos e prestativos
Stayed 2 nights in May 2024

6/10 Okay

Mª Ángeles

Liked: Property conditions & facilities
No es categoría 4 estrellas. Necesita reformas
El personal del hotel muy amable y muy agradable. Buenos profesionales. Sin embargo, el hotel no es de categoría 4 estrellas. Sus instalaciones necesitarían una reforma profunda y tiene muchas deficiencias. Soplaba el viento y sonaba muchísimo en las habitaciones (cerramiento de ventanas muy malo). La calefacción funcionaba mal y pasamos mucho frío.
Stayed 4 nights in Mar 2024

8/10 Good

João Luiz

Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2024

2/10 Terrible

Francisco

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Bem localizado mas fica aquém a nível de conforto , não conseguimos dormir porque conseguíamos ouvir tudo o que se passava fora da porta do quarto. Limpeza boa
Stayed 1 night in Mar 2024

10/10 Excellent

Eliel

Muito boa
Quarto com ar condicionado, chuveiro bem quente, tudo bem limpo
Stayed 3 nights in Mar 2024