Civice Vacation Packages

The property was in a great walkable location in the Old Town. Lots of dining options and shops close by. However, due to this there was constant noise and people awake at all hours of the night slamming doors and partying. So a good nights sleep was difficult. The walls were pretty thin so you could hear your neighbours. The reception desk was unaware of any sort of upgrades or perks for VIP status. No iron or coffee in the room. The breakfast buffet had a good selection of hot and cold items as well as desserts. Staff were friendly and helpful. The shower was in the centre of the wall, no curtain and a panel of glass at the far end. If you aren’t careful you’d easily spray water everywhere. Good hotel overall though

Garden is beautiful and love the peacock around.

Great location, no swimming pool in a 5* hotel is surprising but there’s a spa area instead, overall experience was great and staff was attentive and responsive when needed. Recommend and would go back

We had an Exec room with lounge access. Good: Good location. Very handy for the metro station where you can buy tickets. Remember to validate (time stamp) the tickets using the little yellow machines between the ticket room and the platform the first time you use them. Polite staff Clean Exec lounge had reasonable selection of cold snacks, and wine. Not so good: Stained sink. Safely deposit box was not easily accessible (on the floor inside the wardrobe) Room too hot. Air conditioning was not working so we were advised to open a window but it wouldn’t stay open. Room was too hot even when it was only 2 degrees outside. Poor breakfast – several coffee machines not working, toaster not working, egg whites uncooked and runny, hot food was barely warm, no omelette chef on one of the days. €20 each to use the pool, even when staying in exec room, so we did not use it.

Staff was very helpful