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Hotel Faustino Gran - Relais & Chateaux

5.0 star property
Boardwalk/promenade hotel with 3 indoor pools and a full-service spa

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Photo gallery for Hotel Faustino Gran - Relais & Chateaux

Terrace/patio
Flat-screen TV, iPod dock
Flat-screen TV, iPod dock
3 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers
3 indoor pools, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Parking available
  • Bar
  • Room service
  • Spa
  • Gym

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Double Room (Historic with Spa Access)

Double Room (Historic with Spa Access)

Double Room (Historic with Spa Access)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite with Spa Access

Junior Suite with Spa Access

Junior Suite with Spa Access

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Premium bedding
Hair dryer
  • 527 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa, Private Pool with Spa Access

Villa, Private Pool with Spa Access | Pool

Villa, Private Pool with Spa Access

Highlights

Yard
Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cribs/infant beds
  • 3035 sq ft
  • Sea view
  • Sleeps 7
  • 7 Twin Beds

View all photos for Deluxe Premium Room, Harbor View with Spa Access

Deluxe Premium Room, Harbor View with Spa Access

Deluxe Premium Room, Harbor View with Spa Access

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 377 sq ft
  • Harbor view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with Spa Access

Superior Room with Spa Access

Superior Room with Spa Access

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room with Spa access

Single Room with Spa access

Single Room with Spa access

Highlights

Soundproofed
Sauna
Air conditioning
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Patio with Spa access

Standard Double Room, Patio with Spa access

Standard Double Room, Patio with Spa access

Highlights

Yard
Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room with Spa Access

Double Room with Spa Access

Double Room with Spa Access

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
Bathrobes
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms with Spa access

Suite, 2 Bedrooms with Spa access

Suite, 2 Bedrooms with Spa access

Highlights

Patio
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
2 bedrooms
Premium bedding
  • 721 sq ft
  • Sea view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, Terrace with Spa Access

Suite, Terrace with Spa Access

Suite, Terrace with Spa Access

Highlights

Terrace
Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Premium bedding
Hair dryer
  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

About the area

Map
Calle Sa Muradeta 22, Ciutadella de Menorca, Menorca, 7760

What's nearby

  • Cathedral of Menorca - 2 min walk - 0.2 km
  • Puerto de Ciutadella de Menorca - 6 min walk - 0.5 km
  • Ciutadella Lighthouse - 5 min drive - 2.4 km
  • Cala en Blanes - 17 min drive - 4.3 km
  • Cala Macarella Beach - 35 min drive - 15.4 km

Getting around

  • Mahon (MAH-Minorca) - 56 min drive

Restaurants

  • ‪Imperi - ‬3 min walk
  • ‪S'amarador - ‬2 min walk
  • ‪Cas Consol - ‬2 min walk
  • ‪Triton - ‬4 min walk
  • ‪Cafe Balear - ‬3 min walk

About this property

Hotel Faustino Gran - Relais & Chateaux

Luxury hotel near Cathedral of Menorca
Located close to Puerto de Ciutadella de Menorca, Hotel Faustino Gran - Relais & Chateaux provides a terrace, a coffee shop/cafe, and a garden. Adventurous travelers may like the horseback riding, motor boating, and cycling at this hotel. Treat yourself to reflexology, a body wrap, or a massage at the onsite spa. The on-site Mediterranean cuisine fine-dining restaurant, Agua, offers breakfast, lunch, dinner, and al fresco dining. Enjoy the gym, as well as activities like boat tours. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • 3 indoor pools and a seasonal outdoor pool, with sun loungers and pool umbrellas
  • Limo/town car service, bike rentals, and valet parking (surcharge)
  • An indoor/outdoor pool, motorized watercraft on site, and multilingual staff
  • Concierge services, a banquet hall, and a 24-hour front desk
Room features
All guestrooms at Hotel Faustino Gran - Relais & Chateaux feature comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with designer toiletries and tubs or showers
  • Wardrobes/closets, daily housekeeping, and desks

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

Catalan, English, French, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Uncovered valet parking on site (EUR 60 per day)

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agua

Things to do

  • 3 indoor pools
  • Bicycle rentals
  • Boat tours
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Indoor/outdoor pool
  • Library
  • Motor boating
  • Personal motorized watercraft
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • 3 indoor pools
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • No elevator

More

  • 3 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV
  • iPod dock

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Safe
  • Soundproofed rooms
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from November 3 2024 to April 9 2025 (dates subject to change).
The property is closed between October 30 and March 27.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 100.0 per night

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 8 nights. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 95 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 95 (one-way)
  • Uncovered valet parking fee: EUR 60 per day
  • Rollaway bed fee: EUR 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Can Faustino Ciutadella de Menorca
Hotel Can Faustino
Can Faustino Ciutadella de Menorca
Can Faustino

Frequently asked questions

Does Hotel Faustino Gran - Relais & Chateaux have a pool?

Yes, this property has 3 Indoor pools and a seasonal outdoor pool.

How much does it cost to stay at Hotel Faustino Gran - Relais & Chateaux?

As of Apr 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Faustino Gran - Relais & Chateaux on May 9, 2025 start from CA $407.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Faustino Gran - Relais & Chateaux pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Faustino Gran - Relais & Chateaux?

Valet parking is available for EUR 60 per day.

What time is check-in at Hotel Faustino Gran - Relais & Chateaux?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel Faustino Gran - Relais & Chateaux?

Check-out is at 11:00 AM.

Does Hotel Faustino Gran - Relais & Chateaux provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of EUR 95 per vehicle applies.

Where is Hotel Faustino Gran - Relais & Chateaux located?

Located in the heart of Ciutadella de Menorca, this luxury hotel is within a 10-minute walk of Cathedral of Menorca and Puerto de Ciutadella de Menorca. Cap d'Artrutx Lighthouse and Aquarock Waterpark are also within 9 mi (15 km).

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Hotel Faustino Gran - Relais & Chateaux Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 117 out of 141 reviews
Rating 8 - Good. 17 out of 141 reviews
Rating 6 - Okay. 5 out of 141 reviews
Rating 4 - Poor. 2 out of 141 reviews
Rating 2 - Terrible. 0 out of 141 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

William

We had a very relaxing five-night stay at Gran Faustino. The hotel is elegant, the staff are very friendly and the location in the quiet back streets is perfect for exploring Ciutadella on foot. Highly recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Cynthia

Very relaxing and the staff were very attentive.
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Great place to stay in the middle of Ciutadella. Staff wonderful and welcoming.
Stayed 3 nights in Apr 2023

10/10 Excellent

David and Jenny

Perfect
My husband and I cannot say enough about this hotel. Beautiful location and surroundings, the staff and the Manager make you feel so welcomed and special. Breakfast was great, we chose to eat dinner at the hotel restaurant one evening which was also very good. So many details taken care of at this place - we will be back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Gillian Margaret

Location location. Location Within a few hundred yards of the harbour , the cathedral, the shops , in the old city This former royal palace is excellent in all areas Highlights include the private booking of the steam room sauna and indoor pool in an underground cave and a day out in their country estate with a lavish picnic in peaceful grounds Highly recommend this hotel
Stayed 7 nights in May 2024

10/10 Excellent

Henrik

Fantastic hotel!
What a nice and classy hotel! We had the most wonderful stay here. Everything was just perfect and the staff did everything to make our stay as good as possible 🙂 We rented their boat for the day and had a super day together with their skipper Lluis 😃 The pool in their other building is probably the most beautiful pool area we’ve ever seen 😍 The restaurant was very beautiful and had a great atmosphere with a pianist playing. Our suite terrace had a perfect view over both the cathedral and the harbor 👌 This hotel is now in our top 5 list of best hotels we have ever visited 😃 Will definitely come back!
View from our terrace
Stayed 3 nights in Jul 2022

10/10 Excellent

Susan

Highly recommend!! Thoroughly deserves 5* From the moment I arrived the staff were friendly and helpful. The hotel is situated in a very convenient position for exploring the city and all it has to offer. Ciutadella is very safe, historically interesting, clean and pretty with good transport links to the rest of the island. There are a good variety of restaurants within close proximity as well as the excellent one at the Faustino. Breakfasts can be eaten on the terrace which is a joy! There is a lovely continental style cold buffet as well as an excellent selection of hot choices, the staff are only too happy to try and accommodate your needs. The hotel is split over 3 buildings which are all within about 100 meters of the main building. Each has its own character, they are quiet and beautifully designed. There is a lovely pool and terrace area in the gardens of the main hotel and also, a smaller beautifully secluded one in Can Llorenc . Both were a peaceful haven after a busy mornings sightseeing. I will definitely be returning to the Faustino Gran and all it has to offer.
Stayed 7 nights in Sep 2024

10/10 Excellent

Verified traveller

Our room was formidable but it was in other building. We need to walk 1 block to have breakfast. It was not far but we are not notified when we did the booking
Stayed 2 nights in Sep 2022

10/10 Excellent

E

A Fabulous Experience.
A beautiful hotel in the heart of old town, walking distance from the harbour, main square and laberinth of streets for shops, bars and restaurants. Although well occupied, we never felt crowded, with a sizeable team on hand for anything we needed, guided by a very attentive general manager. The main entrance is on a very narrow road to the front so it would have been be wise to call reception just before arrival - they would probably have greeted us to assist with the luggage before driving off to park. In truth however, we didn’t need the car during our stay, so if we had only been saying here during our week, a taxi or airport transfer would have made more sense. Overall, a fabulous experience and highly recommended - we hope to be lucky enough to return in the future.
Shady pool
Our harbour view
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

The Faustino Gran is a beautiful property, with lovely staff. But it was let down by a consistently chaotic breakfast service, and a food a beverage offering that generally did not live up to the price-point or what you would generally expect from a R&C hotel. The breakfast service was understaffed for the number of guests, making it consistently hard to get seated and order a coffee, and on more than one occasion hard to get a table prepared with cutlery or a menu. This was consistently the case over a five night stay - we decided to skip breakfast on the last morning because (despite our lovely waitresses) it just took too long every day previously. We had high expectations of dinner, which we booked on our first night, but despite the lovely staff and setting we were very disappointed by the standard of food - far from good enough for the price and out of sync with the generally excellent standard in Ciutadela. Rice was seriously undercooked, burrata salad way too cold, as if pre-prepared and taken from the fridge. Similarly, it was sometimes hard to get drinks from the cocktail bar due to staffing, no pool-side service, and the same classic cocktails varied depending on who made them. There are noise issues in the rooms facing the port, where we stayed. While the port nightlife is out of the hotel’s control, investment in better sound proofing would help. Despite these issues, the hotel is beautiful, well located, with helpful and friendly staff who did their best.
Stayed 5 nights in Sep 2023

10/10 Excellent

Joan

Établissement d'exception raffiné
Stayed 2 nights in Oct 2024

10/10 Excellent

Francisco

Stayed 3 nights in Sep 2024

10/10 Excellent

Marcelo

Experiencia unica
Experiência incrível em um lugar fora do comum
Stayed 3 nights in Aug 2024

10/10 Excellent

Vera Lucia

Hotel Lindo
Hotel ótimo, localização ToP, quarto lindo, equipe maravilhosa, comida deliciosa
Stayed 3 nights in Jul 2024

10/10 Excellent

osung

Stayed 6 nights in Jul 2024

10/10 Excellent

Hai

Stayed 4 nights in Jun 2024

10/10 Excellent

Paul

Stayed 6 nights in Jun 2024

4/10 Poor

RACHEL

Stayed 2 nights in Jun 2024

10/10 Excellent

Mohannad

Stayed 2 nights in Jun 2024

10/10 Excellent

Herve

Un séjour inoubliable
Un séjour inoubliable dans ce havre de paix et de sérénité en plein cœur de la ville. Nous étions dans la partie secondaire à quelques maisons de l'accueil. Une ancienne maison de l'évêque juste à côté de la cathédrale. Tout et beau et décoré avec goût. Le personnel aux petits soins avec vous. Le spa est caché dans une cave souterraine. Nous n'avons pas testé les piscines mais elles étaient chauffées.
Stayed 2 nights in Apr 2024

10/10 Excellent

Claudia

Perfecto simplemente
Ha sido muy agradable nuestra estancia en el hotel, hubiese querido quedarme más tiempo! El servicio es excelente, todos son muy amables y a la escucha. La comida es excelente, el spa es muy bonito y la ventaja de poder reservar para evitar aglomeraciones es ideal. Los mejores consejos del concierge. La habitación muy cómoda, amplia, el baño es como una segunda habitación es muy grande. Las amenidades muy completas. Lo único que faltaría sería un servicio de turndown por las noches, pero ya es un 100 a nivel servicio.
Stayed 2 nights in Apr 2024

10/10 Excellent

Arnaud

Quel rafinement !
Quel rafinement ! En plein centre de Ciutadella, une splendide batisse avac patio arboré et piscine. Decoration tres raffinée, petit dejeuner somptueux, chambre magique avec vue sur le port. Meme le Spa creusé dans la roche est sublime. Certains pourraient etre genés par le bruit des fetes alentours maus c'est le prix à payer pour etre au cebrre de cette superbe ville. Bravo à l'equipe internationale qui sont de vrais pro du service.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Quel établissement
Très bel hôtel dans une bâtisse idéalement située au port de Ciutadella. C’est beau, le service est excellent, les petits déjeuners sont parfaits. Bref c’est précis et irréprochable
Stayed 3 nights in Aug 2023

8/10 Good

Margot

Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Poolmenyn var mindre bra. Club sandwich hade inte. Ens rostat bröd och bara en kyckling med Oliver, inget annat.
Stayed 1 night in Jul 2023