See all properties

Hipotels Barrosa Palace & SPA

5.0 star property
Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hipotels Barrosa Palace & SPA

Indoor pool, outdoor pool, sun loungers
Pool views
Lobby
3 restaurants, lunch, dinner served; international cuisine
Minibar, in-room safe, desk, blackout drapes

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Hot tub
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Double Room (2 adults and 1 child)

Minibar, in-room safe, desk, blackout drapes

Double Room (2 adults and 1 child)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, blackout drapes

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Senior Suite, Sea View, Oceanfront

View from room

Senior Suite, Sea View, Oceanfront

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room for 2 adults and 1 child

Minibar, in-room safe, desk, blackout drapes

Double Room for 2 adults and 1 child

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 291 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Senior Suite, Sea View, Oceanfront

View from room

Senior Suite, Sea View, Oceanfront

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
Hair dryer
  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room Single Occupancy

Minibar, in-room safe, desk, blackout drapes

Double Room Single Occupancy

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Partial ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Senior Suite, Sea View, Oceanfront (Triple)

View from room

Senior Suite, Sea View, Oceanfront (Triple)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
Hair dryer
  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Sea View (2 adults and 1 child)

View from room

Triple Room, Sea View (2 adults and 1 child)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Studio Suite

Minibar, in-room safe, desk, blackout drapes

Junior Studio Suite

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 323 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, Private Pool (Triple)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Junior Studio Suite, Private Pool (Triple)

Highlights

Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 355 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

Minibar, in-room safe, desk, blackout drapes

Double Room Single Use

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room

Minibar, in-room safe, desk, blackout drapes

Triple Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 291 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Minibar, in-room safe, desk, blackout drapes

Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

Minibar, in-room safe, desk, blackout drapes

Triple Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 291 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room

Minibar, in-room safe, desk, blackout drapes

Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Senior Suite, Sea View, Oceanfront (Triple)

View from room

Senior Suite, Sea View, Oceanfront (Triple)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Private bathroom
Bidet
Hair dryer
  • 484 sq ft
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Studio Suite (Triple)

Minibar, in-room safe, desk, blackout drapes

Junior Studio Suite (Triple)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 355 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Studio Suite (Triple)

Minibar, in-room safe, desk, blackout drapes

Junior Studio Suite (Triple)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 355 sq ft
  • Partial ocean view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room, Sea View

View from room

Double Room, Sea View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, Private Pool

Combined shower/tub, free toiletries, hair dryer, bathrobes

Junior Studio Suite, Private Pool

Highlights

Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room for 2 adults and 1 child

View from room

Double Room for 2 adults and 1 child

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Studio Suite, Private Pool

Combined shower/tub, free toiletries, hair dryer, bathrobes

Junior Studio Suite, Private Pool

Highlights

Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

View from room

Double Room, Sea View

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
Shower/tub combination
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Studio Suite, Private Pool (Triple)

Combined shower/tub, free toiletries, hair dryer, bathrobes

Junior Studio Suite, Private Pool (Triple)

Highlights

Soundproofed
Private pool
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Bidet
Hair dryer
  • 355 sq ft
  • Sleeps 3
  • 3 Twin Beds

Similar properties

Indoor pool, outdoor pool, sun loungers

Iberostar Selection Andalucía Playa

Pool
All-inclusive
Spa
Free WiFi
9.2 out of 10, Wonderful, (171)
Iberostar Selection Andalucía Playa
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
Urb. Novo Sancti Petri s/n, Chiclana de la Frontera, Cadiz, 11130

What's nearby

  • La Barrosa Beach - 1 min walk
  • Golf Novo Sancti Petri - 8 min walk
  • Centro Comercial Novocenter - 9 min walk
  • La Estancia Golf - 8 min drive
  • Playa de Sancti Petri - 14 min drive

Getting around

  • San Fernando-Bahía Sur Station - 31 min drive
  • Jerez de La Frontera (XRY) - 54 min drive

Restaurants

  • ‪Casa Bernardo - ‬5 min drive
  • ‪El Cuartel del Mar - ‬8 min drive
  • ‪Chiringuito Mojama Beach - ‬4 min drive
  • ‪Los Pescadores - ‬6 min drive
  • ‪Hukilau Tiki Beach - ‬6 min drive

About this property

Hipotels Barrosa Palace & SPA

Luxury family-friendly hotel by the ocean
You can look forward to an adjacent golf course, a poolside bar, and a rooftop terrace at Hipotels Barrosa Palace & SPA. With a white sand beach, beachfront dining, and sun loungers, this hotel is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a facial, or a massage at the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, international cuisine, and a poolside location. Enjoy the health club, as well as activities like archery. Free in-room WiFi is available to all guests, along with shopping on site and a garden.
You'll also find perks like:
  • An indoor pool and an outdoor pool, with sun loungers
  • 4 outdoor tennis courts, self parking (surcharge), and an area shuttle
  • A porter/bellhop, concierge services, and golf clubs on site
  • A TV in the lobby, newspapers in the lobby, and luggage storage
Room features
All 186 rooms include comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and shower/tub combinations
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Area shuttle (surcharge) up to 300 m
  • Self parking on site (EUR 18 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bar
  • EL ENEBRO
  • EL ESTERO
  • EL SALAITO
  • Poolside Bar

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Indoor pool
  • Library
  • Optional golf privileges
  • Outdoor pool
  • Piano
  • Playground
  • Private wine tours
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • 2 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2000
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 1 2024 to December 31 2024 (dates subject to change).
The property is closed between January 1 and March 21.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for EUR 4.0 per day

Property payment types

Important information

Optional extras

  • Self parking fee: EUR 18 per day
  • In-room safe fee: EUR 5 per day
  • Crib (infant bed) fee: EUR 4.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Barrosa Palace
Barrosa Palace Chiclana de la Frontera
Hotel Barrosa Palace
Hotel Barrosa Palace Chiclana de la Frontera
Hotel Barrosa Palace Andalucia, Spain
Hipotels Barrosa Palace Hotel Chiclana de la Frontera
Hipotels Barrosa Palace Hotel
Hipotels Barrosa Palace Chiclana de la Frontera
Hipotels Barrosa Palace
Barrosa Palace Hotel
Hipotels Barrosa Palace Hotel Andalucia, Spain
Hipotels Barrosa Palace SPA
Hotel Barrosa Palace SPA
Hipotels Barrosa Palace & SPA Hotel
Hipotels Barrosa Palace & SPA Chiclana de la Frontera
Hipotels Barrosa Palace & SPA Hotel Chiclana de la Frontera

Frequently asked questions

Does Hipotels Barrosa Palace & SPA have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Hipotels Barrosa Palace & SPA pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hipotels Barrosa Palace & SPA?

Self parking is available for EUR 18 per day. There is free parking nearby.

What time is check-in at Hipotels Barrosa Palace & SPA?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hipotels Barrosa Palace & SPA?

Check-out is at noon.

Where is Hipotels Barrosa Palace & SPA located?

Located in Chiclana de la Frontera, this beachfront hotel is next to a golf course and within a 10-minute walk of La Barrosa Beach, Golf Novo Sancti Petri, and Centro Comercial Novocenter. Playa de Sancti Petri and La Estancia Golf are also within 3 mi (5 km).

Hipotels Barrosa Palace & SPA Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 68 reviews" "
Rating 8 - Good. 11 out of 68 reviews" "
Rating 6 - Okay. 5 out of 68 reviews" "
Rating 4 - Poor. 2 out of 68 reviews" "
Rating 2 - Terrible. 1 out of 68 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Great service by all staff. Lovely quiet room. Great facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Arthur

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

Estefania

Stayed 3 nights in Jul 2021

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barrosa Palace Spa, personal review.
Lovely hotel, good facilities, clean and located in front of one of the most beautiful beaches in Spain. Staff friendly and helpful , food at the hotel excellent with good variety. Would definitely recommend this hotel.
Chilling at the pool
Night View From Junior Suite Balcony
Beach
Junior Suite View
Stayed 2 nights in May 2021

10/10 Excellent

Jordan, Gibraltar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and relaxing hotel with close proximity to the beach
Stayed 2 nights in Sep 2020

6/10 Okay

LEIGH

Business traveller
They have construction work next to the hotel throughout th
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2019

8/10 Good

behrokh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there for one night. The staff were friendly. It was clean. And the beach is excellent.
Stayed 1 night in Aug 2019

10/10 Excellent

HONG KYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first holiday in Spain, having visited the main ports as part of a meditaranean cruise. The hotel is approximately 15 minutes walk from the town centre,, though the surrounding area is picturesque to wander about. The hotel is part of a complex in the process of construction, not being to intrusive. The hotel is atypically well designed, spacious marbled bathroom, corridoors are well designed and the gymnasium well fitted. The Spa and Sauna facilities were
Stayed 21 nights in Nov 2018

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it here
We had an amazing time here. Beautiful sunsets over the Atlantic and the staff were extremely friendly. Will definitely come back!
Stayed 2 nights in Dec 2018

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous resort!
We had a wonderful stay at Hipotels Barrosa! The beach and outdoor pool are absolutely amazing and the staff were more than accommodating! Rooms were bright, new, comfortable and clean. The spa was nice but had very limited hours (only 3 hours in the morning and 3 in the afternoon), the spa services were booked the entire weekend we stayed so we weren't able to get in for anything, and the pools in the indoor spa were extremely cold. The weather was pretty cold so we were hoping for a hot tub or at least somewhat warm pool indoors but there weren't any. We also came in the off-season (March) so most of the bars and restaurants out in town were closed... even on a Saturday night! Great little bar and breakfast buffet at the resort though! Other than that, it was a very enjoyable stay!
Stayed 1 night in Mar 2018

10/10 Excellent

Teresa, Bangor, Northern Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
2 night stay whilst attending MotoGP at Jerez. Excellent service all round. Nature of our trip meant we didn't utilise the facilities but what we did use we were extremely satisfied. Very early checkout was completed with picnic boxes, service and beyond. Thoroughly recommend a stay here.

10/10 Excellent

Evelyn, california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very polite and cordial. Explained all the amenities and services to us. Had a very relaxing time at the spa. Enjoy it to the fullest. Will stay here in the future is we visit the area again. If the beds were a little softer it would be excellent.

10/10 Excellent

Tor, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at a very nice location.
There is free WiFi in the rooms but the Hotel charges 4.30 Euro per day if you want to use the safe in the room. We found this a bit odd at a five star hotel. But we enjoyed our stay at Hippotels Barrosa Palace with its magnificent views of the Atlantic from one of the best locations south of Cadiz.

2/10 Terrible

Mike, Knoxville, TN

Disliked: Cleanliness, staff & service, room comfort
2 star claiming to be a 5- Save your money!
I reserved 2 rooms, asking for best view, a bottle of wine and cheese/fruit tray for rooms upon arrival. I asked at check-in if they had accomodated my request, and was told no. The rooms they put us in were as far away from the beach as possible, and were not even the bed type we asked for, with a minimal view of the water. My wife had to rinse mysterious black hair from the tub. I went back to reception to get moved, and was told they had no other rooms available, even though the parking lot was half empty, and we could see empty rooms on other wings. Reception told me they would have housekeeping put our twin beds together to make a king, but it never happened. We went to dinner, and were put in a corner, again with no view of the beach. We were the last table to leave after dinner, and had to walk back through the inside dining room with all the lights off. When back at the room, housekeeping had still not shown up to put the beds together. I called reception again, and magically they had a king room they would move us to, but it was now well after midnight, and I was not going to ask my guests to shuffle this late. In the morning, the hotel director basically called me a liar about my requests, and I had to pull up the reservations on my phone as proof of my requests. The service was horrible, do not expect your requests to be honored, and be prepared to be very disappointed. I am writing their corporate concerning my dis-satisfaction.

10/10 Excellent

Silvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein Hotel bei dem einfach alles passt!
Stayed 6 nights in Aug 2024

10/10 Excellent

Friedhelm, Borken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle und sehr freundliche Atmosphäre. Große Zimmer. Verpflegung ist top.
Stayed 7 nights in Oct 2024

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
La nevera no enfria y en el minibar hay productos medio abiertos. Espero que no nos lo cobren la verdad. Por lo demás muy bien
Stayed 1 night in Aug 2024

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Una experiencia decepcionante
Mala experiencia en general. Al llegar nos dicen que tienen una habitación mejor, es decir con mejores vistas, que la que teníamos reservada (cuando reservamos con esta web no había distinciones dentro de la categoría doble superior) por un precio adicional de €40 la noche (rebajado desde €90). Le pedimos que antes nos enseñen la reservada originalmente y nos dice que no esta aún limpia, siendo ya las 14:20h y que habría que esperar 45 mins más para poder verla. Voy con un niño de 2 años. Obviamente no puedo esperar y por política no pueden decirme que la habitación no está lista a partir de las 14:00h. En fin, un timo para que caigas. Esto es solo un pequeño ejemplo de mil cosas mas para que exprimir al cliente, incluyendo gastos de mini bar (solo agua) que no ves en ningún sitio, precio de parking, tumbonas de playa, etc. No solo esto, en general todos los servicios y calidades de este hotel, son los de un hotel de 4 estrellas como mucho, todo disfrazado de hotel de 5. Una experiencia decepcionante que para nosotros que era de los pocos días que podíamos disfrutar en familia, nos han estropeado. Decepcionante.
Stayed 3 nights in Aug 2024