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Hotel Boutique Casa Serrezuela

3.0 star property
Central guesthouse with a rooftop terrace connected to the convention center in Cartagena

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Photo gallery for Hotel Boutique Casa Serrezuela

Exterior
Sundeck
Premium bedding, in-room safe, individually decorated
Full-size fridge, dishwasher, blender, cookware/dishes/utensils
Front of property - evening/night

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Room service
  • Kitchen
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Room

Premium bedding, in-room safe, individually decorated

Classic Room

Highlights

Deck/patio
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Dishwasher
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard House

Premium bedding, in-room safe, individually decorated

Standard House

Highlights

Deck/patio
Yard
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Full-sized refrigerator/freezer
Dishwasher
  • 25 sq ft
  • Sleeps 11
  • 2 Queen Beds, 2 King Beds and 2 Twin Beds

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About the area

Map
Carrera 10 No. 39-124, Calle de Jardin, Cartagena, 130001

What's nearby

  • Las Bovedas - 3 min walk - 0.3 km
  • Walls of Cartagena - 4 min walk - 0.4 km
  • Clock Tower - 10 min walk - 0.9 km
  • Cartagena de Indias Convention Center - 16 min walk - 1.4 km
  • San Felipe de Barajas Castle - 19 min walk - 1.7 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive

Restaurants

  • ‪Andrés Cartagena - ‬1 min walk
  • ‪Juan Del Mar Pizzeria Goumert - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Café Quindio - ‬3 min walk
  • ‪La Vieja Guardia - ‬3 min walk

About this property

Hotel Boutique Casa Serrezuela

Guesthouse near Walls of Cartagena
Close to Clock Tower and Cartagena de Indias Convention Center, Hotel Boutique Casa Serrezuela provides a rooftop terrace, a hot tub, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Airport drop-off service (surcharge), a TV in the lobby, and tour/ticket assistance
  • Coffee/tea in the lobby
  • Guest reviews speak well of the overall condition
Room features
All guestrooms are individually furnished, and include comforts such as premium bedding and heated floors, as well as thoughtful touches like first-run movies and pillow menus.
Extra conveniences in all rooms include:
  • Bidets and free toiletries
  • 32-inch flat-screen TVs with cable channels and first-run movies
  • Private yards, wardrobes/closets, and heated floors

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (COP 5,000 per stay)
  • Street parking available
  • Airport drop-off shuttle (surcharge) from 8:00 AM to 11:00 PM on request
  • Onsite parking options include a carport

Food and drink

  • Coffee and tea in common areas

Things to do

  • Hot tub
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Handrails in stairways
  • Low-height bed
  • Low-height counter and sink
  • Low-height view port in door
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1965
  • Colonial architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • First-run movies
  • Pay movies

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Restaurant dining guides
  • Room service
  • Shared kitchen access

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 20000 per vehicle (maximum occupancy 4)
  • Nearby parking fee: COP 5000 per stay (328 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Property is also known as

Casa Serrezuela B&B Cartagena
Casa Serrezuela B&B
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Cartagena
Hotel Boutique Casa Serrezuela Guesthouse
Hotel Boutique Casa Serrezuela Guesthouse Cartagena

Frequently asked questions

Is Hotel Boutique Casa Serrezuela pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Boutique Casa Serrezuela?

Check-in start time: 2:30 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Boutique Casa Serrezuela?

Check-out is at 1:00 PM.

Does Hotel Boutique Casa Serrezuela provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 8:00 AM–11:00 PM on request. A fee of COP 20000 per vehicle applies.

Where is Hotel Boutique Casa Serrezuela located?

Located in Cartagena Walled City, this guesthouse is steps from Centro Comercial La Serrezuela and Walls of Cartagena. Clock Tower and Cartagena de Indias Convention Center are also within 1 mi (2 km).

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Hotel Boutique Casa Serrezuela Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 49 reviews
Rating 8 - Good. 17 out of 49 reviews
Rating 6 - Okay. 10 out of 49 reviews
Rating 4 - Poor. 2 out of 49 reviews
Rating 2 - Terrible. 1 out of 49 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

2.0/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel doesnt exist
Stayed 3 nights in Jul 2021

8/10 Good

EOA, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This B&B is in walking distance of everything you want to see in the walled city. Within several blocks there are 3 plazas to relax ,eat and party. Our command of the Spanish language was limited but Rosario and Samir treated us like family and helped us as much as they could. The rooms were cleaned daily and supplied with fresh towels .This B&B has air conditioning, hot water. The rooms are small but lets face it, you are only there to sleep. I recommend this B&B if you are looking for a safe clean place to rest after a long day of exploring all the sites of Cartagena .
Stayed 14 nights in Oct 2018

6/10 Okay

Yanina

Liked: Cleanliness, staff & service
Disliked: Room comfort

Regular

Solicitamos una habitación con dos camas, ya que al hacer la reserva decía con dos camas individuales y al llegar no habían disponibles habitaciones con dos camas y nos dieron una habitación con una cama matrimonial, sumado a esto el segundo día nos querían subir el costo del alojo por alargar nuestra estadía. Lo positivo es la amabilidad de los trabajadores y la limpieza.
Stayed 1 night in Aug 2018

8/10 Good

Annettemarthasc, Cartagena colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect. There was not enough soap in the bathroom. Only one bar in the shower. None for handwashimg. The hangers for clothes were for children not for adults, Warm water was somewhat scarce
Stayed 2 nights in Aug 2018

8/10 Good

Björn

Liked: Cleanliness, staff & service

Good hotel but small rooms

Nice people run this place. Small rooms but clean and new bathrooms. Breakfast is also served for you when you are sittning at the table.
Stayed 3 nights in Aug 2018

8/10 Good

Simone

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

6/10 Okay

Julio Jose, Cuiabá-Brasil

Disliked: Property conditions & facilities

HOTEL DE CATEGORIA RAZOAVEL,CAFE DE MANHÃ FRACO.

QUARTOS PEQUENOS, NÃO TEM FRIGOBAR, BANHEIRO PEQUENISSIMO, PROPRIO PARA JOVEM MOCHILEIROS OU CASAL SIMPLORIO.
Stayed 4 nights in Apr 2018

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little spot

Lovely little spot in the walled city. Staff are very nice and helpful (... they don’t speak a lot of English but it was never an issue). Breakfast every morning was tasty and fresh. Highly recommend this place!

6/10 Okay

MARIO CESAR

Liked: Cleanliness
Disliked: Room comfort
Los espacios muy pequeños.. buena zona, buena atención.No creo que categoriza.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
La stanza un loculo in cui non si riusciva quasi ad aprire una valigia
Stayed 5 nights in Mar 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Nice Small cozy place located in the heart Of the historic district. Rooms are small but cozy.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location and service. Very clean.

Great stay. Good location inside the ciudad amurallada. Fantastic service provided by Yeseira and Samir. Excellent breakfast cooked by charming Yeseira. I will be back!
Stayed 1 night in Jan 2018

6/10 Okay

Marcia, Sao Paulo

Liked: Cleanliness, staff & service
Disliked: Room comfort

Custo benefício razoável

Hotel bem localizado,porém o quarto 1,próximo a cozinha é extremamente ruidoso. As 6 da manhã escutavamos liquidificador, talheres, pessoas falando,não recomendo esse quarto. Não tinha frigobar, queríamos deixar umas cervejas no quarto mas não tinha onde gelar. Tinha uma geladeira de uso comum na cozinha mas era de uso do staff e não nos sentíamos a vontade de usar. Os hóspedes deviam ter uma chave da porta principal,tínhamos que tocar a campainha e esperar na rua quando chegávamos. Quarto pequeno e única janela dava para um corredor onde passavam pessoas estranhas a todo momento,era bastante desconfortável. Na folga da funcionária responsável pelo hotel, foi uma pessoa para servir o café,a mesma estava perdida e atrapalhada,hóspedes pediram mais leite e ela disse que não tinha.serviu uma porção minúscula de ovos mexidos e trouxe 2 xícaras pela metade para nós já com o café com leite e açúcar. Nem o suco nos serviu.
Stayed 9 nights in Jan 2018

6/10 Okay

Marcia, Sao Paulo

Liked: Cleanliness, staff & service

Custo benefício razoável

Hotel bem localizado,porém o quarto 1,próximo a cozinha é extremamente ruidoso. As 6 da manhã escutavamos liquidificador, talheres, pessoas falando,não recomendo esse quarto. Não tinha frigobar, queríamos deixar umas cervejas no quarto mas não tinha onde gelar. Tinha uma geladeira de uso comum na cozinha mas era de uso do staff e não nos sentíamos a vontade de usar. Os hóspedes deviam ter uma chave da porta principal,tínhamos que tocar a campainha e esperar na rua quando chegávamos. Quarto pequeno e única janela dava para um corredor onde passavam pessoas estranhas a todo momento,era bastante desconfortável. Na folga da funcionária responsável pelo hotel, foi uma pessoa para servir o café,a mesma estava perdida e atrapalhada,hóspedes pediram mais leite e ela disse que não tinha.serviu uma porção minúscula de ovos mexidos e trouxe 2 xícaras pela metade para nós já com o café com leite e açúcar. Nem o suco nos serviu.Funcionários habituais foram gentis e chamaram o táxi para o aeroporto por preço justo.
Stayed 9 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

SouthAmericanVagabond, Cartagena

Liked: Staff & service, property conditions & facilities, room comfort

Cosy boutique hotel with a spa tub!

Overall, this hotel is not as cheap as some of the others you can find here such as El Viajero but it has the added benefit of hot water, a much nicer bathroom and bedroom area and a spa tub on a rooftop terrace(Which was very relaxing). The service was very good and the free breakfast was delicious. The only downside for us was the skirting boards in our bathroom weren't sealed properly so after the first night we found 3 or 4 small cockroaches hovering around the cracks in the bathroom. Thankfully, the staff came up and sprayed the area which kept them away for 2 days until the last day when we found one in the face towel. (Not ideal). Thankfully, they never came into the bedroom where the aircon is a major plus.
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Aibeek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super bien

Lo recomiendo es muy acogedor y la ubicación le permite caminar y conocer la ciudad.
Stayed 3 nights in Sep 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Paloma, Mexico

Liked: Cleanliness, staff & service

El hotel tiene una ubicación excelente !!

La experiencia fué muy buena , el lugar precioso !! La atención en el hotel excelente !! Yeseira y Samir son lindas personas.
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

YES.

Excellent! Your room is cleaned well daily, the free Colombian style breakfast adds to the already good value of this cozy establishment, the location is safe and you can walk to basically anywhere in the walled city. The sink and the shower have hot water, it just needs to be adjusted during usage. The rooms' air conditioning is excellent and you can set it to your liking.
Stayed 4 nights in Aug 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para pasar la noche, baño cómodo y nuevo, muy bien ubicado , desayuno básico peor muy rico, excelente atención , solo que bastante pequeñas las habitaciones
Stayed 1 night in Aug 2017
This review was submitted before 2018 and has not been verified.

10/10 Excellent

momo , canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great staff! hotel is very modern and in a great location was worth every penny highly recommend it
This review was submitted before 2018 and has not been verified.

6/10 Okay

AUGUSTO

Liked: Staff & service

day great, night is a nightmare

the room was ok, very clean, the day administrator is a great person. she cleans, cook and manage the place with love, sadly in the night there is another person that is young. he was drinking a outing loud music until late in the night with another young customer. that destroy the good thinks of the place
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice small hotel conviniently located

Cartagena is a magic place. I expend magnificent time
This review was submitted before 2018 and has not been verified.

6/10 Okay

Henrik

Liked: Cleanliness

Super belægenhed og meget rent nyt lille hotel.

Rent og fint hotel perfekt belægenhed, personalet meget søde med den ene pigen tror hon var vikar, var sød men dovn. Orkede næsten ikke lave morgenmad og den ene dag var der ikke blevet gjort ordentligt rent. Jessieog Ricardo otroligt søde og hjælpsome. Lidt lydt hotel men meget stille område 22-06 hverdage. Små standard værelser men dejlig sæng. Superior værelse meget fint. Vi havde en dejlig uge her.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe clean and quiet hotel!

The hotel is small - more of a bed and breakfast - located inside the walls in a safe area. The rooms are very clean and the fixtures in the bathrooms are modern. Personalized homemade breakfast is served when you wake up in the morning! The hotel owner was obviously very invested in the property and he stays up to make sure everyone gets home ok. He does not speak English but we were able to communicate in broken Spanish. We enjoyed our stay!