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Haeundae Seacloud Hotel Residence

3.0 star property
Hotel with free parking, a quick walk to Haeundae Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Haeundae Seacloud Hotel Residence

Individually decorated, individually furnished, laptop workspace
Royal Suite, Multiple Beds, Ocean View | View from room
Deluxe Twin Room, Ocean View | View from room
Royal Suite, Multiple Beds, Ocean View
Point of interest

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Kitchen
    Kitchen

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Superior Double Room, Partial Ocean View

Superior Double Room, Partial Ocean View

Superior Double Room, Partial Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, Ocean View

Individually decorated, individually furnished, laptop workspace

Superior Double Room, Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 463 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Twin Room, Ocean View

Individually decorated, individually furnished, laptop workspace

Superior Twin Room, Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin (No View)

Superior Twin (No View)

Superior Twin (No View)

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room, Partial Ocean View

Individually decorated, individually furnished, laptop workspace

Superior Double or Twin Room, Partial Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 392 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Partial Ocean View

Individually decorated, individually furnished, laptop workspace

Superior Twin Room, Partial Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room, Ocean View

Individually decorated, individually furnished, laptop workspace

Superior Double or Twin Room, Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 392 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Twin Room, Partial Ocean View

Individually decorated, individually furnished, laptop workspace

Deluxe Twin Room, Partial Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Royal Suite, Multiple Beds, Ocean View

Royal Suite, Multiple Beds, Ocean View

Royal Suite, Multiple Beds, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 1423 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds and 2 Twin Futons

View all photos for Deluxe Twin Room, Ocean View

Deluxe Twin Room, Ocean View

Deluxe Twin Room, Ocean View

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 463 sq ft
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Junior Suite, Ocean View

Junior Suite, Ocean View

Junior Suite, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 605 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, Ocean View

Executive Suite, Ocean View

Executive Suite, Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 676 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Duplex Suite One

Duplex Suite One

Duplex Suite One

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 783 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premier Suite, 2 Double Beds, Sea View

Premier Suite, 2 Double Beds, Sea View | Exterior

Premier Suite, 2 Double Beds, Sea View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 783 sq ft
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Half Ocean Upgrade (Random Bed Type): 6 PM Check-in / 11 AM Check-out

Individually decorated, individually furnished, laptop workspace

Superior Half Ocean Upgrade (Random Bed Type): 6 PM Check-in / 11 AM Check-out

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Duplex Suite Two

Duplex Suite Two

Duplex Suite Two

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 783 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Executive Suite (No View)

Executive Suite (No View)

Executive Suite (No View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 676 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Run of House Random Suite (No View)

Run of House Random Suite (No View)

Run of House Random Suite (No View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 605 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Run of House Random Suite (Half Ocean View)

Individually decorated, individually furnished, laptop workspace

Run of House Random Suite (Half Ocean View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 605 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Suite, 2 Double Beds, Partial Ocean View

Individually decorated, individually furnished, laptop workspace

Premier Suite, 2 Double Beds, Partial Ocean View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
  • 783 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for [Room Upgrade] Superior Twin Half Ocean to Deluxe Twin Half Ocean

Individually decorated, individually furnished, laptop workspace

[Room Upgrade] Superior Twin Half Ocean to Deluxe Twin Half Ocean

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Kitchenette
Refrigerator
  • 391 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Twin Beds

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About the area

Map
6F, 287, Haeundaehaebyeon-ro, Busan, 48095

What's nearby

  • Haeundae Beach - 3 min walk - 0.3 km
  • Paradise Casino - 6 min walk - 0.6 km
  • Shinsegae Centum City - 4 min drive - 3.7 km
  • Songjeong Beach - 10 min drive - 4.8 km
  • Gwangalli Beach - 11 min drive - 4.4 km

Getting around

  • Haeundae Station - 6 min walk
  • BEXCO (Busan Museum of Art) Station - 10 min drive
  • Gimhae Airport (PUS) - 48 min drive

Restaurants

  • ‪퍼지네이블 - ‬2 min walk
  • ‪HOLLYS COFFEE - ‬2 min walk
  • ‪Burger & Pasta - ‬2 min walk
  • ‪Lounge & Bar - ‬3 min walk
  • ‪사계 언양불고기 전문점 - ‬4 min walk

About this property

Haeundae Seacloud Hotel Residence

Hotel near Haeundae Beach
Located close to Dongbaek Island and Shinsegae Centum City, Haeundae Seacloud Hotel Residence provides a grocery/convenience store, a gym, and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • Luggage storage and smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All 105 individually furnished rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like separate dining areas and bathrobes.
Other amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with showers and bidets
  • Flat-screen TVs with satellite channels
  • Separate dining areas, kitchenettes, and refrigerators

Languages

English, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: KRW 28,000 for adults and KRW 23,000 for children
  • A restaurant

Restaurants on site

  • 디어스 레스토랑

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room kitchenette
  • In-room refrigerator
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Extra futon (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Kitchenette
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [6th floor]
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Parking is included for 1 vehicle per reservation. A parking fee of KRW 20000 per night applies for each additional vehicle.
The listed optional pool fee applies for guests age 4 and older per person, per entry. There is no pool fee for children age 3 and under. Swimwear and swim caps are required, hats are permitted, and life jackets are available on a first come, first served basis. Shirts, shorts and pool floats for adults are not permitted. Pool entry is on a first-come, first-served basis and subject to availability.
Disposable toothbrushes and toothpaste are available in the lobby for a surcharge.
Extra futons are available on a first-come, first-served basis and cannot be reserved prior to arrival or requested after 10 PM on the day of arrival.
This property provides air conditioning and heating based on the season. Heating is available from 7 PM to 9 AM and air conditioning is available from 9 AM to 7 PM. Floor heating is available based on daily temperature and is provided from night until early morning.
Parking for vehicles exceeding 2.2 yards (2 meters) in height is not available.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 8 to June 6:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KRW 28000 for adults and KRW 23000 for children
  • Futon bed fee: KRW 22000 per night
  • Pool fee: KRW 20000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 12 years old are allowed in the pool and must be accompanied by an adult.

We should mention

The seasonal pool will be open from June 06 to September 07
Pool access available from 10:00 AM to 7:00 PM
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Haeundae Seacloud Busan
Haeundae Seacloud Hotel Residence Hotel
Haeundae Seacloud Hotel Residence Busan
Haeundae Seacloud Hotel Residence Hotel Busan

Frequently asked questions

Does Haeundae Seacloud Hotel Residence have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 10:00 AM–7:00 PM. The pool is closed seasonally each year from September 8 to June 6.

How much does it cost to stay at Haeundae Seacloud Hotel Residence?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Haeundae Seacloud Hotel Residence on Dec 5, 2024 start from CA $59.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Haeundae Seacloud Hotel Residence pet-friendly?

No, pets are not allowed at this property.

How much is parking at Haeundae Seacloud Hotel Residence?

Self parking is free at this property.

What time is check-in at Haeundae Seacloud Hotel Residence?

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Haeundae Seacloud Hotel Residence?

Check-out is at 11:00 AM.

Where is Haeundae Seacloud Hotel Residence located?

Located in Haeundae, this hotel is within a 15-minute walk of Haeundae Beach and Dongbaek Island. Shinsegae Centum City and Gwangalli Beach are also within 3 mi (5 km). Haeundae Station is 6 minutes by foot and Jung-dong Station is 15 minutes.

Haeundae Seacloud Hotel Residence Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 269 out of 596 reviews" "
Rating 8 - Good. 165 out of 596 reviews" "
Rating 6 - Okay. 86 out of 596 reviews" "
Rating 4 - Poor. 47 out of 596 reviews" "
Rating 2 - Terrible. 29 out of 596 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Nankishore, Lehigh Acres

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Place looks better in photos, was excited for this hotel on my 1 month trip to Korea and Japan. Was excited to get my booking of beach view and tub by the window. Upon arrival I was given not the room I reserved, room had a moldy smell, bath towels had some stain on it. Upon trying to use AC to cool room notice of only warm air only, at night went down to reception to find out why only warm air, host was rude to say only heat available. Not only was the room so hot I noticed mold in AC vents in am. And right after leaving hotel after 2 days of stay both me and my partner had gotten sick, which ruined the rest of our travels and made our trip a bit more grueling. So definitely will not be staying here again if back in Busan. Other than being close to the beach entrance the price I paid for this ocean view room was not worth it at all.
Stayed 2 nights in Nov 2024

8/10 Good

flora

Travelled with family
Location is perfect to enjoy a vacation.
Stayed 1 night in Oct 2024

10/10 Excellent

Jiamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, especially with the sunset ocean view room is gorgeous. Large property space, very comfortable. But it could add more furnitures to the empty space. For example it would’ve been super helpful to have a couch in the room for resting as it’s quite empty. Or add more hangers to the large empty closet. Overall the property is just a little bit outdated. We do love the laundry machine very much, and the front desk provides free laundry detergent and drying rack if you request. Lovely stay at this excellent location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and near to beach
Stayed 2 nights in Oct 2024

10/10 Excellent

Katarina

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, spacious room
Stayed 2 nights in Oct 2024

8/10 Good

Mee Young

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Sophie

Travelled with family
Liked: Cleanliness, property conditions & facilities
We were family if 3. Stayed 3 nites in deluxe twin room partial view. The positives.Room was v.spacious, maybe newly renovated ,gorgeous beachview, small kitchenette. Beds comfy .Because hotel was so big , and you had to change elevators, you could bypass reception, so it a very impersonal experience but they were friendly. Negatives: Bathroom was adequate, water not hot enough.TOO noisy: there sre alot of bars ,karaoke singing outside. it was like Las Vegas. Had to sleep with earplugs. I love the beach, went swimming but Haeundae just not our style. Id pick a quieter beach. I asked for a second pillow, they wanted to charge me( come on!) .and we had to separate our own garbage (ie.recycling) or be charged but there were no plastic bags , wash our cups but there was no soap.
Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, centrally located in Haeundae beach so close to dining, bars, beach, attractions etc! Room was a little bit run down but honestly it wasn’t a dealbreaker and it’s not like I was paying a premium- very affordable, very comfortable, lovely staff etc! I would come back to stay here in an instant!
Stayed 4 nights in Oct 2024

10/10 Excellent

priscilla, singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and service of the place! Would def return my next trip to busan!
Stayed 2 nights in Oct 2024

10/10 Excellent

Yaira Mikkah-Ziel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, we had a relaxing stay here
Stayed 1 night in Oct 2024

10/10 Excellent

Yaira Mikkah-Ziel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing!
Stayed 1 night in Oct 2024

8/10 Good

Nancy, Scarborough

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, easy walking to everywhere. Nice view to the beach, love the access to everything. For family, close to the aquarium.
Stayed 2 nights in Oct 2024

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, had a nice beach view
Stayed 3 nights in Sep 2024

8/10 Good

YOUNG

Stayed 3 nights in Sep 2024

10/10 Excellent

Luis

Stayed 1 night in Aug 2024

8/10 Good

Candi

Travelled with family
Liked: Amenities
Beautiful ocean views
Stayed 1 night in Sep 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spacious room with plenty of amenities, within walking distance from the beach. Had to request for an iron but the request was answered to straight away. Beds are on the firm side but not bad. Would recommend.
Stayed 4 nights in Sep 2024

2/10 Terrible

Ha

Travelled with family
Disliked: Cleanliness, amenities
Room smells bad and not clean
Stayed 2 nights in Sep 2024

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very kind and professional. Unfortunately when we arrived our room was very dirty. There was dust and hair on the floor and it didn’t look like it had been cleaned. The cleaners weren’t available so we had to wait for the room to be cleaned the next day. The hotel is also hard to find on Kakao maps. There are several hotels in the same building and they share 2 sets of elevators. Unfortunately all the hotels have similar sounding names which adds to the confusion. But the front desk staff was very kind.
Stayed 2 nights in Sep 2024

8/10 Good

Candi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and accomadaadating
Stayed 1 night in Sep 2024

10/10 Excellent

KAB-RAE

Stayed 1 night in Aug 2024

8/10 Good

Diana

Travelled with family
Our unit was a bit rundown with a bunch of things that could use some fixing, such as the separation between the upstairs AC unit and the wall. The half wall going up the stairs has not been dusted in months. The upper blinds in our unit were not able to open. The dryer in the washing machine did not work. Plates are for purchase and not included in the unit. Some staff was nicer than others. Easy access to everything, such as shops, restaurants, and the beach.
Stayed 2 nights in Sep 2024

8/10 Good

Corrine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location of the property couldn’t be better! Walking distance to the beach, public transport, the market, dining and shopping. The hotel room, junior ocean view suite, was spacious and comfortable. However the air conditioning could have been better. You’re definitely paying for the location. The way in which you check in and enter and exit the facility was interesting because you have to use two different elevators. You have to pay an additional fee if you want to use the pool so we didn’t go to the pool. As I said, you’re paying for the location and the space if you have a larger family and don’t want to purchase two separate rooms like most hotels require in the area.
Stayed 3 nights in Aug 2024

6/10 Okay

Ambar

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I’ve been debating whether to leave a review after our experience at this hotel. I’m usually not one to complain, but I feel it’s important to share my concerns in hopes they’ll be addressed for future guests. The hotel’s location is fantastic, with the beach just two minutes away, and the view from our room was amazing. Upon arrival, the staff was very nice, and check-in was smooth. While some had complained about the elevator situation, it wasn’t a big issue for us. Unfortunately, once we got to our room, things took a turn. The AC unit was covered in black mold and dust, and there was mold in the bathroom as well. I took a video of the AC. Concerned for our 8-month-old baby’s health, we requested the room be cleaned, but all they did was wipe off the dust. I felt uncomfortable the entire three nights we stayed. We also specifically booked this hotel for its gym and kitchenette. However, there wasn’t a pan in the room, and when we requested one, the staff initially said we’d need to pay 11,000 won. Despite agreeing to this, we didn’t receive the pan until after I spoke directly to the manager the following day. In conclusion, while I wanted to love this hotel due to its excellent location, the issues we encountered made it difficult to enjoy our stay. I hope the mold is properly addressed to ensure future guests don’t face the same problems.
Stayed 3 nights in Aug 2024

10/10 Excellent

Changde

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall except a little slow elevator.
Stayed 2 nights in Aug 2024