Buck Lake County Park Tours and Activities

Liked the location and view

This property was decent. Location was good. However, the hotel was under renovation. I felt the hotel parking garage should have been connected to the hotel… the valet men had to drive our car to where they parked the cars at. But the valet men were down to earth, helpful and very respectful. Now I don’t know if the parking was like this due to renovations I am not sure but it could be a little more organized and easier for guests and staff honestly. Going into check in we took the elevator right up to the floor, however it’s very condensed, a little to no space( especially if you have others checking in) the lady who checked us in could have better customer service. She was not friendly… after going to our hotel room my significant other and I spoke about how we wished we were a little higher. My other half decided to just go downstairs to ask and see about getting the same type of room but higher floor. ( we were able to upgrade which was amazing) no problem at all. However, the interaction my partner had with the same lady who checked us in was not friendly to my partner as well when he went to inquire about switching rooms. I don’t know if she was having a bad day or was just done for the day but regardless she should have made the check in experience better and maybe work on her customer service skills. After checking in my partner and I stayed on the floor to just check things out. The gentleman setting up by the lounge we came across was absolutely kind. Decent stay.

Customer service was impeccable. Stunning views of the city and Elliott Bay. Elegant design throughout the rooms and the bathroom with the tub was splendid. Great overall experience at hotel Lotte. Did I mention that exceptional customer service?