Boulder Station Hotel and Casino Bingo Room Tours and Activities

I’ve stayed at the Horseshoe about 4 times this year in 2024. I’ve never experienced anything bad/negative. Checkin is a breeze and the customer service has always been kind and helpful. The rooms are clean. Excellent location.

The vibe at PH was great.

I booked a luxury room (multiple beds) with prestige lounge access for three nights and what I got was a basic double queen room with a tired bathroom. I had to pay an additional $100 a day for my daughters to use the prestige lounge which I thought was excessive. I am still not even sure I got the room I paid for as it was so basic. I was told when I arrived I could upgrade to a better room for $300 a night extra even though on the booking it stated I was eligible for free upgrades. I will not be returning and I needed up paying over $2200 for three nights in a basic room that needed a new sink as all the marble had chipped and they had attempted to fix it with foam and varnished over it. The breakfast was nice but unless you drink like a fish in the afternoon there is no way this access is worth it. I feel completely ripped off. If the room was nicer it may have been acceptable but honestly the prizes they charge it’s not worth it. Being charged another $100 a day for my kids was insulting especially when they said at check in that it was $50 a day total for both kids and when I complained that I didn’t want the access if I was being charged extra and they said that was not an option with the whole booked through another provider excuse that hotels like to give.