Bloomingdale Vacation Packages

Staff were really friendly, cleaning team was great and the property is in a great spot in the city. Double bed was quiet uneven with one side being raised higher than the other, so the comfortability wasn't that great. I knew coming into the stay that the rooms were small, but they are in fact really small so need to be smart with how you organize your luggage.

Clean and really nice

It was very nice room and facilities, clean and at a good location. The only thing that bothered me is that there is no possibility of a kettle in the room for heating water for a baby's food, which every other hotel I have ever been in had this option, and even when I asked for hot water from the reception, it seemed that the service representative did not have that much desire to help with this and go get it for me, she sent me to a drinking machine in the gym (on the 12th floor) and there the water was only cold, then she sent me to the dining room (on the 12th floor.. again) and there was no hot water either, finally, I had to bring an empty glass myself and wait At the counter for quite some time before she turned to me, and meanwhile the baby in the room is crying and hungry... there was no sympathy for this issue. After this incident, I decided that I get up early every morning, go to the nearest coffee shop and just buy hot water and do the same in the evening. And DO NOT PARK at the hotel parking! You can park near at another parking garages for much less pay!! At the first night I've payed 85$ at the hotel and after i checked at the web, i found placed nearby at 45$ per day (24H)..

Excellent service, lovely staff, great food in the restaurant and room service. It was a wonderful place to go back to after busy days and nights.

I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out.