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"Friendly staff and decent place to stay highly recommend."

"Quiet"

"Everything was good just no parking space "

"Friendly staff, complimentary snacks, Nola experience in Shreveport. "

"Me and my daughter in law were on our way to meet other family for dinner and were stuck on an elevator for approximately 30 minutes with a Casino Manager, Charlotte. It could have been a lot longer had Charlotte not been present as there was not someone on site to quickly help nor was the fire department contacted. After we were asked to try to pull the doors open ourselves, we were able to get out. While going to give our account of the situation at Security there were other staff who commented that they too had been stuck on this elevator for various amounts of time. The elevator obviously should have been taken out of service until it could be properly repaired. There was a male staff member who literally planted himself in the door opening holding it open so that it could not run. We were at least an hour late to meet family members. We were truly excited that we would be staying at this new hotel but the experience was less than ideal. We were given $100 play on our player cards but disappointed that no personal apologies have been forthcoming especially after being informed that the owner and "Big Bosses" were all present. Also, at check in, my players card would not print and since I was in a bit of a hurry, I told the young lady that if it printed to just keep it there and when I returned I would pick it up. When trying to approve, there was a lady and a man behind the desk, obviously management, who I asked about the card and was told to step to the line."

"I will definitely stay at Sam’s Town on my return trip back to Dallas "

"This is a great hotel to stay at "

"It was amazing."

"Our stay was great. People were very nice. "