Berkshire Hill Golf Course Tours and Activities

The manager on duty was rude and uncaring. We had people next door who were shouting and swearing and sounded intoxicated. And the man threw his phone at his female partner. She was crying. We didn’t feel safe and the manager/desk clerk refused to move us to another room. He said “I talked to him and he said he’d be quiet”. I went back to my room and the shouting continued. I went back to the manager and he finally agreed to move us after I insisted. We did not feel safe, but as we were moving, the manager said “he wouldn’t have hurt you.” The manager also said to me “haven’t you ever stayed at a motel before?” I replied that I had stayed at hotels all over the world and never experienced this. He kind of huffed and said “really?” I replied really. We will never stay at this hotel again!