Berca Mud Volcanoes Reserve Tours and Activities

Check in was good with Miranda She provided us an upgrade but when we got to our room we were right on the loud elevators. Immediately notified front desk but had to go down and wait 20 minutes in line. Next person has to take away our upgrade and put us in a standard low floor room. Right next to housekeeping door ( slamming and shaking our room repeatedly) What can you do? FYI we were always cordial and polite but felt underwhelmed with how we were treated. Vegas should always be a place where you are treated like royalty even if you're not. I would not recommend to friends or family for this reason.

Great staff beginning with the Santos Colón who greeted us at the parking valet and actually walked us to the restaurant next door since our room wasn't ready. We had a corner suite on the 19th floor , amazing wraparound balcony ( unfortunately it was freezing but in the warmer months would be spectacular) Well appointed room , clean and stylish. A few small simple recommendations , 1. No place to hang the provided bathrobe in the bathroom , a hook by the shower would be prefect. 2. this sounds silly but the soap dishe is rectangular and the hand soap square. once the soap is wet it's almost impossible to remove from the soap dish. 3. the drapes at one time must have been automated push button but now has to be pulled by a rod. It's impossible to drag it fully closed and because of this the room at night isn't completely dark. I was only aware of this late at night and didn't feel like calling maintenance. The bar restaurant on the 22nd floor is spectacular and the young lady who attended us was a sweetheart. Coincidently she attended the same public school in Williamsburg my wife taught in for 30 years. Unfortunately I can't recall her name. She volunteered to take pics of my wife and I. She even surprised us with to glasses of champagne and desert float with sparklers for my birthday. We were sad to leave the next day ( not understanding the 11 AM check out) Must be a Brooklyn hotel thing , Manhattan it's always been 12PM. All in all a wonderful time

Quiet area. Resort type hotel. Friendly stuff.