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Taj Bentota Resort & Spa

5.0 star property
Beachfront hotel with calming spa services

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Taj Bentota Resort & Spa

Outdoor pool, pool umbrellas, sun loungers
Aerial view
On the beach, sun loungers, beach umbrellas, beach towels
Aerial view
Superior Room, 1 King Bed, Sea View (Charm)
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Spa
    Spa

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Deluxe Garden View King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 327 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Twin Bed, Garden View (Charm)

Superior Room, 1 Single Bed, Garden View (Charm)

Superior Room, 1 Twin Bed, Garden View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 290 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Presidential Suite Sea View King

Presidential Suite Sea View King | Living area

Presidential Suite Sea View King

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 731 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Twin Bed, Garden View (Delight)

View from room

Deluxe Room, 1 Twin Bed, Garden View (Delight)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 327 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Suite, 1 King Bed, Sea View (1 Bedroom, Allure)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 462 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Sea View King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 312 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Superior Room, 1 King Bed, Sea View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 290 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Twin Bed (Delight, Garden)

Deluxe Room, 1 Single Bed (Delight, Garden)

Deluxe Room, 1 Twin Bed (Delight, Garden)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 327 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Garden Terrace King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Garden Terrace King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 327 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium Suite, 1 King Bed, Sea View (1 Bedroom, Temptation)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 419 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium King Bed Room

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Premium King Bed Room

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 419 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 Twin Bed, Sea View (Delight)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 Twin Bed, Sea View (Delight)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 312 sq ft
  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Superior Room, 1 Twin Bed, Sea View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 Twin Bed, Sea View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 290 sq ft
  • Sea view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Garden View (Charm)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed, Garden View (Charm)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 302 sq ft
  • Sleeps 4
  • 1 King Bed

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About the area

Map
National Holiday Resort, Bentota, 80500

What's nearby

  • Bentota Beach - 1 min walk - 0.1 km
  • Kosgoda Turtle Hatchery - 10 min drive - 9.3 km
  • Beruwela Harbour - 10 min drive - 7.6 km
  • Induruwa Beach - 14 min drive - 5.7 km
  • Moragalla Beach - 16 min drive - 3.6 km

Getting around

  • Aluthgama Railway Station - 3 min drive
  • Bandaranaike Intl. Airport (CMB) - 100 min drive

Restaurants

  • ‪Fuze - ‬10 min walk
  • ‪Amal Restaurant - ‬12 min walk
  • ‪Nebula Pier 88 Restaurant - ‬19 min walk
  • ‪Chaplon Tea Center - ‬13 min walk
  • ‪Pizza Hut - ‬3 min drive

About this property

Taj Bentota Resort & Spa

Luxury eco-certified hotel near Bentota Beach
Take advantage of a nightclub, a poolside bar, and a terrace at Taj Bentota Resort & Spa. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and beach volleyball. Indulge in Ayurvedic treatments, a body scrub, and a manicure/pedicure at JIVA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. Enjoy the gym, as well as activities like ecotours. Stay connected with free in-room WiFi, and guests can find other amenities such as designer stores on site and a coffee shop/cafe.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking, valet parking, and extended parking
  • Limo/town car service, buffet breakfast (surcharge), and bike rentals
  • An outdoor tennis court, express check-out, and express check-in
Room features
All 162 rooms offer comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Children's slippers and free infant beds
  • Hypo-allergenic bedding, Egyptian cotton sheets, and memory foam beds
  • Bathrooms with rainfall showers and designer toiletries
  • 42-inch LCD TVs with premium channels
  • Balconies or patios, refrigerators, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Italian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking; reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 km
  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Free uncovered extended parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee: USD 20 for adults and USD 10 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Tea service

Restaurants on site

  • oriental Pavillion
  • S.H.A.C.K
  • Sea Lounge
  • Sea View
  • The Palms

Things to do

  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Full-service spa
  • Gym
  • Helicopter/airplane tours
  • Library
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis lessons
  • Winery release events

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • In-room massages
  • Manicures/pedicures
  • Public bath open from 8:00 AM - 7:30 PM
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Pool hoist on site
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.
This is a certified Sri Lanka Tourism Level 1 property. Sri Lanka Tourism Level 1 is a health and safety certification issued by the Sri Lanka Tourism Development Authority.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 29.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 110 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 29.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Vivanta Taj Bentota
Vivanta Taj Hotel Bentota
Taj Bentota Resort
Taj Bentota
Bentota Taj Exotica Hotel
Taj Exotica Srilanka
Taj Exotica Bentota
Taj Exotica Hotel Bentota
Vivanta By Taj - Bentota Hotel Bentota
Taj Exotica Sri Lanka
Taj Bentota Resort Spa
Taj Bentota Resort & Spa Hotel
Taj Bentota Resort & Spa Bentota
Taj Bentota Resort & Spa Hotel Bentota

Frequently asked questions

Does Taj Bentota Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Taj Bentota Resort & Spa?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at Taj Bentota Resort & Spa on Nov 24, 2024 start from CA $251.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Taj Bentota Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Taj Bentota Resort & Spa?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Taj Bentota Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Taj Bentota Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Taj Bentota Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 110 per vehicle applies.

Where is Taj Bentota Resort & Spa located?

Located in Bentota, this beachfront hotel is in the entertainment district and within 3 mi (5 km) of Bentota Beach, Kaluwamodara Bridge, and Kande Vihare Temple. Moragalla Beach and Induruwa Beach are also within 6 mi (10 km).

Taj Bentota Resort & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 89 out of 176 reviews" "
Rating 8 - Good. 53 out of 176 reviews" "
Rating 6 - Okay. 19 out of 176 reviews" "
Rating 4 - Poor. 11 out of 176 reviews" "
Rating 2 - Terrible. 4 out of 176 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

AKILA

Liked: Staff & service, property conditions & facilities
Great Resorts, and True Hospitality.
Stayed 2 nights in Oct 2024

4/10 Poor

Kusumpala

Disliked: Cleanliness, amenities, property conditions & facilities
Lot of renovations going on, no area to even sit down , very crowded , noisy, and dusty.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to spend decompressing from 2 week stay.
Stayed 2 nights in Jul 2024

8/10 Good

Ranjith, Windsor Mill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet property with beautiful surroundings and a great view of the beach. Very clean also. However, the age of the property shows.
Stayed 1 night in Jul 2024

8/10 Good

S K

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This hotels needs up gradation as the property is getting old. Lifts r smelly. Bathroom tiles r stained.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with exceptional staff
A beautiful hotel with stunning views but what makes this hotel so exceptional is the staff. They are extremely attentive and friendly and go out of their way to ensure your stay is perfect. It was my birthday and I had my room decorated for me and two cakes delivered! I’m also pregnant and Sam, a waiter, ensured there was decaf coffee available for me. Gayan, our room attendant was brilliant and also made the best towel animals! Food was good, rooms are spacious, beds are comfy and swimming is big! Only thing id say, is that the gym could do with some aircon! Brilliant stay!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice family stay
Very good service, attention and service minded personell. They offered us late checkout so we could continue enjoying the pool and have a nice lunsj. Only think to point on is the sound proofing around the doors could be better.
Stayed 1 night in Jun 2024

10/10 Excellent

Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

2/10 Terrible

Ahmed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Stayed 2 nights in Apr 2024

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Stayed 5 nights in Apr 2024

10/10 Excellent

KK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRUE AND INSPIRING TEAM CAPTAIN FMB MANAGER
It was Amazing in Taj Bentota I have not seen a executive person like Bentota FMB Manager In the morning breakfast there was big rush and surprisingly I saw him laying and cleaning the table. This Is quality of real CAPTAIN of the team 👍👍👍👍❤️❤️❤️ Truely inspiring his juniors. May request the Name of FMB manager for my diary
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All’s well that ends well !
After our initial disappointment at being assigned one of the old rooms ( Level 1) which was tired, damp and musty with a rusty bath/ shower …we let management know we were not impressed and to please find an alternative. What a difference! Exactly same category and rate but moved to a New spacious room, modern bathroom and different experience which had great and positive impact on our stay .
Stayed 4 nights in Mar 2024

8/10 Good

Simon

Travelled with partner
Liked: Staff & service, amenities
Good hotel, pricey wine
Stayed 7 nights in Mar 2024

8/10 Good

Suman

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Kamani, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Stayed 1 night in Sep 2022

6/10 Okay

Taniya

Stayed 1 night in Aug 2022

10/10 Excellent

Matt

Stayed 8 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
Stayed 3 nights in Feb 2022

10/10 Excellent

NIKET

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,
Stayed 3 nights in Jan 2022

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness
Disappointed
Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star
Stayed 1 night in Jan 2022