Balnain Vacation Packages

No heating radiator not working so was freezing all night

We (4 adults and 2 children) stayed in the hotel for 3 nights and reserved 2 rooms. Both rooms had black mold in the shower and a spider web in the corner of the rooms and a ceiling. The hotel had no hot water the first day and when we addressed the issue, we were told the plumber will fix it. We left for the whole day and when we came back there was still no hot water, and the water pressure in the shower was terrible. We could not even take a shower that day. The internet that the hotel provided is terrible and we had no internet for 3 days, and we did notify the front desk staff. One of the rooms was only cleaned once during our stay, while the other one was cleaned every day. The second time the room was cleaned the housekeeper did not leave any soaps for us that they did leave before in a small bottles. The staff of the hotel was nice and friendly. The breakfast was simple but good and £15 upon check in and £20 if you did not get it upon checking in. And you would need to order hot food from the menu and wait until the staff brings it over, as it was not set up all you can eat buffet. Overall it was a nice hotel, clean and staff was very nice. I arrived 5 minutes before breakfast ended and the staff was accommodating by providing take out plates for guests that stayed up in the room.

Overlooking the stunning East Beach - what a view!! Warm, comfortable room, very comfy bed. Friendly, helpful staff. I didnt eat here but the restaurant and menu looks very nice too.

Seems like they are short on staff. Staff that were there were friendly. Breakfast was good. Room had all basic needs but no bedside lights.

Room was nice and clean, staff were very friendly and helpful.