Atkinson Vacation Packages

The hotel was very nice, the room was clean, the beds comfortable, but the hotel is not located where you can walk to town or the beach. I had thought it would be near the beach area, but it's on the other side of the road. The staff was kind, food was not very quick but was good.

Everything was as advertised. Great service, clean, and everything you would need in the room. Bread and breakfast basket very good. Hosts went above and beyond to make our stay great. We would recommend and would return to Citrus Creek.

Given the ratings/reviews & my experience with similar caliber properties around the world, I was disappointed in certain things. The security guard at the front gate of the property was extremely rude. Didn't welcome us but asked what we were doing there. Our driver was very taken back by his behavior & said he's never seen anyone so rude at this establishment. Two days prior to arrival, I was sent an email form w/ one of the questions asking when we'd be arriving. I selected the noon-2pm option & we arrived at 12:30pm. We were told that we were going to have to wait until 3pm to be taken to our villa. Check in had been advertised as 3pm, so I'm not exactly sure why they even provided a noon-2pm option on the form - it was misleading & set wrong expectations. They took our luggage to the villa & told us we could utilize the pool or beach while we waited. Well, our bathing suits were in our luggage so they had to fetch our luggage so we could change into our bathing suits. 3pm rolls around and no word. We ask at the pool bar & someone comes to us at 3:15pm to let us know we would be picked up in about 15min. Having to wait until AFTER the advertised check in time when we had been waiting 3hrs was extremely irritating. Another disappointment was the lack of bathroom toiletries that would be default at other places of this cost. Blackout blinds on 3 walls of windows but not the 4th in the bedroom. The view, privacy, activities, & hostess were great.

The staff at the hotel were very friendly, polite and helpful during my stay at the hotel, the property was well maintained. The food service was great .

This property is a tranquil retreat in the middle of a forest and adjacent next to a beautiful river that we all loved swimming in! The owners had many great suggestions of things to see and fo nearby, great places to eat, and places to go for this being our second trip to Portsmouth so we had too much to do and lived it all! Our only regret was that we didn’t have more nights here!