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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 spa tubs and a 24-hour business center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Reception
Lobby
Lounge
Indoor pool

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Hot tub
  • Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

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The price is CA $157
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includes taxes & fees
Jan 1 - Jan 2, 2025
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About the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Burntshirt Vineyards - 5 min drive - 4.1 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Elijah Mountain Gem Mine - 10 min drive - 9.1 km
  • Moonshine Mountain Snow Tubing Park - 23 min drive - 15.6 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 spa tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • A TV in the lobby, 3 meeting rooms, and a 24-hour front desk
  • A vending machine, concierge services, and smoke-free premises
  • Guest reviews say good things about the pool
Room features
All 100 rooms include comforts such as air conditioning. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on Jan 5, 2025 start from CA $73.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-out is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6
Rating 10 - Excellent. 247 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 171 out of 1002 reviews" "
Rating 2 - Terrible. 165 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Omar

Stayed 1 night in Nov 2024

8/10 Good

Jean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 4 nights in Nov 2024

6/10 Okay

mark

Business traveller
Disliked: Amenities
Sink plugged with hair , notified staff, no response. Heat did not work, 30-40 degrees outside. Hot water in shower took 12 minutes to get hot. WiFi was erratic at best. Never could get TV on.
Stayed 4 nights in Dec 2024

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
You get what you pay for. It was not expensive and thus the quality was lacking. Bed was uncomfortable. They never brought the extra blanket we asked for and the hair dryer didn’t work. Lots of loud machines, not just the a/c in the room. Certainly wouldn’t go again, they were going through changes and some hard times so maybe they’ll turn it around
Stayed 1 night in Dec 2024

10/10 Excellent

Dominique

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 2 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Heather, Pembroke

Business traveller, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Not a good experience! At check in I had to go through an ordeal because the clerk couldn't find my reservation & it went down hill from there. 1 st room we were assigned had someone in it & the clerk thought we would be ok with them just leaving the room. I told him when I we back to the desk it was ok, just please give me another room. Then he refused to give us another room, then he finally assigned us another room that had a used bar of soap & wash cloth & someone had used the toilet & not flushed it. TV didn't work either. We didn't complain we just slept on top of the bedding & left immediately in the morning.
Stayed 1 night in Dec 2024

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
It sucks
Stayed 1 night in Nov 2024

2/10 Terrible

Stephen

Stayed 1 night in Nov 2024

6/10 Okay

Jean

Liked: Staff & service
I wish it was a bit cleaner.
Stayed 7 nights in Nov 2024

2/10 Terrible

Janille, Newark

Stayed 4 nights in Nov 2024

8/10 Good

Rocky

Liked: Cleanliness
Nice stay
Stayed 1 night in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
Stayed 4 nights in Nov 2024

6/10 Okay

The

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was friendly but we had an issue with getting our room that we had booked online. They said it was because we had booked thru a third party that they could not meet our needs. Also our room had trash in it, the floor had not been vacuumed, a full beer can was left and it looked like the bare minimum was done. The kids like the pool. Our room stayed nice and cool and we did sleep well.
Stayed 2 nights in Nov 2024

2/10 Terrible

Camielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Bradley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Darla

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Enjoyed the stay. Property is just older & could use some updating. We stayed here for the pool & slide. The kids loved it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

8/10 Good

miriam

Liked: Cleanliness
When people were at the desk they were helpful and friendly. They just were away from the desk a lot. I swam in the pool at night and it was very poorly lighted.
Stayed 1 night in Oct 2024

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has really gone down bad!! I hate it because my kids love the pool and we stay here every year but we want next year if it doesn’t do some major improvements so sad
Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good liked the pool area and patio area
Stayed 2 nights in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you
This was the second worst hotel that we have ever stayed at. We had to use a real key for the room and we were told it would cost $1,000 if we lost it. We get in the room amd the carpet is coming up, the bed and couch sheets were filthy so we had to have them changed and the shower had almost 0 pressure and had no hot water. The pool was a cool idea with the water slide but it was so murcy that you couldn't see to the bottom. I would highly advise against staying here.
Stayed 1 night in Sep 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had to run the hot water for about 5 minutes to get hot water Requested a wake up call. Didn't get it Hot tub out of service Restaurant and bar closed and out of service
Stayed 2 nights in Sep 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.
Stayed 2 nights in Sep 2024