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Cascades Mountain Resort, Ascend Hotel Collection

3.5 star property
Family-friendly hotel with 3 spa tubs and a 24-hour business center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cascades Mountain Resort, Ascend Hotel Collection

Interior detail
Waterslide
Fireplace
Reception
Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Room service
    Room service
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Suite, Multiple Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
Flat-screen TV
Hair dryer
Private bathroom
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cribs/infant beds, rollaway beds

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

Similar properties

Property grounds
Kanuga Inn & Lodging
Breakfast included
Pet-friendly
Parking included
Free WiFi
8.8 out of 10, Excellent, (136)
The price is CA $162
CA $181 total
includes taxes & fees
Dec 2 - Dec 3
Kanuga Inn & Lodging
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About the area

Map
201 Sugarloaf Road, Hendersonville, NC, 28792

What's nearby

  • Blue Ridge Mall - 3 min drive - 2.4 km
  • Pardee Hospital - 6 min drive - 5.4 km
  • Saint Paul Mountain Vineyards - 6 min drive - 5.0 km
  • Jump Off Rock - 18 min drive - 12.8 km
  • Moonshine Mountain Snow Tubing Park - 23 min drive - 15.6 km

Getting around

  • Asheville Regional Airport (AVL) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬16 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Taco Bell - ‬3 min drive
  • ‪Cookout - ‬18 min walk
  • ‪Binion's Roadhouse - ‬3 min drive

About this property

Cascades Mountain Resort, Ascend Hotel Collection

Family-friendly hotel near Blue Ridge Mall
Located close to Saint Paul Mountain Vineyards, Cascades Mountain Resort, Ascend Hotel Collection provides a poolside bar, a terrace, and a coffee shop/cafe. For some rest and relaxation, visit the 3 spa tubs. The on-site American cuisine restaurant, Old Orchard Tavern, serves dinner. Free WiFi in public areas is available to all guests, along with a garden and a fireplace in the lobby.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self parking
  • A vending machine, smoke-free premises, and a TV in the lobby
  • Concierge services, 3 meeting rooms, and a 24-hour front desk
  • Guest reviews say good things about the pool
Room features
All 100 rooms include comforts such as air conditioning. Guest reviews speak well of the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Old Orchard Tavern

Things to do

  • 3 spa tubs
  • Children's pool
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Proposal/romance packages

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (2,100 square feet of space)

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar in shower
  • Handrails in stairways
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1960
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Wednesday, Thursday, Friday, and Saturday:
  • Fitness facility
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

Does Cascades Mountain Resort, Ascend Hotel Collection have a pool?

Yes, this property has an indoor pool and a children's pool.

How much does it cost to stay at Cascades Mountain Resort, Ascend Hotel Collection?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Cascades Mountain Resort, Ascend Hotel Collection on Dec 8, 2024 start from CA $78.22, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cascades Mountain Resort, Ascend Hotel Collection pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Cascades Mountain Resort, Ascend Hotel Collection?

Self parking is free at this property.

What time is check-in at Cascades Mountain Resort, Ascend Hotel Collection?

Check-in start time: 4 PM; Check-in end time: 4:00 AM. Late check-in is available during limited hours.

What time is check-out at Cascades Mountain Resort, Ascend Hotel Collection?

Check-out is at 11 AM.

Where is Cascades Mountain Resort, Ascend Hotel Collection located?

This family-friendly Hendersonville hotel is located near the airport, within 3 mi (5 km) of Blue Ridge Mall and Saint Paul Mountain Vineyards. Elijah Mountain Gem Mine and Jump Off Rock are also within 9 mi (15 km).

Cascades Mountain Resort, Ascend Hotel Collection Reviews

Reviews

6.6
Rating 10 - Excellent. 246 out of 1002 reviews" "
Rating 8 - Good. 227 out of 1002 reviews" "
Rating 6 - Okay. 199 out of 1002 reviews" "
Rating 4 - Poor. 169 out of 1002 reviews" "
Rating 2 - Terrible. 161 out of 1002 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Janille, Newark

Stayed 4 nights in Nov 2024

8/10 Good

Rocky

Liked: Cleanliness
Nice stay
Stayed 1 night in Nov 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst place ever!!! Did not look like the pictures and we didn't even stay because it was so nasty for us and our little children. Expedia should not even be suggesting this property!!! We left, lost our money, and stayed at a different Hotel.
Stayed 1 night in Nov 2024

2/10 Terrible

Darwin

Disliked: Cleanliness, staff & service, property conditions & facilities
Antique old nasty ceilings fallibg in, walls cracked falling. Have to get key reset after 1 use all the time. Pics show place to be nice but definitely not
Stayed 4 nights in Nov 2024

6/10 Okay

The

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The staff was friendly but we had an issue with getting our room that we had booked online. They said it was because we had booked thru a third party that they could not meet our needs. Also our room had trash in it, the floor had not been vacuumed, a full beer can was left and it looked like the bare minimum was done. The kids like the pool. Our room stayed nice and cool and we did sleep well.
Stayed 2 nights in Nov 2024

2/10 Terrible

Camielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Bradley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Darla

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Enjoyed the stay. Property is just older & could use some updating. We stayed here for the pool & slide. The kids loved it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Stayed 2 nights in Aug 2024

8/10 Good

miriam

Liked: Cleanliness
When people were at the desk they were helpful and friendly. They just were away from the desk a lot. I swam in the pool at night and it was very poorly lighted.
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good liked the pool area and patio area
Stayed 2 nights in Sep 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Had to run the hot water for about 5 minutes to get hot water Requested a wake up call. Didn't get it Hot tub out of service Restaurant and bar closed and out of service
Stayed 2 nights in Sep 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Wished the gym, bar, and hot tub was in working order. Very friendly staff.
Stayed 2 nights in Sep 2024

6/10 Okay

Melody

Travelled with family
Disliked: Amenities
Kids luv the pool
Stayed 1 night in Jun 2024

4/10 Poor

Paula

The outside needs a landscape and the hot tubs didn’t work and didn’t work last year.I was not satisfied this time staying here
Stayed 2 nights in Aug 2024

4/10 Poor

GRACE

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This property did not share that it was closing or being sold. There was no Wi-Fi nor any of the amenities shown except for the pool. This was an old hotel that ended up having a newer façade built around it, and so in the hallway, all the exhaust fans from the air in the room blew to the hallways making it extremely hot.
Stayed 1 night in Sep 2024

2/10 Terrible

Lydia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is the worst. The blankets were stained, mice got into our food, there was no WiFi, breakfast, or new towels. The hallways were hot, humid, and loud with the sound of the AC units. The inside lock was broken off, and the key cards had to keep being rekeyed. There was no working vending machine, and no other concessions. The pool was ok and the front desk personnel were nice. Other than that, do not stay here!
Stayed 3 nights in Aug 2024

2/10 Terrible

Steffanie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was ok with knowing it had zero amenities other than a pool, but there was also no pool towels. My room key wouldnt work, after 3 times. The only upside was the afternoon shift lady was friendly. Everything and everyone else i delt with was an all around terrible experience
Stayed 1 night in Aug 2024

4/10 Poor

alan

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
no bar no breakfast no hot tubs ac really loud
Stayed 1 night in Aug 2024

2/10 Terrible

Miranda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
Our stay was terrible No breakfast, the WiFi was down, the hot tubs didn’t work, the beds were very uncomfortable, the lamps in the rooms half worked, the pool was ice cold due to they’re systems being down the whole time we were staying.. I’m not sure if it’s under new management, but it doesn’t seem to look like they’re taking care of it.
Stayed 6 nights in Aug 2024

2/10 Terrible

Darius

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing here was worth the stay to even think to charge 100 a night is ridiculous nothing was running but the pool yet they post on they page like its a good place to stay more like a hole in a wall, ended up staying at a different place down the road
Stayed 2 nights in Aug 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Fred

Travelled with family
Disliked: Amenities, property conditions & facilities
If your looking for economical accommodations, this is for you. If you sre looking for a good indoor pool, this is for you. Otherwise, you'll ptobsbly be disappointed.
Stayed 2 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Buyer beware!
Check in gal was rude. Young blonde with crazy long fake eyelashes and heavy make up. Didn’t greet us, when I was checking in and asked about a crib that was to be included with our stay she told me just to go buy one at Walmart. I found another employee by the pool who was helpful and messaged the manager and placed a playpen outside our door later that day. This hotel is not what it seems to be online. The only thing functioning was the pool. You still had to go to the front desk to request towels for the pool. No breakfast/restaurant, no bar, no fitness room, no hot tubs working, WiFi not even working!! The halls were as hot as a sauna. There is no elevator and they acted like it was a problem to put us on the first floor even though they saw we had a baby in a stroller and a toddler and lots of luggage that we had to carry up a flight of stairs. And there was literally 2 cars in the parking lot when we checked in so it wasn’t like they were full. So if all you care about is a pool and water slide, it’s a great place, but it’s not the “resort” it claims to be and it’s not convenient for families. The room itself had a table but not one single chair. So there was nowhere to dine on property or even in your room with your take out. The manager is obviously not doing a good job at keeping things in working order and expecting good customer service out of their desk agents.
Stayed 1 night in Aug 2024

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024