Adventure Park Etna Tours and Activities

Airone is a beautifully designed hotel in a great location. The staff (especially Valeria and the young woman with the blue eyes and curly blond hair at reception) were wonderful, patient and helpful. Also the ladies who were making the food were very sweet. All the staff were very nice. My room was a bit dusty when I arrived. Dust on the bedside tables and on the fridge. It wasn't as clean as I would have liked. Some area carpet rugs would be nice to absorb the echoes of the people in the hall. Without the rugs the whole place is quite noisy because of the echoing sounds. The First night I slept very well but the second night a family moved into the room beside me and the kids were very loud until about 12:30pm at night. I wish that families would have their own area in the hotel. I woke up to very loud banging sounds. The room attendant was throwing blankets from a large rolling basket onto the floor in front of a storage closet. I opened my door to express my dismay at the noise. She didn't understand and continued with the noise. I think it would be helpful for the staff to be trained about how to be quiet around the hotel while cleaning. Ei. gently setting down items, not slamming doors when cleaning, not speaking loudly in the halls in the morning when people are sleeping. Less plastic in the rooms. The paper cups are wrapped in plastic. Have pitchers of spring water in the room rather than plastic bottles. Use liquid soap dispenser instead of bars of soap.

The property itself is faultless. The staff were amiable and went out of their way to make your stay as pleasant as possible. Our only criticism would be the area surrounding the property. It was extremely dirty and unkempt but we appreciate that this is out of their control. Transport is limited in the area as the property is located a long way from the centre.

A beautiful property in a stunning picturesque setting. Full of character & charm, great breakfast & dinner available. Bathroom could do with updating and rooms feel very dark. Biggest drawback was our room which we booked for a family of 4 and were given a room right in the centre of the courtyard by the restaurant and the children’s bedroom was adjacent to the noisy kitchen. Needless to say it was very disturbing and loud and the hotel were not able to help or move us, which was a real shame and put a downer on our stay.