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Holiday Inn St. Petersburg West, an IHG Hotel – Avis

3.5 out of 5
Holiday Inn St. Petersburg West, an IHG Hotel
1200 34th Street North, St. Petersburg, FL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 457 avis sur 1001." "
Note de 8 – Bien, d’après 284 avis sur 1001." "
Note de 6 – Acceptable, d’après 111 avis sur 1001." "
Note de 4 – Médiocre, d’après 77 avis sur 1001." "
Note de 2 – Terrible, d’après 72 avis sur 1001." "

8,2/10

Propreté

8,6/10

Service et personnel

7,8/10

Commodités

8,2/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 – Excellent

Eric

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
5/5
Séjour de 4 nuits en mars 2023

8/10 – Bien

Maged, Port Orange

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
clean and quiet , polite helpful stuff only complain was the fridge was too loud so I turned it off to be able to sleep
Séjour de 1 nuit en mai 2024
Hotel Managment a répondu le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Excellent

lillian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came in and ask for check in early but the whole internet was down so we just waited in lobby and the lady that was at the breakfast area was fantastic and had awesome customer service. The front desk was also amazing.
Séjour de 1 nuit en mai 2024
Hotel Managment a répondu le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

6/10 – Acceptable

Cindy, Harrison Township

There was a leak in the bathroom ceiling near the fan that dropped a lot of water onto the counter. We called the front desk, but the guy who came to look at it couldn’t fix it and they didn’t offer to change rooms. The window shade didn’t go all the way down, which allowed the light from the outside pool area to shine in all night long. No free breakfast, just overpriced food you could order. I expected more from a Holiday Inn, especially for the price of $175 for one night. Very disappointing
Séjour de 1 nuit en mai 2024
Hotel Managment a répondu le 23 mai 2024
I am sorry you did not enjoy your stay. I shared your feedback with the team to ensure that does not happen again. I hope you have a wonderful rest of the week.

8/10 – Bien

YERALI COLON

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
En general bien.
Séjour de 3 nuits en mai 2024
Hotel Managment a répondu le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Excellent

Lenis

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I would definitely stay here again. It’s clean and modern, you walk into lobby and you can smell the cleanliness. Loved it!
Séjour de 1 nuit en mai 2024
Hotel Management a répondu le 7 mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 – Excellent

Eleanor

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed every bit of it. No flaws. Would stay again
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 30 avr. 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

2/10 – Terrible

J.

Voyage en groupe
Points forts : Service et personnel
Points faibles : Commodités
Everything was ok except finding a roach crawling on bathroom floor then one crawling across your pillow. So wasnt my best stay for sure.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 30 avr. 2024
I am sorry you did not have a favorable experience with us. I shared your feedback with the management team. I hope you have a wonderful rest of the week.

8/10 – Bien

LaMonda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was a great location. I wouldn't mine staying here again.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 30 avr. 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

10/10 – Excellent

angela

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room rather small but good for one or two nights - fortunately we only needed one night as a pit stop after a long flight. Bed and pillows fabulous. Slept really well even though jet lagged. Only saw checkin staff who were great.
Séjour de 1 nuit en avril 2024
Hotel Management a répondu le 30 avr. 2024
Thank you for the kind words and rating. We look forward to seeing you again in the near future. I hope you have a wonderful rest of the week.

8/10 – Bien

Alija

Voyage en famille avec de jeunes enfants
Points forts : Commodités, état et installations de l’hébergement
The hotel was fine but it’s located on a busy strip mall like road. Pool was nice for the kids. No frills but good enough especially for the price
Séjour de 4 nuits en avril 2024
Shay a répondu le 26 avr. 2024
We appreciate your feedback!

10/10 – Excellent

Sheri Lynn

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were amazing! From the bar area to check in, we couldn’t have been happier with our stay!
Séjour de 2 nuits en avril 2024
Shay a répondu le 22 avr. 2024
Hello Sheri LynnWe’re thrilled that the service, accommodations, and restaurant were all up to par, we strive to provide a positive guest experience in every area. We can’t wait to have you back! -Shay

8/10 – Bien

Juan

Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 23 mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 – Bien

Becky

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We went there to attend the Tampa Bay Rays game. It would be nice if your hotel had a shuttle to take me and my husband to the ball park. I had to end up paying $30.00 dollars for parking because it was just too far for me and my husband to walk. We are in our 70’s.
Séjour de 1 nuit en avril 2024
Shay a répondu le 17 avr. 2024
Hi Becky,Thank you for taking the time to write an honest review! It’s reviews like this that keep us pushing forward to become better at what we do.Thank you once more for the feedback. I hope we’ll be seeing you again!Regards,Shay

10/10 – Excellent

Kathleen, Concord

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My daughter and I stayed at the Holiday Inn for 2 nights when we went to visit Stetson Law school. The hotel was just 10 minutes from law school. The staff was friendly, hotel and lobby were very clean as was our room. Beds were comfortable. Furnishings were fine. Room was quite spacious with mini fridge and microwave. We did not use the bar/ breakfast area nor any of the amenities. Hotel met our needs and was a good price compared to other hotels in the area. We took Uber to downtown St Pete's for dinner and drinks one night and the next night we got Uber to downtown Gulfport. It was a 10-15 minute drive and $12-15 each way. Loved both areas. Lots of fun. When I visit my daughter at Stetson, I'd stay here again. It's conveniently centrally located to downtown St. Pete, St Pete's beach and Gulfport.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 – Excellent

Nancy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

4/10 – Médiocre

Chelsea

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 4 nuits en mars 2024
Hotel Management a répondu le 9 avr. 2024
I am sorry you didn't have a favorable experience with us. I will share your feedback with the team. I hope you have a wonderful rest of the week.

6/10 – Acceptable

Lisa

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 – Excellent

jerry

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 – Excellent

Trudy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool was nice and warm. Rooms were clean. Not to far from local beaches.
Séjour de 4 nuits en mars 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 – Excellent

Ryan

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 9 avr. 2024
Thank you so much for the kind rating regarding your stay. We look forward to seeing you again. I hope you have a wonderful rest of the week.

10/10 – Excellent

Tammy

Very friendly and helpful- room is clean and perfect for needs
Séjour de 1 nuit en mars 2024
Guest Experience a répondu le 19 mars 2024
Thank you for your kind review. Best Wishes...

6/10 – Acceptable

Laura

Voyage en famille
Points forts : Propreté
Although the hotel had a pool, towels were not available. Shortage of room towels. Breakfast staff limited and took a long time to cook meal, negatively affecting ability to sightsee. The surrounding area is depressed, and did not feel safe walking around outside of hotel. Cost was high for such a property. Asked front desk for recommendations for lunch and only supplied one place.
Séjour de 3 nuits en février 2024
Hotel Management a répondu le 5 mars 2024
Thank you for your online review we truly do appreciate it. I am sorry we didn't have towels that is not a norm so not sure what happened but shared your feedback with team. Have a wonderful rest of the week.

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
In town one night for the Skyway 10k run. Asked for a quiet room and got one. Did not use any of the facilities. No complaints about my stay. Quick 8 min drive to race start at Tropicana Stadium. A lot cheaper than what the downtown hotels were charging.
Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 5 mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 – Excellent

julie

Séjour de 1 nuit en mars 2024
Hotel Management a répondu le 25 mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 – Excellent

Michael, Salem

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
easily accessible to the St Pete and Gulfport areas. very attentive staff and clean. food and beverage/bar area a plus
Séjour de 1 nuit en février 2024
Allan a répondu le 3 mars 2024
Thank you for your kind review. Best Wishes...

10/10 – Excellent

WILLIAM

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Allan a répondu le 3 mars 2024
Thank you for your kind review. Best Wishes...

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Guest Experience a répondu le 24 févr. 2024
Thank you for you kind rating. Best Wishes...

10/10 – Excellent

Justine

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Last-Minute booking did not disappoint
This was a last-minute booking since we had to cancel our AirBnB due to poor conditions. The front desk was quick and efficient. The room was comfortable, clean, and quiet. The front desk was super-friendly in the morning, and willing to hold our luggage while we visited our daughter at Eckerd College. We will definitely stay here again!
Séjour de 1 nuit en février 2024
Guest Experience a répondu le 18 févr. 2024
We are pleased we could assist you in a difficult situation. Thank you for your comments. Best Wishes...

8/10 – Bien

June, Angola

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Guest Experience a répondu le 18 févr. 2024
Thank you for your review.

10/10 – Excellent

Harrison

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Guest Experience a répondu le 11 févr. 2024
Thank you for your kind comments. Best Wishes..

2/10 – Terrible

Tarek

They didn’t honor my reservation and when I called you guys, your rep was rude and unhelpful
Séjour de 2 nuits en février 2024
Guest Experience a répondu le 11 févr. 2024
Often times when a reservation is cancelled we were unable to verify the guest details or credit payment in advance. We apologize for the inconvenience.

2/10 – Terrible

Voyageur vérifié

They canceled my reservation
Hotel moved my reservation that I made months in advance and did not tell me. Then refused to would not give me a refund at first. It ruined my trip and I had to find another place to stay at the last minute
Séjour de 3 nuits en janvier 2024
Guest Experience a répondu le 11 févr. 2024
We apologize for the inconvenience. We hope the remainder of your time was satisfactory.

10/10 – Excellent

Glenn

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024
Hotel Management a répondu le 8 févr. 2024
Thank you for rating the hotel we truly do appreciate it and look forward to seeing you in the near future.

2/10 – Terrible

Stephanie

Séjour de 1 nuit en janvier 2024
Allan a répondu le 27 janv. 2024
We apologize if we failed to meet your expectations during you recent stay with us. We thank you for your comments. Best wishes...

10/10 – Excellent

Kirit, Floral Park

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Enjoyed staying.
Séjour de 1 nuit en janvier 2024
Allan a répondu le 27 janv. 2024
Thank you for your kind review. We hope you come see us again. Best Wishes...

6/10 – Acceptable

Stephen

Points forts : Propreté, service et personnel
Guest Services a répondu le 22 janv. 2024
Thak you for your review. Best Wishes...

8/10 – Bien

Clifford, Beverly Hills

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice
Séjour de 1 nuit en janvier 2024
Guest Services a répondu le 22 janv. 2024
Thank you for your kind review. Best Wishes...

10/10 – Excellent

Melissa

Séjour de 1 nuit en janvier 2024
Allan a répondu le 21 janv. 2024
Thank you for your kind review. Best Wishes...

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Guest Services a répondu le 20 janv. 2024
Thank you for your kind review. Best Wishes...

4/10 – Médiocre

Sarah

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Poor housekeeping
We only had one towel in the bathroom, no washclothes, the soap dispenser was broken, and the phone to call down to the front desk did not work. They also claimed to have dinner and breakfast which we did not see. Granted this was just a couples night but I would not stay again.
Séjour de 1 nuit en janvier 2024
Shay a répondu le 17 janv. 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly.

4/10 – Médiocre

Anitra

Voyage en famille
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The housekeeping started banging on doors and yelling 3 hours prior to checkout time. Breakfast was cleaned up 20 minutes prior to confirmed end time. The inconvenience completely derailed my family’s day. We were told Breakfast was served until 10am, and I confirmed that time. We came downstairs at 9:40 and it was cleaned up and they refused to serve us.
Allan a répondu le 17 janv. 2024
We apologize for your stay being less than you expected. We will take your comments to our staff for training purposes. Best Wishes...

10/10 – Excellent

Sonya

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
allan a répondu le 17 janv. 2024
Thank you for your review and best wishes..

2/10 – Terrible

Wanjiang

Voyage en groupe
Points forts : Commodités
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
1.The staff was racism. 2. We booked two rooms, and we found a baby cockroach on the bed at 9 pm and 3 pm. My friends asked to change to another room. The front desk staff gave us hard times and wanted to charge fee as a third room. In the morning, when we were checking out, they wanted to charge fee. After we told everything to the morning staff, a white man, he was like a leader giving pressure to the lady (who was the night staff) in order to let go the incidence. 3. They even did not have business card, and said they are a new property. No professional. 4. You need to pay for breakfast. No breakfast included.
Allan a répondu le 17 janv. 2024
We apologize for any misunderstanding and the condition of your room. We will take your comments to heart and address these kinds of issues in our ongoing effort to improve our service. Best wishes and safe travels.

8/10 – Bien

Wanjiang

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
it was closed to the universal studio. smal double room
Allan a répondu le 17 janv. 2024
Thank you for taking the time to respond.

8/10 – Bien

Deborah

Séjour de 1 nuit en janvier 2024
Allan a répondu le 17 janv. 2024
Thank you for your kind review and best wishes...

2/10 – Terrible

Alex

Voyage en groupe, Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Staff was super kind and attentive, no problems there at all. However my room must not have had clean ventilation because it caused me to be stuffy and sneezing constantly throughout my stay. However when I would leave the hotel room, no sneezing occurred. But after being in that environment for multiple days I am now extremely congested. I had a 6am flight and could not sleep until 2am because my nose was so stuffed up. This alone made this the worst hotel stay I’ve ever experienced.
Séjour de 5 nuits en janvier 2024
Allan a répondu le 17 janv. 2024
We apologize for your experience. We do appreciate your kind words about the staff. Best Wishes...

2/10 – Terrible

McKenzie

Séjour de 2 nuits en décembre 2023
Allan a répondu le 17 janv. 2024
We our sorry you felt your experience was not to you standards. Thank you and best wishes...

10/10 – Excellent

ronnie

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en décembre 2023
Guest Services a répondu le 20 janv. 2024
Thank you for your kind review. Best Wishes...

10/10 – Excellent

Keith

Séjour de 1 nuit en janvier 2024
Shay a répondu le 25 janv. 2024
WE APPRECIATE YOUR FEEDBACK!