Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers

Reviews of Pan Pacific Vancouver

4.5 out of 5
Pan Pacific Vancouver
999 Canada Pl, Vancouver, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2139 out of 3260 reviews" "
Rating 8 - Good. 649 out of 3260 reviews" "
Rating 6 - Okay. 257 out of 3260 reviews" "
Rating 4 - Poor. 135 out of 3260 reviews" "
Rating 2 - Terrible. 80 out of 3260 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Baojian, Victoria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Bad design or construction of faucets. Too back from sink and tub faucet hot and cold reversed. Can image happens on this lever of hotel.
Stayed 1 night in May 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Views are spectacular! After a very long day of traveling, we were greeted with stellar service from staff. The room was very very clean. The bed was so comfortable with premium bedding. We stayed the night before our cruise.
Stayed 1 night in May 2024

2/10 Terrible

shirin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel but very large rendering it a bit soulless
Stayed 1 night in May 2024

8/10 Good

Jennifer

Liked: Amenities, property conditions & facilities
Spa bath not working.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Close to cruise ship dock
Stayed 1 night in May 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very professional
Stayed 1 night in May 2024

10/10 Excellent

Travis, Madisonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service from hotel to cruise ship
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Travis,Thank you for your perfect rating!We are delighted to hear that you were satisfied with the service from our hotel to the cruise ship. Ensuring a smooth and convenient experience for our guests is always our goal, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another seamless stay in the future!Warm regards,

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and informative when it came time to leave for our cruise that the hotel had a service to take you checked baggage right to the cruise terminal for you. The restaurant’s where on the property where excellent as well
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Jeffery,Thank you for sharing your positive experience with us! We are delighted to hear that you found our staff friendly and informative, especially regarding our convenient service to transport checked baggage to the cruise terminal. We are also thrilled that you enjoyed dining at our on-site restaurants. Providing excellent service and amenities is always our goal, and we're glad we could enhance your stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable visit in the future!Warm regards,

4/10 Poor

Brad

We checked in and the minibar was not stocked. The tub water stopper was not working so we had to wait for a service person to fix it and the auxiliary on the stereo was not working either. Staff is great and so are the views but not blown away for a $600 plus night for a room
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Brad,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues you encountered with the minibar, tub water stopper, and stereo auxiliary. Please know that we take your comments seriously, and we will address these issues with our team to ensure they are rectified promptly.We are glad to hear that you found our staff great and enjoyed the views. However, we regret that your overall experience did not meet your expectations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,

10/10 Excellent

Terry

Liked: Cleanliness, amenities
Awesome
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Terry,Thank you for your fantastic rating!We are thrilled to hear that you had an awesome experience during your stay with us. Your satisfaction is our top priority, and we're grateful for your kind words. We look forward to hosting you again soon for another wonderful stay!Warm regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and easy for our cruise
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear John,Thank you for taking the time to leave us a positive review!We are delighted to hear that your experience with us was great and that our hotel provided convenience for your cruise. Ensuring a seamless and enjoyable experience for our guests is always our priority. We appreciate your kind words and hope to have the pleasure of welcoming you back on your next visit to the area!Warm regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Dave,Thank you for your perfect rating!We are thrilled to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and hope to have the pleasure of welcoming you back again soon for another fantastic stay!Warm regards,

4/10 Poor

Tonia, Bellevue

Travelled with partner
Liked: Staff & service
The AC did not work, the bed was hard, the hotel was old, but the view was Amazing. Not worth over $500 a night but the view was great. The room was hot so we had to open the window and because we had to do that it was so loud. With cruise ships and planes coming and going it was a rough nighg
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Tonia,Thank you for sharing your feedback with us. We are sorry to hear about the issues you encountered during your stay, including the AC not working and the discomfort caused by the noise and temperature in your room. We apologize for any inconvenience this may have caused. Your comments are important to us, and we will address them with our team to ensure improvements are made.We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay easy to get around
Stayed 4 nights in Feb 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 15, 2024
Dear Jonathan,Thank you for taking the time to share your feedback! We are glad to hear that you had a great stay and found our location convenient for getting around. Your satisfaction is important to us, and we appreciate your support. We look forward to welcoming you back on your next visit!Warm regards,

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Thomas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on May 12, 2024
Felix,Thanks a million for the stellar rating! We're absolutely thrilled that you had a fantastic experience during your stay at the Pan Pacific Vancouver. Your satisfaction means the world to us, and we're delighted that you enjoyed your time with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We can't wait to welcome you back for another incredible visit!Warm regards,

10/10 Excellent

Rosemary, HIAWASSEE

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Rosemary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gertrude E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Don't usually sleep well in hotels but this was very quiet and slept so good. Staff is friendly and courteous.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Gertrude,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were leaving on a cruise and watched our ship come into view the morning of our embarkation. Beautiful views of Vancouver and the harbour
Stayed 2 nights in Apr 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Stuart,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Cicely, Lakewood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good location. Beautiful views. Pool deck is beautiful!
Stayed 2 nights in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Cicely,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Barry,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Pan Pacific. Staff were very friendly. Hotel restaurant was nice. Decor a bit outdated but the hotel is clean and has a nice feel to it. Very convenient for shopping and dining. Outside area in front of the hotel can get a bit chaotic with all the cruise ships but they keep it pretty well organized. Would stay again
Stayed 4 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 8, 2024
Dear Martha,Thank you for sharing your feedback! We are glad to hear that you enjoyed your stay at the Pan Pacific.It's wonderful to know that you found our staff to be friendly and our hotel restaurant to be nice. We appreciate your comments about the cleanliness and overall ambiance of the hotel, although we'll certainly take note of your observation about the decor.We're also pleased that you found our location convenient for shopping and dining. Regarding the outside area in front of the hotel, we understand that it can get busy with cruise ships, but we're glad to hear that you found it well organized.We appreciate your recommendation and look forward to welcoming you back for another stay in the future!Warm regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Anthony,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and convenient to cruise terminal.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Gary,Thanks a bunch for the stellar rating! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to provide top-notch service, and it's wonderful to hear that their efforts made your stay memorable. We're also glad to know that our location near the cruise terminal was convenient for you. If there's anything else we can do to make your next stay even better, just let us know. We can't wait to welcome you back for another great visit!Warm regards,

10/10 Excellent

Catherine, Richmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been a favourite of mine for many years. It never fails to impress! Check in was quick, friendly and efficient, as were the bellboys who handled our luggage. Location is perfect for pre-cruise!
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Good day Catherine,Thank you so much for your wonderful review! We're absolutely delighted to hear that the Pan Pacific Vancouver continues to be a favorite for you over the years. It's fantastic to know that you were impressed by our efficient check-in process and the friendly service provided by our bell staff. We're thrilled that our location was perfect for your pre-cruise needs. Your continued support means the world to us, and we can't wait to welcome you back for many more memorable stays in the future!Warm regards,

8/10 Good

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear Carly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel in Downtown Vancouver. I will be back for sure. It’s really good!
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Good day Garrett,Thank you so much for the fantastic review! We're thrilled to hear that you had such a wonderful experience during your stay at the Pan Pacific Vancouver. Your kind words truly mean a lot to us, and we can't wait to welcome you back for another fantastic stay in the future! If there's anything specific that made your visit memorable or if you have any feedback to share, please feel free to reach out. See you soon!Warm regards,

10/10 Excellent

Robin Stonelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the harbour views and walking area
Stayed 2 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 8, 2024
Dear Robin Stonelle,Thank you for your perfect rating and lovely feedback! We are delighted to hear that you loved the harbour views and walking area during your stay with us.Providing captivating views and convenient access to scenic walking areas is something we strive for, and we're thrilled that we could enhance your experience in this way.Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Thank you.Warm regards,

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily the best hotel in Vancouver!
Stayed 2 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 8, 2024
Dear Kris,Thank you for your perfect rating and wonderful feedback! Being considered the best hotel in Vancouver is an honor, and we're delighted that we could make your stay memorable.Your satisfaction is our top priority, and we truly appreciate your kind words. We look forward to the opportunity to welcome you back for another exceptional stay in the future!Thank you.Warm regards,

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience - close to surrounding amenities. Staff was great, with positive communication points.
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 8, 2024
Dear Greg,Thank you for your perfect rating and positive feedback! We are thrilled to hear that you had a great experience during your stay with us. It's wonderful to know that you found our hotel conveniently located near surrounding amenities and that you had positive interactions with our staff.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in Vancouver. Large, clean, modern suites. Ocean views from many rooms.
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Phronsie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at The Pan Pacific Vancouver. Clean rooms, excellent service, timely room service - food was hot and delicious. Easy to navigate within our area of the city to and from busy streets. Staff always courteous and helpful. Five stars!!
Stayed 4 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 7, 2024
Dear Phronsie,Thank you so much for your perfect rating and wonderful feedback! We are thrilled to hear that you really enjoyed your stay at The Pan Pacific Vancouver. Providing clean rooms, excellent service, and delicious room service meals is our priority, and we are delighted that we could meet your expectations in these areas. It is fantastic to hear that you found our location convenient and easy to navigate within the city. We strive to ensure that our guests have a seamless experience exploring all that Vancouver has to offer.We greatly appreciate your kind words about our staff's courtesy and helpfulness. Delivering exceptional service is at the heart of what we do, and we're so pleased that our team made your stay memorable.Thank you once again for your glowing review and five-star rating! We can't wait to have the pleasure of welcoming you back for another exceptional stay.Warm regards,

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and always a beautiful view!
Stayed 3 nights in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 7, 2024
Thank you for your perfect rating and kind words! We are thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and ensuring cleanliness are our top priorities, and we're delighted that our staff and facilities met your expectations. We're also glad that you enjoyed the beautiful views from our hotel.Your feedback means a lot to us, and we truly appreciate your recognition of our efforts. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Jennifer

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 10, 2024
Jennifer,Thank you for your five-star rating! We're delighted to see that you had a wonderful experience during your stay at the Pan Pacific Vancouver. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us. If there's anything specific that made your visit exceptional or if you have any feedback to share, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views and location.
Stayed 2 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 7, 2024
Dear Tyler,Thank you for your positive review! Providing our guests with breathtaking views and a convenient location is a priority, and we're delighted that we met your expectations in these aspects.Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous two night stay at the Pan Pacific Vancouver - the views and location are just unbeatable!
Stayed 2 nights in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 8, 2024
Dear Kate,Thank you for your perfect rating and wonderful feedback! It's fantastic to know that you enjoyed the unbeatable views and prime location of our hotel. Providing our guests with memorable experiences is our top priority, and we're delighted that we exceeded your expectations in this regard.Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay in the future!Thank you.Warm regards,

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walkable to shopping and restaurants. It was connected to the conventional center. It's a very convenient for events that go on there.
Stayed 1 night in Feb 2024
Response from Pan Pacific Vancouver Team on May 6, 2024
Dear Kim,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

John

Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 7, 2024
Dear John,Thank you for your feedback. We're sorry to hear that your experience fell short of expectations.If there are any specific issues or areas where we can improve, please let us know. Your feedback is invaluable to us, and we're committed to addressing any concerns to ensure a better experience for you and our future guests.We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future.Warm regards,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool and hot tub was so relaxing
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 6, 2024
Dear Debbie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views!
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 6, 2024
Dear Rhonda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Christine, Palmdale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 6, 2024
Dear Christine,We are thrilled to receive your perfect rating! It is fantastic to hear that you found our rooms to be nice during your stay. Providing a comfortable and inviting environment for our guests is something we take great pride in.We look forward to the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convienent for accessing cruise. Expensive
Stayed 1 night in May 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 6, 2024
Dear Bev,Thank you for your perfect rating! We are glad to hear that our hotel was convenient for accessing your cruise. Providing easy access to cruise terminals is something we strive for to make our guests' travels as smooth as possible.We understand your concern about pricing, and we always aim to offer competitive rates while providing the best possible service and amenities. We appreciate your feedback.We value your input and hope to have the opportunity to welcome you back for another great stay in the future!Warm regards,

10/10 Excellent

Sajid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 4, 2024
Dear Sajid,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 4, 2024
Dear Mohamed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Lisa, Dupont

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved that is at the cruise port. Has several dining options and lots of activities and shopping nearby.
Stayed 1 night in Apr 2024
Response from Pan Pacific Vancouver Team on May 4, 2024
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Li

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 4, 2024
Dear Li,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Priya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How walkable everything was- to the skytrains to the restaurants to the water
Stayed 1 night in May 2024
Response from Pan Pacific Vancouver Team on May 4, 2024
Dear Priya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Pratima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Driving up from Seattle, we were there on April 27th for the event at BC Place. Stayed one night. Room was clean but my towel in the shower area was dirty with hair in it, very disgusting and unexpected. Another thing, next morning our friends were up in the lounge on floor 23, and asked us to join them for planning our day, we stepped in and felt harrassed by the staff asking us if we were members, etc, and told us we could not take a seat next to our friends even though many tables were totally empty. We said just charge us for entrance or anything like food, which we never had any of. We were not looking for a free meal by any means. But they wouldn't agree. Very embarassing for us with our friends watching, and very unfortunate that this happened! Especially when we were the ones who asked our Seattle friends to stay with us in the Pan Pacific hotel, and got them to stay here instead of the JD across from the event venue. Disappointed in the behaviour of the staff in the lounge, and of course the expectation is to have clean towels in our room. Likely never stay again due the lounge staff behaviour.
Stayed 1 night in Apr 2024
Response from Yoojin Lee, Assistant Front Office Manager on May 2, 2024
Dear Pratima,We sincerely apologize for the disappointing experience you had during your recent stay with us. Cleanliness and exceptional service are paramount to us, and we regret that we fell short of meeting your expectations in both regards.Regarding the cleanliness issue with the towel, please rest assured that we take cleanliness very seriously, and we will address this matter with our housekeeping team to ensure that it doesn't happen again in the future.Additionally, we understand your frustration with the incident in our lounge area. We sincerely regret that, due to high occupancy on the day of your visit, we were unable to extend an exception. If circumstances had allowed, we would have been delighted to provide you with access to the lounge, despite its exclusivity for guests who have booked rooms with lounge access.We deeply regret any discomfort or embarrassment caused, and your feedback regarding this interaction will be shared with our management team for further review and training purposes.We understand your frustration and disappointment, especially given your efforts to recommend our hotel to your friends. We sincerely apologize for failing to meet your expectations and for any inconvenience caused. If there's anything we can do to regain your trust and make amends, please don't hesitate to reach out to our management team directly.We appreciate your feedback and the opportunity to address these issues. We hope you'll reconsider and give us another chance to provide you with the exceptional experience you deserve.Warm regards,