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Reviews of Novotel Toronto Centre

3.5 out of 5
Novotel Toronto Centre
45 The Esplanade, Toronto, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1076 out of 1524 reviews" "
Rating 8 - Good. 341 out of 1524 reviews" "
Rating 6 - Okay. 63 out of 1524 reviews" "
Rating 4 - Poor. 23 out of 1524 reviews" "
Rating 2 - Terrible. 21 out of 1524 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Nice looking hotel.
Response from Neesta T on May 17, 2024
Dear Kenneth,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

MARIANA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 1 night on a business trip, walking distance to the train station, and close to billy bishop airport - perfect for 1-2 nights. Clean, safe, friendly.
Stayed 1 night in Apr 2024
Response from Neesta T on May 17, 2024
Dear Mariana,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

RENNY, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Neesta T on May 17, 2024
Dear Renny,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Neesta T on May 17, 2024
Dear Nicole,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Pauline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Close to dining and entertainment venues.
Stayed 2 nights in Apr 2024
Response from Neesta T on May 17, 2024
Dear Pauline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well appointed, has the convenience of dinning in and is close to the train station. The staff were polite and helpful.
Stayed 1 night in Apr 2024
Response from Neesta T on May 17, 2024
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

HYUK SANG

Travelled with family
I liked that transportation was convenient when moving around downtown Toronto.
Stayed 2 nights in May 2024
Response from Neesta T on May 17, 2024
Dear Hyuk Sang,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall. My room was near the ice machine and elevator so was louder than I would have preferred. Granted I didn't complain or try to switch rooms. Otherwise it was a pleasant stay. Really comfortable pillows. I was in town to run the Toronto Half Marathon, so comfortable bed was important!
Stayed 3 nights in May 2024
Response from Neesta T on May 17, 2024
Dear Carly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Please inform us if you have any inconvenience in your next stay so that we can better serve you!Sincerely,Novotel Toronto Center

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 3 nights in May 2024
Response from Neesta T on May 17, 2024
Dear Jessica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Diane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Spaceous rooms, kettle in room. Friendly staff. Central location to Union Station.
Stayed 1 night in May 2024
Response from Neesta T on May 17, 2024
Dear Diane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Kristine, Lasalle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, nicely appointed.
Stayed 1 night in May 2024
Response from Neesta T on May 14, 2024
Dear Kristine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything great pubs near by.
Stayed 2 nights in May 2024
Response from Neesta T on May 14, 2024
Dear Paul,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Peta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel Toronto Centre is a great location. The main attractions in Downtown Toronto are all walkable from here. The hotel is also a short walk away to subway and train stations. The waterfront is close by and you can get a water taxi or ferry to Toronto Island. Although the hotel is in a city we found the area quiet at night to get a good sleep. The room was really clean, comfortable and modern. We stayed in a Superior Room (1 king bed). The room was spacious. Tea and coffee making facilities which were replenished daily. Bathroom had good lighting, good hairdryer and large walk in large shower, towels changed daily. The bed was comfortable and a good size. The room was air conditioned. Fridge and safe also available (no extra charge) and ice machines on each floor. We were so busy sight seeing that we didn't get to use the pool but did have a look on arrival and it looked great, small enough to have a chill out if you have time with the added bonus of a jacuzzi. We also looked in on the gym which had a great selection of cardio, weights and resistance training equipment. Plenty of restaurants and bars nearby. The staff were very welcoming, friendly and helpful.
Stayed 7 nights in May 2024
Response from Neesta T on May 14, 2024
Dear Peta,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Center

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Mar 2024
Response from Neesta T on May 13, 2024
Dear Jordan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Neesta T on May 14, 2024
Dear Lisa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Charline Marie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to everything. Didn’t like that we only had a VERY small window in our room.
Stayed 3 nights in May 2024
Response from Neesta T on May 13, 2024
Dear Charline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the last stop on our journey across North America and it was perfect for our needs. The location is excellent with plenty of bars and eateries within just a short stroll. The breakfast is plentiful and tasty with a very generous time period. All of the staff we interacted with were helpful and friendly which added to the pleasant stay. If we’re ever back in Toronto, we’ll be returning here without hesitation.
Stayed 2 nights in May 2024
Response from Neesta T on May 11, 2024
Dear Andrew,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and hospitality.
Stayed 2 nights in May 2024
Response from Neesta T on May 11, 2024
Dear Robert,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre

10/10 Excellent

Michael, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Neesta T on May 11, 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Toronto Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Toronto Centre

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Neesta T on May 10, 2024
Dear John,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Centre

8/10 Good

Karen, Hamilton

Liked: Cleanliness, staff & service
Great location! Rooms are average.
Stayed 2 nights in Mar 2024
Response from Neesta T on May 9, 2024
Dear Karen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

deneice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property- clean, centrally located and well maintained. I will definitely stay here again!!
Stayed 4 nights in Apr 2024
Response from Neesta T on May 9, 2024
Dear Deneice,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

6/10 Okay

Sara

Business traveller
Disliked: Property conditions & facilities
Front door does not open automatically and there is nobody there to assist, making it very difficult to access when you have luggage.
Stayed 1 night in May 2024
Response from Neesta T on May 9, 2024
Dear Sara,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Center

8/10 Good

LEE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice hotel and very clean. Was disappointed that I booked this 5 months ago and booked a king bed but on arrival was told there was only two queen beds available. Reception didn’t seem very worried about it
Stayed 4 nights in May 2024
Response from Neesta T on May 9, 2024
Dear Lee,Thank you for taking the time to tell us about your experience at the Novotel Toronto Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Toronto Center

8/10 Good

C

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time will be back
Stayed 1 night in Feb 2024
Response from Neesta T on May 9, 2024
Dear C,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location, restaurant in hotel has good food, bed was very comfortable. The shower heads operation was a bit strange for us, but worked fine once we figured it out.
Stayed 4 nights in May 2024
Response from Neesta T on May 9, 2024
Dear Pamela,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Neesta T on May 9, 2024
Dear Carlos,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an awesome time at the hotel. The staff was wonderful and I just booked another stay that’s how much I loved it.
Stayed 3 nights in May 2024
Response from Neesta T on May 9, 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Emily

Liked: Cleanliness, amenities
Loved the breakfast
Stayed 1 night in May 2024
Response from Neesta T on May 6, 2024
Dear Emily,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in May 2024
Response from Neesta T on May 6, 2024
Dear Mike,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Jonathan, Maplewood

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable bed and room.
Stayed 3 nights in May 2024
Response from Neesta T on May 6, 2024
Dear Jonathan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Jacqueline

Business traveller
Liked: Cleanliness, staff & service
Good service and location
Stayed 3 nights in Apr 2024
Response from Neesta T on May 6, 2024
Dear Jacqueline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Douglas, New Canaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional staff, clean room and property, great location in the downtown area.
Stayed 3 nights in Apr 2024
Response from Neesta T on May 6, 2024
Dear Douglas,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Neesta T on May 9, 2024
Dear Darryl,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Andre W

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at hotel Novotel, quiet area, clean and walkable area with restaurants. Will definitely stay again!
Stayed 5 nights in Apr 2024
Response from Neesta T on May 6, 2024
Dear Andre W,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Zhirou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 1 night in May 2024
Response from Neesta T on May 6, 2024
Dear Zhirou,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel and its location. Exactly what I was looking for
Stayed 7 nights in Apr 2024
Response from Neesta T on May 6, 2024
Dear Jacqueline,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean hotel, friendly staff. Very quiet and comfortable room. Convenient location.
Stayed 1 night in May 2024
Response from Neesta T on May 6, 2024
Dear Marc,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Neesta T on May 6, 2024
Dear Bryce,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Neesta T on May 6, 2024
Dear Kimberly,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Tammy, Irwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Clean hotel in downtown Toronto.
Stayed 3 nights in Apr 2024

10/10 Excellent

m

Travelled with group
Rooms clean and great location. You need to update — no Xmas decor in May.
Stayed 3 nights in May 2024

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Friendly and helpful staff. Great location we were able to walk to the Roger Centre and other place in under 15mins.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went great
Stayed 1 night in May 2024

10/10 Excellent

Jeremy B

Stayed 4 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, renovated
Stayed 2 nights in Apr 2024

10/10 Excellent

Philippe

Travelled with group
Clean and the staff was kind
Stayed 1 night in Apr 2024
Response from Neesta T on May 3, 2024
Dear Philippe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Olutunde

Liked: Cleanliness, staff & service, property conditions & facilities
Satisfactory
Stayed 3 nights in Apr 2024
Response from Neesta T on May 3, 2024
Dear Olutunde,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good setting- close to everything
Stayed 3 nights in Apr 2024
Response from Neesta T on May 3, 2024
Dear Gordon,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Novotel Toronto Center