3 restaurants, breakfast, lunch, dinner served; Regional cuisine

Reviews of Fairmont Royal York

4 out of 5
Fairmont Royal York
100 Front St West, Toronto, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 3033 out of 4727 reviews" "
Rating 8 - Good. 921 out of 4727 reviews" "
Rating 6 - Okay. 401 out of 4727 reviews" "
Rating 4 - Poor. 192 out of 4727 reviews" "
Rating 2 - Terrible. 180 out of 4727 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kiara

Travelled with partner
Liked: Cleanliness
The pillow top mattress was great, the rooms could use some updates and the floor we were one (1st floor) smelled mildew and like mold in the hallways as soon as you get out the elevator the scent hits you. There was Cobb webs in corners of the ceiling which I called the front desk about and they handled it right away (thankfully)
Stayed 1 night in May 2024

8/10 Good

Priti

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay and location is great The room sizes are on the smaller side but it’s fine
Stayed 1 night in May 2024

10/10 Excellent

Dianne, Peterborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is historic and full of charm. Easy to walk to all kinds of entertainment. There’s something unique about staying in one of Canada’s Castles!
Stayed 1 night in May 2024

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need a ramp from the parking entrance. It was difficult carrying a suitcase up the stairs to the lobby.
Stayed 1 night in May 2024

8/10 Good

Jay

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has all the charm of a castle. Room was very clean and well appointed. However bathroom ceiling paint was peeling, old hotel so I expected a few weathered places.
Stayed 1 night in May 2024

10/10 Excellent

Tung Wai Ryan, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s perfect
Stayed 7 nights in Apr 2024

6/10 Okay

Karen and Hugh, LR. SACKVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The walls are paper he. Up can hear people talking in the next room. Very expensive room to look at an office building.
Stayed 3 nights in May 2024

10/10 Excellent

Dolapo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel in the middle of Toronto and extremely accessible with proximity to many attractions!
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Across fro Union Station
Stayed 1 night in May 2024

10/10 Excellent

Seyed Habib, Montréal

Business traveller, Travelled with partner
Good place.
Stayed 2 nights in May 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful iconic hotel
Stayed 2 nights in May 2024

10/10 Excellent

William, Orillia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old historical property.
Stayed 2 nights in May 2024

10/10 Excellent

Rita

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. Beds were very comfortable. Our room was one of the older ones and my only complaint would be the size of the bathroom. Staff was lovely and when we requested a fridge for our room they were obliging. We would stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Rio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a treat for my little family. The beds were comfortable and clean. The lobby was vibrant and beautiful. We dined at Reign for botb dinner and for the bakery.
Stayed 2 nights in May 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Doriann, St Johns

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great
Stayed 2 nights in May 2024

10/10 Excellent

Eirini

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Small rooms
Stayed 4 nights in Apr 2024

10/10 Excellent

Ashlee

Liked: Amenities, property conditions & facilities
Beautiful bar inside, nice clean rooms, staff was very friendly
Stayed 1 night in May 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Staff & service
Beautiful building, convenient location, staff were fantastic. Pricey, but appropriately so.
Stayed 1 night in May 2024

10/10 Excellent

Donald, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Leury

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

stéphane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facility and convenient. Clean and cozy rooms.
Stayed 1 night in May 2024

10/10 Excellent

Billie

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Ann Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rate for an excellent hotel.
Stayed 1 night in May 2024

4/10 Poor

cornelia, washington

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Staff over promised and under delivered twice. Disappointed
Stayed 1 night in May 2024

10/10 Excellent

katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We stayed on the Gold Level which was well worth the extra charge. The food was wonderful and almost continuous in service. Walking distance to Opera, Broadway shows. And directly across from the train station.
Stayed 1 night in May 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class, they have queen elizabeth and King Charles signed memorabilia in the lobby. Beautiful art deco restaurant lobby. went for an overnight with my daughter to catch a bluejays game and do some shopping and they upgraded us to exclusive suite floor 16. Unforgettable room and accommodations. Such sweet and positive staff from bellhops to room service to check in to text message concierge service. Thank you Fairmont!
Stayed 1 night in Apr 2024

8/10 Good

Joel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service team were pleasant and helpful
Stayed 1 night in May 2024

10/10 Excellent

Eli

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility. Excellent Staff.
Stayed 2 nights in May 2024

6/10 Okay

Lynda, Ajax

Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, old world charm
Stayed 2 nights in Apr 2024

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This time the washroom was too small
Stayed 1 night in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Amrita

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Not to the standards of other fairmont hotels. Very noisy in the middle of the night. Despite asking concierge on several occasions to address noise in the hallways, it continued. Rooms outdated, small, and dark. My room didn’t even have a tub. Not worth the cost.
Stayed 2 nights in May 2024
Response from Alejandra - Guest relations on May 5, 2024
Dear Amrita,Thank you for choosing to stay at the Fairmont Royal York Hotel.We appreciate you taking the time to share your feedback with us, as it allows us to continuously improve and enhance our services.Regarding the noise concerns you experienced during your stay, we will certainly share this with our maintenance team for further investigation. As a historic property, we are committed to ongoing renovation and improvement efforts to ensure a comfortable environment for all our guests.Regarding your request for a bathtub, please note that availability may vary depending on the room type. While some of our rooms are equipped with bathtubs, others may not have this feature. Rest assured, we will do our best to accommodate your request based on availability.We sincerely apologize for any shortcomings you encountered during your stay, and we are disappointed to learn that we did not meet your expectations. Your feedback is invaluable to us, and we will use it to make necessary improvements.Once again, thank you for bringing these matters to our attention. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us.Best regards,

10/10 Excellent

Xin Ye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location

6/10 Okay

Fang

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The regular hotel service is fine and the building and facilities are nice. The reception desk service isn’t good. They don’t provide you a final receipt at checkout and wrongly added one extra night stay on my account. I had to spend decent effort working with Expedia on that. Awful post-stay experience.
Stayed 4 nights in Apr 2024

6/10 Okay

Geoff

Business traveller
Liked: Cleanliness, staff & service, amenities
If they put the same amount of money and effort into the rooms as they do the main areas this would be a 5 star but the rooms are worn down and dated. The other downfall was that the shower water pressure was weak and sputtering at points. Service staff helped to make up for the room deficiencies.
Stayed 1 night in May 2024

10/10 Excellent

Harry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in May 2024

6/10 Okay

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful public spaces but the rooms are badly in need of updates, especially for the room charges $$$$$
Stayed 2 nights in Apr 2024

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Bathrooms were too small. Water pressure was weak
Stayed 1 night in Apr 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Property conditions & facilities
The staff upon check in great Not check out valet girl was rude and not very helpful . Had to take our bags all the way to valet bell guy didn’t even ask
Stayed 1 night in Apr 2024

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close tonthe Scotiabank Center
Stayed 1 night in Apr 2024