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Reviews of Chelsea Hotel, Toronto

4 out of 5
Chelsea Hotel, Toronto
33 Gerrard St W, Toronto, ON

Reviews

7.8

Good

Rating 10 - Excellent. 2621 out of 6905 reviews" "
Rating 8 - Good. 2121 out of 6905 reviews" "
Rating 6 - Okay. 1173 out of 6905 reviews" "
Rating 4 - Poor. 617 out of 6905 reviews" "
Rating 2 - Terrible. 373 out of 6905 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Erwin

Travelled with family
Room is small
Stayed 2 nights in May 2024

6/10 Okay

Promise

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Justin

Stayed 1 night in Mar 2024

6/10 Okay

Don

Liked: Staff & service
Stayed 2 nights in May 2024

8/10 Good

Blewilvyn

Liked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, you can walk to every and access public transportation
Stayed 5 nights in May 2024

2/10 Terrible

Zulfikarali

Very expensive compare to available facility. There is no microwave and complimentary water bottles available. Breakfast vocher was super expensive and not worth it.
Stayed 3 nights in May 2024

10/10 Excellent

Avi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great other than safe did not operate.
Stayed 3 nights in May 2024

8/10 Good

Stefan

Business traveller
Liked: Staff & service, property conditions & facilities
Other people’s hair in the bedroom and bathroom
Stayed 3 nights in May 2024

6/10 Okay

Baha Eddin, St.Catharins

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

raahele

Travelled with partner
Disliked: Amenities, property conditions & facilities
If you’re looking for a quiet modern renovated properties, that hotel is not a good choice. Based on the room we got, it was more like a 2.5 pr 3 star hotel. The arrangement on the room and the equipment wasn’t modern or very pleasing regarding the price. The was no coffee machine inside just a boiling kettle, no robe like all other Canadian Hotel. It feels cheap
Stayed 2 nights in May 2024

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time at Chelsea’s. Staff was very friendly, room was very clean and cleaned every day, central to everything for us tourist who enjoy walking, and many options for dining out. It was the perfect location for me and I would choose Chelsea again when visiting Toronto. Only blemish is not having the middle elevator working but overall a great experience
Stayed 6 nights in May 2024

6/10 Okay

wayne

Business traveller
The room was VERY small, and the tv did not work, message "scrambled or no / weak signal" displayed.
Stayed 1 night in May 2024

6/10 Okay

Elizabeth

Liked: Cleanliness
Excellent housekeeping staff. Terrible bar service
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Elizabeth, Thank you for the honest review! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would book there again
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Christine, Thank you for the perfect review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our go-to hotel for many years. It is one of the more affordable options with the most incredible accommodations. We stayed Tuesday to Wednesday and the kids were sad to see the waterslide is not open during the week, and the teen zone closes at 5 during the week. They enjoyed the pool, though. I love that this hotel has balconies. It's nice to people watch, and the views are great!
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Danielle, Thank you so much for your kind review and for your loyalty to the Chelsea Hotel over the years. We're delighted that you enjoyed our facilities. We appreciate your feedback regarding the weekday operating hours of the waterslide and the teen zone. Despite this, we hope you had a wonderful stay. Looking forward to welcoming you again soon. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
The property was well maintained
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Tyson, Thank you for the perfect score! We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Victor

Everything
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Victor, Thank you for the perfect score! Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Timothy B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Will stay again
Stayed 4 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Timothy B. Thank you for the perfect review! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Luc, Montreal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is fairly central and housekeeping is good and efficient. Soundproofing could be better with the construction going on around the hotel. Finally, just one pet peeve, no glasses in the room, had to use coffee paper cup.
Stayed 3 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Luc, Thank you for the review! We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

4/10 Poor

Rahim

Disliked: Cleanliness, property conditions & facilities
Rooms had dust on the bed head board.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Rahim, Thank you for your review and for choosing to stay with us. We apologize for any inconvenience caused by the dust on the bed headboard. Your feedback is important to us, and we will address this issue to ensure a more comfortable and pleasant stay for our guests in the future. We hope to welcome you back for an improved experience. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Fisher

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Delta Chelsea is always reliable and consistent. Staff are friendly and fantastic offering assistance when you need it and even when you didn't know you needed it! We will be back.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Fisher, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear James, It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 1 night in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Richard, Thank you for the wonderful review! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

8/10 Good

Dixie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had some wear and signs of aging.
Stayed 1 night in May 2024
Response from Guest Experience Specialist on May 15, 2024
Dear Dixie, Thank you for the honest review. We are in the process of upgrading and renovating our rooms. We hope you give us another opportunity. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Hyeonjik

Liked: Staff & service
Good hotel around nice places. But a little bit old fashioned.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Hyeonjik, Thank you for the review. We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Anne, Fergus

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location - great for families. It’s an old hotel, but stands the test of time well. Great option for downtown.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Anne, Thank you for your review and for choosing to stay with us. We're glad to hear that you found our hotel's location convenient and suitable for families. Your feedback about the hotel standing the test of time well is appreciated. We hope to welcome you and your family back for another great stay in the future. Sincerely, Guest Experience Specialist Chelsea Hotel, Toronto

10/10 Excellent

Ramandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Ramandeep, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

8/10 Good

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit too expansive for what it is
Stayed 4 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Alexis, Thank you for the review. We appreciate every bit of honest feedback as it helps us continually identify the key areas of our establishment that require extra attention to ensure a seamless guest experience. We hope to welcome you back. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Evelyn von

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and the staff is excellent. I stayed here many many times in the past and I recommend the Chelsea.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Evelyn Von, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

8/10 Good

Eddie

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Eddie, Thank you for the review. We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of food venues, easy access to the subway system, friendly staff
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Anne, Thank you for the perfect review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet would not stop running. Fixed it myself.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Pierre, Thank you for your review and for bringing this issue to our attention. We apologize for the inconvenience caused by the running toilet during your stay. Your feedback is invaluable, and we will address this promptly to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room wasn’t very clean, hairs in the bathroom, hairs on the bedspread. Loud area, sirens during the night. Expected more from a Chelsea.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 16, 2024
Dear Susan, Thank you for the review. We are deeply sorry to learn of your experience in the accommodations provided. We pride ourselves on the cleanliness and maintenance of our rooms and common areas. We are disheartened to learn of the poor quality you may have been subjected to as that is certainly not what we are known to provide. We will ensure your comments are reviewed to assist with further improvements in regards to focusing extra attention on the finer details. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

Linda, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Central location. Close to shops and dining
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Linda, Thank you for the perfect score! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto

10/10 Excellent

linje

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Linje, Thank you for the perfect review. It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Juvenalia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful. Property was near transportation, restaurants etc.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Juvenalia, Thank you so much for taking the time to leave us a wonderful review! We pride ourselves on building great memories and being the friendliest hotel in Toronto. We know if we are doing it well, people will fall in love with us! We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to subway near College Park and Dundas and Yonge. Shopping areas has lot of opportunities to buy different kinds of things 😉😉
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Paul, Thank you for the perfect review. It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed 4 nights here for the most part. The staff was polite. The fitness center is well-equipped. Breakfast at Elm Street Bar and Lounge was fantastic. The room itself was clean and warm and I appreciated the office desk setup, the big safe and the huge TV. The only downside was the paper thin walls. I could hear everything from the room next door and didn't feel comfortable making noise. I could also hear all the construction next door. Otherwise, great place.
Stayed 4 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Samantha, Thank you for the review. We're glad to hear that you enjoyed your stay overall and that you found our staff polite and our fitness center well-equipped. We're thrilled that you enjoyed the fantastic breakfast at Elm Street Bar and Lounge and that you appreciated the cleanliness of your room, as well as the amenities provided such as the office desk setup, large safe, and huge TV. We apologize for any inconvenience caused by the paper-thin walls and the noise from the neighboring room and construction. Your feedback is important to us, and we will work to address these issues to ensure a more comfortable stay for our guests in the future. We hope to have the opportunity to welcome you back for another great stay. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Hayley, Thank you for the score! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic. Nice view of the city. Lots of shopping in walking distance.
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Brett, Thank you for taking the time to review your stay. We are thrilled to know you had a great experience with our amenities and friendly teams. Feedback like yours make us strive to do better every single day. We hope to welcome you back. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Convenient location.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Yaroslav, Thank you for the review. We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We know if we are doing it well, people will fall in love with us. We hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto.

10/10 Excellent

Silvia, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel was great at getting us a reliable taxi service at 4:30am to the airport.
Stayed 2 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Sylvia, Thank you for the perfect review! We are thrilled to know that our amenities and hospitality were well-suited to your needs. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Rafael

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Rafael, Thank you for the review. Amazing reviews like yours make us strive to do better every single day. We hope you come back soon. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

Loïc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Loic, Thank you for the score! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

6/10 Okay

Theresa, Ancaster

Business traveller
Liked: Cleanliness, staff & service
The room I was in was quite dated and required a number of repairs, including the thermostat. I could not change the temperature at night which led to a poor night’s sleep. I think the location is good and the price is reasonable. Having the Bangkok Garden next door is a plus! The breakfast in the restaurant was also delicious. Limited wifi in public areas was a disappointment considering I was there for business. I would stay here again in hopes of having a better room next time.
Stayed 1 night in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Theresa, Thank you for your honest review and for choosing to stay with us. We apologize for any inconvenience you experienced due to the dated condition of your room and the issues with the thermostat, which affected your sleep quality. We appreciate your feedback regarding the location, price, and amenities such as Bangkok Garden and our breakfast options. We apologize for the limited wifi in public areas, especially considering your business needs. We are working to improve our facilities and hope to provide you with a better experience during your next stay. We look forward to welcoming you back. Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto

8/10 Good

William

Liked: Amenities, property conditions & facilities
Great location. Great value for money.
Stayed 2 nights in May 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear William, Thank you so much for taking the time to leave us a wonderful review! It was a pleasure hosting you at the Chelsea Hotel Toronto on your recent visit! We are happy to hear our convenient in the heart of downtown Toronto location was a favourable highlight of staying with us. We look forward to the opportunity of warmly welcoming you back in the near future! Sincerely, Guest Experience Specialist- Chelsea Hotel, Toronto.

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Guest Experience Specialist, Chelsea Hotel on May 15, 2024
Dear Alyssa, Thank you so much for taking the time to leave us an excellent review! We know if we are doing it well, people will fall in love with us. Your happiness and comfort are of utmost importance to us, and we hope to welcome you back for more special memories. Sincerely, Guest Experience Specialist - Chelsea Hotel, Toronto