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Reviews of The Exchange Hotel

2.5 out of 5
The Exchange Hotel
234 3rd Ave N, St. Petersburg, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 362 out of 858 reviews" "
Rating 8 - Good. 242 out of 858 reviews" "
Rating 6 - Okay. 136 out of 858 reviews" "
Rating 4 - Poor. 67 out of 858 reviews" "
Rating 2 - Terrible. 51 out of 858 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laudan

Great location!
Stayed 3 nights in May 2024

2/10 Terrible

Minnelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DON’T DO IT! SAVE YOURSELF FROM THIS PLACE! This hotel is absolutely disgusting and dirty. It is in a very poor condition. The room smelled horrible, bathroom was falling apart and had a leak from the A/C, you could hear all kinds of noices, the bed was terrible, the elevator was broken...I can go on but hopefully you get the idea. The only good thing is the location since is walking distance from most amenities.
Stayed 2 nights in May 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was great! It’s a classic feel with comfortable rooms. If I had anything to say that was unexpected it would be the size of the bathroom. It was a tad small but totally ok and we would definitely stay again! Great staff, clean rooms. Housekeeping was great and they made it a pleasurable experience! 5/5
Stayed 5 nights in May 2024

6/10 Okay

Ciro

Liked: Staff & service
Stayed 1 night in May 2024

4/10 Poor

Karina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property will be remodeled soon...
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the older items incorporated throughout the hotel. Stairs easily walkable. Comfortable rooms. Huge closet. Fun surprise
Stayed 1 night in May 2024

4/10 Poor

Irfan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No housekeeping , water $4 , frontdesk empty , called no one picked Someone came in room without knocking
Stayed 1 night in May 2024
Response from The Exchange Management on May 20, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

DARIUS

Business traveller
Liked: Amenities
Unique non-chain hotel that has all you need including pool, bar, restaurant, and staff that are very attentive.
Stayed 2 nights in May 2024
Response from The Exchange Management on May 20, 2024
Thank you for taking the time to share your experience regarding your recent stay. We appreciate your kind words about our staff and hotel. It is through such candid feedback that we continue to improve upon our product and services.

2/10 Terrible

Rick and Nancy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Exchange Management on May 20, 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dated, but very clean. I was told prior to booking that the elevators don't work, it was also posted on expedia that elevators aren't available. The staff asked me several times if they could carry our bags to the 2nd floor to make it easier for guests. I wish i could remember the staff names, because they are honestly the nicest people. They are so accommodating and friendly.
Stayed 1 night in May 2024
Response from The Exchange Management on May 17, 2024
Hello Kathleen, Thank you for your kind comments regarding our staff. It was a pleasure serving you and we hope to have you back again in the near future.

6/10 Okay

Beatriz

Liked: Staff & service
Disliked: Amenities
Hotel was okay, i stayed on the first floor so i could hear EVERYTHING. I could hear everything from the second floor and there is construction going on right by my window so that sucked because it was nonstop noise starting at 4am. Rooms didn't have a fridge or microwave but the lobby did have one microwave. Bed were super comfty! Sheets clean, towels clean, coffee maker was dusty. I have Tmobile so my service sucked out there and the wifi didnt help much. Also you have to pay for parking at the hotel, other than that you have to park on the street which is 2 hr parking from 8-10pm you can park over night fine, but during the day make sure you move your car. Other than that it was an okay stay
Stayed 3 nights in May 2024
Response from The Exchange Management on May 17, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place to stay only complaint we had is there were some kids apparently staying in the floor above us and they were very loud laid in the evenings and very loud early in the mornings
Stayed 2 nights in Apr 2024
Response from The Exchange Management on May 17, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the disturbance you endured from the neighboring room above. Certainly, this is not the type of guest experience we are trying to provide. I am particularly sorry that we were unaware of the problem at the time so that immediate corrective action could be taken.

6/10 Okay

Jeremy

Disliked: Amenities
Nice looking lobby but underwhelming rooms and bathrooms. It seems this hotel cannot decide if it wants to be a historic property embracing its age and charm or a more modern facility.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on May 17, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Christine

Travelled with partner
Didn't have hot water when i went to take shower Let the water run for 10min no change in temp
Stayed 1 night in May 2024
Response from The Exchange Management on May 13, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

dosty

Stayed 1 night in May 2024
Response from The Exchange Management on May 13, 2024
Thank you for taking the time to share your experience regarding your recent stay.

8/10 Good

Vashon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from The Exchange Management on May 13, 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is greatly appreciated.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from The Exchange Management on May 13, 2024
Thank you for taking the time to share your experience regarding your recent stay.

6/10 Okay

Alanis

Disliked: Amenities, property conditions & facilities
overall ok stay, no fridge in the rooms
Stayed 2 nights in Mar 2024
Response from The Exchange Management on May 10, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

6/10 Okay

Michele

Stayed 1 night in May 2024

6/10 Okay

Richard, Sarasota

Liked: Staff & service
Stayed 1 night in May 2024
Response from The Exchange Management on May 6, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, lovely boutique hotel.
Stayed 1 night in May 2024
Response from The Exchange Management on May 6, 2024
Thank you for your awesome feedback we appreciate you choosing us, and we look forward to welcoming you with us again in the near future.

6/10 Okay

Vongai

Stayed 2 nights in Apr 2024

6/10 Okay

JUAN

Travelled with family
Liked: Staff & service
Ok for the price. Elevator broken
Stayed 2 nights in Apr 2024
Response from The Exchange Management on May 4, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback, and we hope to have you back again.

6/10 Okay

Salvatore

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
When we checked in we were told that the elevator was out of service(apparently it hasn’t operated for many months and will not be repaired). Then we got to our second floor room and it was very warm . I tried calling the front desk but the phone didn’t work. They changed our room and it was satisfactory
Stayed 3 nights in Apr 2024
Response from The Exchange Management on May 3, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

Mayrin

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from The Exchange Management on May 3, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

8/10 Good

kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint
Stayed 3 nights in Apr 2024
Response from The Exchange Management on Apr 27, 2024
Thank you for taking the time to share your experience regarding your recent stay. Indeed, The Exchange is quaint and charming. Thanks for the feedback, we hope to see you visit again very soon!

10/10 Excellent

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities
i wish the water faucets ran :(
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 27, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

2/10 Terrible

Lori

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator was broken. My mom is 85 and recovering from a fractured pelvis. We had to carry 3 suitcases up to the 3rd floor.
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 26, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Giana

Stayed 1 night in Apr 2024
Response from The Exchange Management on May 17, 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Mary

Business traveller
Nice property
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 26, 2024
Thank you for taking the time to share your experience regarding your recent stay. Hope to see you again soon!

2/10 Terrible

Gabrielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room I was given was infested with bugs. There were bugs in the bed as well as another persons hair. Multiple bugs were in the bathroom and had burrowed into the towels and toilet paper as well. I Canceled the room and ended up going to another hotel. I requested a refund and they refused to refund me my money back. Horrible experience overall and will not be booking any rooms here again.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on Apr 26, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

8/10 Good

Richard

Liked: Staff & service
Elevator broken and only 3rd floor walkup available.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on Apr 22, 2024
Thank you for taking the time to share your experience regarding your recent stay. Please accept my sincerest apologies for the inconvenience you endured. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Richie

Travelled with family
Cute little boutique downtown. Walkable to all downtown shops, restaurants and pier. There is restaurant and bar onsite, a plus. The only thing I did not like was no refrigerator or microwave was available.
Stayed 3 nights in Apr 2024
Response from The Exchange Management on Apr 22, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

10/10 Excellent

Kirk, Broken Arrow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and cheerful and helped with our every need
Stayed 1 night in Mar 2024
Response from The Exchange Management on Apr 22, 2024
Thank you for taking the time to share your experience regarding your recent stay. I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Kristen

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 26, 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 26, 2024
Thank you for taking the time to share your experience regarding your recent stay. Your feedback is very important to us. We hope to see you again soon!

10/10 Excellent

Rafael, Naples

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close enough to walk to restaurants and the night life, but situated in a quiet neighborhood away from the noisy partiers.. I have stayed there before and will stay again!
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 21, 2024
Hello Rafael, thank you for your amazing review we are so happy to hear that you enjoyed your stay with us here at The Exchange Hotel. We look forward to welcoming you back to visit with us again soon.

10/10 Excellent

Michael G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay, the hotel was within walking distance of the Blues Festival we attended. The Staff was the crown jewel of our stay, sadly The Exchange is closing in a few months and will be demolished to make room for a high rise.
Stayed 3 nights in Apr 2024
Response from The Exchange Management on Apr 20, 2024
Hello Michael, Thank you for awesome review. We are happy to hear that you enjoyed your stay with us and had fun in our location. It was a pleasure having you with us and we look forward to having you back again soon.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old but pretty well kept and the staff is super friendly and helpful
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 19, 2024
Thank you for kind review, we appreciate your feedback on your stay with us here at The Exchange Hotel. We hope to see you again soon.

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bathrooms could not have been smaller, and there was no maid service during our four-day stay. Neither was particularly problematic, and the location is excellent. The staff was very helpful. I wish the bar stayed open longer.
Stayed 4 nights in Apr 2024
Response from The Exchange Management on Apr 18, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We are happy you enjoyed your stay and that the staff and the location was excellent. We hope to have you with us again in the near future.

8/10 Good

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the front desk Michael. he made you feel like you’re at home hotel is all but it was clean and a great location; walking distance to everything.
Stayed 4 nights in Apr 2024
Response from The Exchange Management on Apr 18, 2024
I am most pleased that you generally found the Hotel and staff met and exceeded your expectations. We appreciate your kind review, and we hope to see you again soon.

4/10 Poor

Anthony

Disliked: Amenities
Overall it wasn't horrible, but the first night my TV didn't work (someone partially unplugged it at the back of the set and it was up to me to figure it out) My room phone was dead. Also, no one told me you had to request to have your room cleaned. So it wasn't. I also think, from what I saw for pricing online earlier Saturday before I checked in, was a lot lower than what I was charged. I saw the same room in the $135 range and I was charged $245 & $169. I guess they're tearing the place down, so maybe they'll be better when they start from scratch.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on Apr 18, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete area.

6/10 Okay

Charles M.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was like a meat locker. No heat, AC only had to shut it off to keep from freezing
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 15, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

4/10 Poor

Teresa

Travelled with partner
Disliked: Cleanliness, amenities
Good bed. The location to Vinoy Park and restaurants good. Not so good: Broken elevator $25 a day parking, no self parking (need to move vehicle every 2 hrs) Shower head drizzled. However, they did replace. Short shower curtain, floor got very wet. Tiny bathroom. No blow-dryer MUST ask for clean room service. We put towels out and came back to no towels. We were told you need to request room service. Curtains ripped, old and dirty, almost moldy looking (gross) Complimentary coffee in lobby was cold in am (both days) no breakfast offered. Dirty hall carpets. Overall If you want a good bed and location this place will work. If you want anything else probably not.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on Apr 15, 2024
On behalf of The Exchange Hotel, please accept my sincerest apologies for the inconvenience you endured. Certainly, this is not the type of guest experience we are trying to provide. Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services. We hope that we get another opportunity to serve you when your travel plans bring you back to the St. Pete downtown area.

2/10 Terrible

Emily

Stayed 4 nights in Apr 2024
Response from The Exchange Management on May 3, 2024
Thank you for taking the time to share your experience regarding your recent stay.

10/10 Excellent

Vanessa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 5 nights in Mar 2024
Response from The Exchange Management on Apr 13, 2024
Thank you for your great feedback, we are happy to hear you had a great experience with us. We look forward to seeing you again!

8/10 Good

Scott

Stayed 1 night in Mar 2024
Response from The Exchange Management on May 3, 2024
Thank you for taking the time to share your experience regarding your recent stay. It is through such candid feedback that we continue to improve upon our product and services.

10/10 Excellent

shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all super nice and helpful.
Stayed 1 night in Apr 2024
Response from The Exchange Management on Apr 13, 2024
Wow thank you for your kind comments regarding our staff. The are truly and exceptional bunch of people. We look forward to serving you the next time your travels take you to St. Pete downtown.

6/10 Okay

MAREK

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
GREAT LOCATION AND STAFF, but very, very run down and needs cleaning, urgently.
Stayed 2 nights in Apr 2024
Response from The Exchange Management on Apr 6, 2024
Hello Marek, thank you for sharing your feedback on your stay here with us at the Exchange Hotel. We are happy you enjoyed the location and that the staff made you feel comfortable. Thank you for staying with us and we hope to serve you again in the near future.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Mar 2024
Response from The Exchange Management on Apr 6, 2024
Indeed, it is! thank you for leaving us your review your feedback is greatly appreciated, and we hope to see you again in the near future.