6/10 Okay
Kevin, PALMDALE
Business traveller, Travelled with partner
Jun 6, 2024
Liked: Cleanliness, property conditions & facilities
This is not about front desk staff it room !
3 stars because the Hispanic Waiter at the restaurant at night is a Rude Non-Customer Service guy. I asked for a couple paper plates he said he didn't know where they were. I asked them for a couple of the to-go boxes and he looked at me like I was nuts. He asked me what food is it for, Did you buy it here. What difference does it make where I bought the food. What's wrong He can't give me containers cuz he's not going to get a tip. I'm paying $1,000 to stay here for 7 days and nights. And this guy won't give me a paper plate. This is the same guy that was in the lounge the other night and he didn't know how to make any drinks. So we don't go to the lounge to buy drinks, more money the hotels losing because the guy behind the bar is a waiter and he doesn't know how to make drinks.
As for the hotel room, We have no problem with it. It's clean big TV, customer service at the front desk is great. I ended up going to the front desk and telling her he won't give me a paper plate or a to-go box. Do you have one. So the front desk people found me some paper plates and gave them to me.
The only problem we have had here at this hotel is this rude waiter man at night ! Maybe the hotel needs to teach the waiter about customer service and keeping people happy that are paying a lot of money to stay in your hotel.
Kevin
Stayed 3 nights in Jun 2024