6/10 Okay
Karla
Travelled with partner
Jun 6, 2024
Liked: Cleanliness, staff & service, amenities
The transportation from the airport to the hotel was excellent. Most people from the hotel were friendly and helpful. All inclusive tours like the one to Xel-Ha and other parks far from the property are great, the guests are taken on time in comfortable buses, and the bed and bed sheets were very nice. But I will not consider this hotel a 5 diamond hotel. The shower in our room was either cold or hot with low water pressure and the toilet barely flushed. The closet is reduced in size. Also our king size bedroom was designed so the bathroom sink is behind the bed headboard with no privacy to wash you hands, brush your teeth, shave, etc. The food and beverages in the property were average to good but nothing out of the ordinary. The transportation to the closest parks is done in a special bus which we did not enjoy, the line for the bus was always chaotic and we had to travel standing up. And finally, in two occasions we were approached to offer us a timeshare and even when they were not insistent it was uncomfortable saying that we were not interested.
Karla
Stayed 3 nights in Jun 2024