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Reviews of Welcominns Hotel Ottawa

2.5 out of 5
Welcominns Hotel Ottawa
1220 Michael Street, Ottawa, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1118 reviews" "
Rating 8 - Good. 396 out of 1118 reviews" "
Rating 6 - Okay. 119 out of 1118 reviews" "
Rating 4 - Poor. 45 out of 1118 reviews" "
Rating 2 - Terrible. 39 out of 1118 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay highly recommend it
Stayed 1 night in May 2024
Response from Ryan on May 21, 2024
Thanks Danny for the glowing review. We hope to see you again soon.

10/10 Excellent

Range Gowda

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and nice. Good for the price.
Stayed 2 nights in May 2024
Response from Ryan on May 21, 2024
Thank you very much for the wonderful review.

6/10 Okay

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, a lot of restaurants near. The area for breakfast was small. For one night stay was ok
Stayed 1 night in May 2024
Response from Ryan on May 21, 2024
Hi Leonardo and thank you for taking the time to review your stay with us. We appreciate the feedback.

10/10 Excellent

FRONICA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for mega bus and public transportation.
Stayed 3 nights in May 2024
Response from Ryan on May 21, 2024
Hi Fronica and thank you for sharing your review with us.

10/10 Excellent

Ana

Very good
Stayed 1 night in May 2024
Response from Ryan on May 21, 2024
Thank you very much Ana.

6/10 Okay

Ravi

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Ryan on May 21, 2024
Thank you Ravi.

8/10 Good

Guido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price was great, staff was friendly.
Stayed 2 nights in May 2024
Response from Ryan on May 21, 2024
Thanks Guido for sharing your review with us.

8/10 Good

Yushan

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Ryan on May 21, 2024
Thank you very much for your review.

8/10 Good

John

Liked: Cleanliness, amenities
Price
Stayed 1 night in May 2024
Response from Ryan on May 17, 2024
Thanks John for taking the time to share your review with us.

10/10 Excellent

maria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel looks like it had just been refurbished. Staff was very very friendly. Breakfast was your typical continental breakfast, but there was plenty of it.
Stayed 1 night in May 2024
Response from Ryan on May 16, 2024
Thank you very much Maria for the great review. We appreciate the wonderful feedback and hope to see you again soon.

6/10 Okay

Ramin

Business traveller
The room was supposed to be smoke free but it stunk.
Stayed 1 night in May 2024
Response from Ryan on May 16, 2024
Hi Ramin and thank you for your review. We apologize for the issue you encountered during your stay. We will investigate the room you stayed in a make the necessary corrections for the smell.

10/10 Excellent

Kiyoshi, Port Coquitlam

Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast, clean facility, great staff
Stayed 1 night in May 2024
Response from Ryan on May 16, 2024
Thank you very much for the wonderful review Kiyoshi.

8/10 Good

Ian, Oakville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on May 16, 2024
Thank you Ian.

8/10 Good

Ian, Oakville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Ryan on May 15, 2024
Hi Ian and thank you very much for the kind review.

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ryan on May 16, 2024
Thanks Virginie for the review.

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on May 16, 2024
Thank you Jim

10/10 Excellent

Sukhpreet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and very beautiful. You must visit this place.
Stayed 2 nights in May 2024
Response from Ryan on May 15, 2024
Thank you very much for the wonderful review. We are very happy to hear you enjoyed your stay and we look forward to seeing you again.

10/10 Excellent

Kerry, Kanata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in May 2024
Response from Ryan on May 14, 2024
Thank you very much Kerry.

10/10 Excellent

Vicki, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely decorated rooms, good breakfast selection, in room ice bucket and coffeetea selection, and nice walk in shower. The front desk staff was kind and helpful.
Stayed 1 night in May 2024
Response from Ryan on May 14, 2024
Hi Vicki. Thank you very much for the wonderful review. We are happy to hear your enjoyed your stay and we hope to see you again soon

10/10 Excellent

Gurpal

Stayed 2 nights in Apr 2024
Response from Ryan on May 14, 2024
Thank you very much Gurpal for the great review.

10/10 Excellent

Lenya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on May 14, 2024
Thank you very much.

4/10 Poor

ASHISH

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The AC wasnt working, you can hear everything from the hall and neighboring rooms. Limited breakfast options.. Almost a motel level hotel.
Stayed 1 night in May 2024
Response from Ryan on May 13, 2024
Hi Ashish and thank you for taking the time to review your recent stay with us. We are sorry to hear your stay fell below expectations. We are always looking for ways to improve the guest experience and will certainly lean on your feedback as we move forward with our renovation and improvement plans.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rya on May 13, 2024
Thank you very much William

6/10 Okay

Diana

Travelled with family
Disliked: Amenities
Dated property but room was clean and bed was comfy.
Stayed 1 night in May 2024
Response from Ryan on May 13, 2024
Thank you Diana for sharing your review with us. We are happy to let you know that we will be continuing our renovation project later this year to improve the guest room experience. We hope to see you again.

6/10 Okay

Maisam

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
“First impression is last” the front desk lady was not trained to talk to the guests politely and smile which is basic for front desk job. The room was nice and clean but there was too much noise coming from outside and the AC was making noise all night.
Stayed 1 night in May 2024
Response from Ryan on May 10, 2024
Thank you very much Maisam for sharing your review with us. We appreciate your feedback and apologize that your interaction with our staff was below expectations. We continue to grow our team through training and will certainly focus on this area.

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ryan on May 6, 2024
Thank you very much Cheryl for sharing your review with us.

8/10 Good

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ryan on May 6, 2024
Hi Bernie and thank you for taking the time to review your recent stay with us.

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to highway and restaurants.
Stayed 1 night in May 2024
Response from Ryan on May 6, 2024
Than you very much Alexandra.

10/10 Excellent

Redona

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ryan on May 6, 2024
Thanks Redona for the great review.

10/10 Excellent

Eliecer

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Old fashioned but very appropriate for staying 1 or 2 nights to run errands on Ottawa. I love free parking. That's makes a difference for me. Close to the mall is also an advantage.
Stayed 1 night in May 2024
Response from Ryan on May 6, 2024
Hi Elicer and thank you very much for the wonderful review. We appreciate the great feedback and hope to see you again soon.

10/10 Excellent

Iyed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan on May 6, 2024
Thank you Iyed.

10/10 Excellent

Vladimir, Winnipeg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Ryan on May 3, 2024
Thank you very much Vladimir for the wonderful review.

6/10 Okay

Rachael

If you get a end room you will get lots of morning light really early due to having two sets of windows. The adjoining door next door made for noise travel which was annoying up till 12.30am. The room was also at the elevator entry, noise again! The girl group visiting my neighbor at 11.40pm had to be told to move along by myself as they made loud conversation right at the door next to mine. The room was nicely set out but the bath tub surround could do with a deep clean. The bed pillows where nice when sitting but not so to sleep on, i prefer a flatter one. The TV was on a side wall and was awkward to watch from the bed. The breakfast area was in the basement, a bit tight for seating but had plenty of food. I would stay again but know to make sure my room had better placement.
Stayed 1 night in Apr 2024
Response from Ryan on May 2, 2024
Hi Rachael and thank you very much for sharing your review with us. We are sorry to hear of the issues you encountered during your stay, but are happy to hear you would visit us again. When you do, we will be pleased to provide you a room away from the elevator landing. Thank you again.

10/10 Excellent

Kathy

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan on May 2, 2024
Thank you Kathy.

10/10 Excellent

Sukhman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ryan on May 2, 2024
Thank you very much

10/10 Excellent

Taher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Fast check-in and check-out. Friendly front desk agents. Hotel is in good and clean condition.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 30, 2024
Hi Taher and thank you very much for the kind review and your continued loyalty. We look forward to seeing you again.

10/10 Excellent

Anne Marie

Don’t let the outside appearance fool you! I was quite concerned when I pulled up, as it’s quite run down looking, but the inside was modern, and spotless. Super quiet as well!
Stayed 1 night in Apr 2024
Response from Ryan on Apr 30, 2024
Thank you very much Anne Marie for the wonderful review. We are thrilled to hear you enjoyed your stay and we hope to see you again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Clean room. Comfortable bed. Great price. The area is not great. But that's not their fault. Convenient by mall. The Breakfast is very limited. But over all its great value and the room was better than most bigger chain hotels.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 30, 2024
Thank you Kevin for the great review. We appreciate the amazing feedback.

10/10 Excellent

Laura

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ryan on May 6, 2024
Thank you very much Laura for the great review.

6/10 Okay

juan, Allentown

Stayed 1 night in Apr 2024
Response from Ryan on May 21, 2024
Thank you Juan

8/10 Good

Neil

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For the price, a very good value. Keep in mind that you are removed from the center of Ottawa, but with a couple of malls nearby as well as a few restaurant options, it's very good for the money. Even the free breakfast was orderly!
Stayed 1 night in Apr 2024
Response from Ryan on Apr 29, 2024
Hi Neil and thank you for taking the time to review your recent stay with us. We appreciate the great feedback and hope you will visit us again soon.

10/10 Excellent

Arjun

Travelled with family
Liked: Property conditions & facilities
The property is too good. Neat and clean. Spacious room. Compliment breakfast was delicious.
Stayed 1 night in Apr 2024
Response from Ryan on Apr 29, 2024
Thank you so much Arjun for the wonderful review. We are happy to hear you enjoyed your stay and look forward to seeing you again soon.

2/10 Terrible

Dion

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very poor. First, elevators had to be reset. Toilet plugged with a few pieces of toilet paper. Plug-ins very loose, would not hold phone charger. Freezing cold and a/c came on by itself after I turned it off. Area very run down.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 29, 2024
Thank you Dion for taking the time to share your review with us. We are terribly sorry to hear that your experience fell below expectations. We will be sure to address the issues outlined in your review and hope you will give us another opportunity to show you that this experience is not common place at our hotel.

10/10 Excellent

Laura

Stayed 6 nights in Apr 2024
Response from Ryan on May 17, 2024
Thank you very much Laura for the great review.

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from ryan on Apr 26, 2024
Good morning Richard,Thank you for taking the time to write a review.We appreciate your feedback.Regards.

8/10 Good

Thomas

Stayed 1 night in Apr 2024
Response from Ryan on May 14, 2024
Thanks Thomas for sharing your review with us.

10/10 Excellent

Abhin Shiny James

Liked: Cleanliness, staff & service, property conditions & facilities
Real great service. Get 3rd floor and up
Stayed 1 night in Apr 2024
Response from ryan on Apr 25, 2024
Good morning,Thank you for you review.We look forward to your next stay with us.Regards.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, comfortable. And close to the 417, easy in and out.
Stayed 1 night in Apr 2024
Response from ryan on Apr 23, 2024
Good afternoon William,Thank you for your review.We look forward to seeing you soon!Regards.

10/10 Excellent

Andre

Stayed 1 night in Apr 2024
Response from Ryan on May 13, 2024
Thanks Andre for the great review.

10/10 Excellent

Sefik

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2024
Response from ryan on Apr 22, 2024
Good afternoon,Thank you for your review.We look forward to your next stay with us.Regards.