All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 676 out of 1007 reviews" "
10 - Excellent
676
Rating 8 - Good. 242 out of 1007 reviews" "
8 - Good
242
Rating 6 - Okay. 49 out of 1007 reviews" "
6 - Okay
49
Rating 4 - Poor. 20 out of 1007 reviews" "
4 - Poor
20
Rating 2 - Terrible. 20 out of 1007 reviews" "
2 - Terrible
20
9.4/10
Cleanliness
9.4/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Stuart
Travelled with partner
May 27, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
The Hilton Garden hotel is conveniently located to both Niagara wine country and Niagara Falls.
Some garden areas are hard to access. Our floor and room are the exact one that we had on a previous visit and the ice machine is still out of order. No coffee in our room. Our bathroom floor looked dirty.
These are the reasons why our stay was three star, average.
Response from Kristin - Front Desk Supervisor on May 26, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Great hotel, great breakfast and overall very clean facilities. Also great staff, very welcoming
Nuno
Stayed 1 night in May 2024
Response from Kristin on May 26, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
We were so pleased with the food,both dinner and breakfast, at the restaurant. All of the staff was so friendly and helpful. We really enjoyed our stay and would go back for another stay on the future.
Caleigh
Stayed 1 night in May 2024
Response from Kristin - Front Desk Supervisor on May 21, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Good spot to centralize yourself and enjoy all that the area offers
Robert
Stayed 1 night in May 2024
Response from Kristin on May 21, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our central location makes it easy to visit Niagara Falls, Niagara on the Lake, and St. Catharines, which are located 15 minutes from the hotel. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on May 20, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
I felt comfortable and well looked after by the staff.
Andrius
Stayed 1 night in May 2024
Response from Kristin on May 12, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on May 6, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on May 6, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Clean rooms and property. Friendly service. Great breakfast.
Harlen
Stayed 1 night in May 2024
Response from Kristin - Front Desk on May 4, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Sarah
Apr 20, 2024
Sarah
Stayed 1 night in Apr 2024
Response from Kristin on May 12, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
6/10 Okay
Anet
Apr 16, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Older property and place workout. Good customer service. Need a car to travel around. No easy access for walking around/ sidewalk.
Anet
Stayed 1 night in Apr 2024
Response from Kristin on Apr 18, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Bruce
Travelled with family
Apr 16, 2024
Liked: Amenities
No complaints, every thing was great
Bruce
Stayed 1 night in Apr 2024
Response from Kristin on Apr 18, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Carolyn
Apr 12, 2024
Carolyn
Stayed 1 night in Apr 2024
Response from Kristin on Apr 18, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on Apr 8, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
4/10 Poor
Richard, Huntsville
Apr 3, 2024
Liked: Cleanliness
All was wonderful except we thought we had breakfast included disappointed
Richard
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Apr 5, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of service you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you at this time, please contact me at the phone number or email below. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
8/10 Good
Kenneth
Apr 2, 2024
Kenneth
Stayed 1 night in Apr 2024
Response from Kristin - Front Desk SUpervisor on Apr 24, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
8/10 Good
Nigel
Travelled with family
Apr 1, 2024
Liked: Cleanliness, staff & service, amenities
Property is starting to look a little dated although looks like bathrooms have been renovated.
Nigel
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Apr 2, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
The room was super clean and comfortable. The staff were so nice and helpful. The breakfast was amazing! The hotel had everything we needed, super happy with our stay. Will stay again !
Kyle
Stayed 2 nights in Mar 2024
Response from Kristin - Front Desk Supervisor on Apr 2, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
6/10 Okay
Yansong
Mar 31, 2024
Liked: Cleanliness, staff & service
Yansong
Response from Kristin - Front Desk Supervisor on Apr 2, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Edgar
Mar 30, 2024
Liked: Amenities
Love the experience!
Edgar
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Apr 2, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
6/10 Okay
Walter
Travelled with partner
Mar 30, 2024
Liked: Cleanliness, staff & service, amenities
The pipes were very loud , when the people above our room had a bath it was really loud , other than that it was completely comfortable
Walter
Stayed 2 nights in Mar 2024
Response from Kristin on Apr 2, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We know how important a good night’s sleep is and I sincerely apologize for the noise issue encountered during your stay. I am so sorry that you could clearly hear noise from the rooms above you, I will address with our maintenance team.
6/10 Okay
Lugina
Mar 30, 2024
Liked: Staff & service
Lugina
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Apr 2, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Migdalia
Mar 24, 2024
Migdalia
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Mar 25, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on Mar 18, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
The front desk was lovely and so welcoming. The entire process was incredibly easy and the room was clean accessible. They even included a treat for my pup which was such a cute surprise!
Milica
Stayed 1 night in Mar 2024
Response from Kristin - Front Desk Supervisor on Mar 18, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. I am happy to hear that you had a wonderful stay. Our staff strive to give great customer service and are so happy when we hear comments like yours. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
2/10 Terrible
Yvette
Feb 28, 2024
Yvette
Stayed 1 night in Feb 2024
Response from Kristin on Mar 21, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I will share your comments with our team and want to assure you that this is not our normal level of service. If there is anything else I can do for you at this time, please do not hesitate to reach out. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on Feb 22, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Needs to replace Canadian Flag as it’s tarred off. National Flag is big respect of country. Supposed to be in good condition all the time. Someone has to pay attention on it. Rest everything was ok.
Divyesh
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 22, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. Our team has been informed about the flag and is looking into rectifying this issue. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
A total 5 star !
Perfect Valentine getaway .
Felt so welcomed the second we walked in. Staff was a 10 out of 10 .
Bonus : Loved the washroom mirror for applying makeup .
Thanks Hilton 😉
Vivian
Stayed 1 night in Feb 2024
Response from Kristin - Front Desk Supervisor on Feb 15, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Response from Kristin - Front Desk Supervisor on Feb 15, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Katherine
Feb 11, 2024
Katherine
Stayed 1 night in Feb 2024
Response from Front Desk Agent on Feb 12, 2024
Dear Guest,Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.Sincerely,Management
We reserved this hotel for our daughter so she’d be close to us. It was very convenient.
Bruce
Stayed 2 nights in Feb 2024
Response from Front Desk Agent on Feb 12, 2024
Dear Guest,Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.Sincerely,Management
8/10 Good
Susan
Jan 27, 2024
Susan
Stayed 1 night in Jan 2024
Response from Kristin on Jan 31, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Dion, Whitby
Jan 6, 2024
Dion
Stayed 1 night in Dec 2023
Response from Kristin - Front Desk Supervisor on Jan 27, 2024
Thank you for taking a moment to share your experience. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
William
Jan 5, 2024
Liked: Amenities
William
Stayed 2 nights in Jan 2024
Response from Kristin on Jan 15, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
close to highway and the outlet mall. staff was very courteous and responsive. walls are think and very little water pressure
Candace
Stayed 1 night in Dec 2023
Response from Kristin - Front Desk Supervisor on Jan 8, 2024
Thank you for your valuable feedback. If there is ever anything that we can do to enhance your stay in the future, please do not hesitate to contact us. We are always happy to help. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
10/10 Excellent
Krista
Jan 1, 2024
Krista
Stayed 1 night in Dec 2023
Response from Kristin on Jan 31, 2024
Thank you for taking a moment to share your experience. We appreciate your feedback and value your business. We are happy to hear that you had a wonderful stay. We look forward to welcoming you back to our hotel in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
6/10 Okay
Bill
Dec 31, 2023
Bill
Stayed 1 night in Dec 2023
Response from Kristin on Jan 2, 2024
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I want to assure you that this is not our normal level of service. We hope you will consider staying with us again in the future. At Hilton Garden Inn, our goal is to make your stay better and brighter. Guaranteed.
4/10 Poor
Uttamjit
Travelled with family
Dec 28, 2023
Disliked: Cleanliness, staff & service, amenities
Uttamjit
Stayed 1 night in Dec 2023
Response from Kristin - Front Desk Supervisor on Jan 8, 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We regret that we were not able to provide you with the quality of service you expected. We are constantly working to improve our hotel and your comments will help us improve in this area. If there is anything else I can do for you at this time, please contact us. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.