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Reviews of River Rapids Inn

2.5 out of 5
River Rapids Inn
4029 River Rd, Niagara Falls, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1004 reviews" "
Rating 8 - Good. 342 out of 1004 reviews" "
Rating 6 - Okay. 110 out of 1004 reviews" "
Rating 4 - Poor. 57 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Stayed 1 night in May 2024

10/10 Excellent

Salahuddin

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Gary

Poor checkin staff struggled with the practice cess very frustrating
Stayed 1 night in May 2024

4/10 Poor

Mary

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mariya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in May 2024

6/10 Okay

Edward

Travelled with family
Disliked: Staff & service, property conditions & facilities
Door was locked upon arrival. Took me a half hour to get into lobby to check in.
Stayed 1 night in May 2024

6/10 Okay

Elizabeth

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
It was great value.
Stayed 1 night in May 2024
Response from RRI on May 6, 2024
Hello ElizabethThank You for your positive feedback, we appreciate it!

10/10 Excellent

Biennalyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and very convenient. A place to stay, that you will come back for the next trip in Niagara Falls.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 30, 2024
Hello Biennalyn,Thank you for your positive review, we look forward to having you back!

10/10 Excellent

Terry, Brampton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice atrium at the pool. A bit outdated, but has been refurbished nicely. Front desk staff amazing!
Stayed 2 nights in Apr 2024
Response from Guest Service on Apr 28, 2024
Hello, TerryIt was a pleasure having you stay at our hotel, we appreciate the constructive feedback. Hope to see you again soon.

2/10 Terrible

Gary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware of the $20 parking charge they try to make you pay on arrival, just park on the street. Limited room facilities , no coffee or tea in the rooms
Stayed 1 night in Apr 2024
Response from RRI on Apr 27, 2024
Hello GaryWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

8/10 Good

Melissa

Travelled with partner
Liked: Amenities
We will be back. Thank you
Stayed 1 night in Apr 2024
Response from . on Apr 22, 2024
we appreciate your time for the feedback . you most welcome next time , we make sure to make your stay more spacious.

8/10 Good

Bridgette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Apr 2024
Response from RRI on Apr 19, 2024
Hi BridgetteThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Shenise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for everything you get!
Stayed 1 night in Apr 2024
Response from RRI on Apr 19, 2024
Hi Shenise,Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

4/10 Poor

Billy

Disliked: Property conditions & facilities
Water in shower was lukewarm. Basics.
Stayed 2 nights in Apr 2024
Response from RRI on Apr 19, 2024
Hi BillyThanks for your feedback.

6/10 Okay

Brian

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from RRI on Apr 13, 2024
Hi BrianThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were given an upgrade to the top floor (4th) overlooking the Niagara River. Looking straight ahead it’s hard to see the river (because it’s so far down) but great view of the river and whirlpool area when you look to the left. Great staff and clean room, only negative would be the older heating/cooling unit which over dried out the room when we had the heat on, but at least it worked. Included standard breakfast was good. Highlights were the friendly and attentive staff and the view.
Stayed 1 night in Apr 2024
Response from RRI on Apr 13, 2024
Hi DwayneThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Gilles, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, very cost effective
Stayed 1 night in Apr 2024
Response from RRI on Apr 17, 2024
Hi Gilles , Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Otto

Liked: Cleanliness, staff & service, property conditions & facilities
Tbd
Stayed 1 night in Apr 2024
Response from RRI on Apr 13, 2024
Hi OttoThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RRI on Apr 13, 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Desiree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay!
Stayed 3 nights in Apr 2024
Response from RRI on Apr 9, 2024
Hi Desiree ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

8/10 Good

Allison

Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 30, 2024
Hello, AllisonWe appreciate your rating!

10/10 Excellent

robert, Tillsonburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from RRI on Apr 13, 2024
Hello Robert,Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from RRI on Apr 13, 2024
Hello Gwen, Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much Kindest Regards,River Rapids Inn

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Guest Service on Apr 28, 2024
Hello, Amanda Thank You for your positive feedback, we appreciate it!

6/10 Okay

Carlos

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Disappointed with the heated pool. We arrived Friday night. Hotel was full, pool was heated and full of guests. Next day, not that many guests, and they turned off the heat. The sauna also didn’t work. Usually I wouldn’t make a big deal, but we choose this property in between few other because of the heated pool. We asked the management, they claimed they turned on, but the water was never warm. ( would take few good hours to heat)
Stayed 2 nights in Mar 2024
Response from RRI on Apr 6, 2024
Hello CarlosWe do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. Thank you very much. Kindest Regards, River Rapids Inn

10/10 Excellent

Hermis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk service. Rooms very clean Nice breakfast. I’ll be back to that Hotel whenever I go to Niagara Falls
Stayed 1 night in Mar 2024
Response from Anjali on Apr 6, 2024
Hi Hermis ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best Regards River Rapids Inn

6/10 Okay

Leigh-Anne

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool area is severely outdated and requires renovation.
Stayed 1 night in Mar 2024
Response from RRI on Mar 19, 2024
Hi Leigh Anne,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness
While the location was close to the river the area was not close to any other amenities
Stayed 4 nights in Mar 2024
Response from RRI on Mar 19, 2024
Hi Ann Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 Terrible

Omkar

No one available in the night, our room door was not opening, nobody responding over phone. We needed to break open the door to get inside, never recommend the hotel
Stayed 2 nights in Mar 2024
Response from RRI on Mar 17, 2024
Dear Guest,Thank you for your feedback

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at River rapids inn. We were charmed by the lady at the concierge who gave us great tips. We went on a hike at Niagara glen Got takeout from jal mahal and were blown away. Will be staying here again!!!!
Stayed 1 night in Feb 2024
Response from RRI on Mar 13, 2024
Hi Rebecca Thank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

10/10 Excellent

Marco

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the staff was good, was not happy that you guys called me and asked what time I was coming and that check in is not later than 10pm which your website says 12pm, this is not acceptable. Also the food was terrible and was cold the eggs were horrible and were cold same with the sausage I wouldn’t even be surprised if they were from the day before. The room was obviously just renovated but you guys could not clean it up after then was still dust on the counter and dirt on the floor, also the tv never worked in either room and same with the microwave. The pool was definitely not heated and was extremely cold. Long story short if you say the hotel has something it better have it.
Stayed 2 nights in Feb 2024
Response from RRI on Feb 26, 2024
Hi Marco,Thank you for bringing the issues to our attention. We apologize for the inconvenience during your stay. We look forward to welcoming you in future.

10/10 Excellent

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice clean rooms
Stayed 4 nights in Feb 2024
Response from RRI on Feb 23, 2024
Hi Randy ,Thank you for the to rating and choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean and the amenities were as advertised. Staff was friendly.
Stayed 1 night in Feb 2024
Response from RRI on Feb 23, 2024
Hello KevinThank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

8/10 Good

ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from RRI on Feb 23, 2024
Hi Elizabeth,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

8/10 Good

Angela

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from RRI on Feb 19, 2024
Hello Angela, Thank you very much for sharing your experience at the River Rapids Inn. We are pleased you enjoyed your stay at our property. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

6/10 Okay

CANDY

Travelled with partner
Liked: Cleanliness
bath tub max.hot is only a bit warm, only one set of shower gel, 2 bottle of water per stay (booked for 2 nights ). Didnt provide hot water kettle or coffee maker. breakfast included but sauage, eggs and harshbrown is cold. No vending machine
Stayed 2 nights in Feb 2024
Response from RRI on Feb 19, 2024
Hi Candy,Thank you for choosing our hotel and taking time to share review. We are genuinely sorry for the negative experience you had in room . We will address these concerns with proper individuals, and will take corrective actions to improve our overall guest experience.We thank you for your patience.Best Regards

2/10 Terrible

Sanjana

Liked: Cleanliness
Very noisy neighbours where I couldn’t sleep. Tried calling the front desk and would not pick up. Will not stay here again.
Stayed 2 nights in Feb 2024
Response from RRI on Feb 19, 2024
Hello Sanjana,Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very muchKindest Regards, River Rapids Inn

6/10 Okay

Pushpapalan

Travelled with family
Liked: Staff & service, property conditions & facilities
Breakfast area & washroom is clean, beds were done well. Staff were nice & helpful, didn't have any concerns. Parking area is not cleaned. Additional charges for parking & room service(parking $20 Room service $5 HST) in addition to payment at the time of booking. The building gives an overall feeling poor condition
Stayed 1 night in Feb 2024
Response from RRI on Feb 19, 2024
Hi Pushpapalan,Thank you for choosing to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

8/10 Good

Frank

Stayed 2 nights in Feb 2024
Response from rri on Mar 24, 2024
Hi FrankThank you for choosing us to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future. Best Regards River Rapids Inn

2/10 Terrible

Eriko

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RRI on Feb 11, 2024
Hello Eriko,Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very much. Kindest Regards, River Rapids Inn

10/10 Excellent

Hilario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from River Rapids Inn on Feb 11, 2024
Hi Hilario,Thank you for choosing to stay with us and sharing your review. We are grateful for your feedback and hope you will revisit us. Best RegardsRiver Rapids Inn

4/10 Poor

ali

Disliked: Property conditions & facilities
No warm pool ... parking not included and expensive
Stayed 1 night in Jan 2024
Response from Salim on Feb 4, 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We do apologize for the challenges you encountered during your stay. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

6/10 Okay

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Close to family, smell like bug spray. Breakfast was horrible, cold eggs and they were stirred to so much looked like minced granules. The food was not fresh. Front desk arrival was rude, and returning the key card he never said a word, not a thank you or acknowledgment I was there. Very disappointing again. And Parker fee of 20 dollars ridiculous for that neighborhood.
Stayed 1 night in Jan 2024
Response from Radha on Feb 4, 2024
Hello, Guest. Thank you very much for sharing your experience at the River Rapids Inn. We do apologize for the challenges you encountered during your stay. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Please contact us if you need any help for your next stay! We look forward to welcoming you back soon. Thank you very much. Kindest Regards,River Rapids Inn

2/10 Terrible

Madhava raju

Stayed 1 night in Jan 2024
Response from Radha on Feb 4, 2024
Hello Guest, Thank you for taking the time to write a review about your recent stay at our property. We do apologize for the challenges you encountered during your stay. We encourage our guests to contact our guest services team with regards to their concerns. We appreciate your honest feed back and we will keep working hard to meet our guests' needs. Thank you very much. Kindest Regards,River Rapids Inn

10/10 Excellent

Rajbir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RRI on Jan 16, 2024
Hi Rajbir,Thank you for choosing to stay with us and for your feedback. We value you as a guest and hope that we have the opportunity to welcome you in future.Best Regards River Rapids Inn

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Good: => Hotel was clean => I didn't use the pool - but the pool looked fantastic => Receptionist was polite => The bathroom had nice hot water Personal Mistakes made that I should've seen: => Actually far away from Clifton Hill and the Falls - that's on me, I should've google mapped it. => $5 resort fee charged on top of whatever you pay -> this is written at the very very bottom of the hotel.com page for this resort. I thought this should've been included but wasn't. the bad:- => $20/= parking fee. Literally like three streets away you can park for free.
Stayed 1 night in Jan 2024
Response from RRI on Jan 16, 2024
Hi , It's great to hear that your overall stay at River Rapids Inn was fantastic! We always appreciate your presence at our hotel. Looking forward for the next visit. Best regards, River Rapids Inn

8/10 Good

Jia Hong

Travelled with family
Liked: Staff & service, amenities
The bath water does not work properly and staff changed to another room. There is parking charge $20 per night, they dropped to $10. Not sure if all hotels in area charged this, but this is first time havecto pay parking while staying in a hotel.
Stayed 2 nights in Jan 2024
Response from RRI on Jan 16, 2024
Hi Hong,Thank you for choosing our hotel and taking time to share review. We are genuinely sorry for the negative experience you had in room regarding shower. We will address these concerns with proper individuals, and will take corrective actions to improve our overall guest experience. We thank you for your patience. Best Regards

10/10 Excellent

Ali

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ga on Jan 7, 2024
Thank you for the rating

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grounds appeared well-kept.
Stayed 1 night in Dec 2023
Response from ga on Jan 7, 2024
Thank you for the positive feedback

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from ga on Jan 7, 2024
We love your 5 star rating.