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Personally first i was afraid that how will be the room regarding cleaning and look but after that when i enter i was surprised it was so neat and clean and ofcourse view from my room was awsome. If i come next time for stay i definately will book room in this hotel again. Thankyou
The location was within walking distance of the Falls & Fallsview Casino which I liked. The pool was very nice. I was pleasantly surprised that during our 2 day stay the rooms was tidied up and restocked on the first day.
The hotel is definately outdated, old carpets in hallways, the shower stall walls weren't the cleanest, had trouble right away with the key cards working and our toilet was plugged. Even though it was fixed very fast I would have thought the cleaning staff might have noticed this when cleaning the room.
Hello there, thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay. We strive to provide exceptional service and amenities to all our guests, and we're thrilled that we exceeded your expectations. We look forward to welcoming you back soon!
In general it is fine, but there were a couple of things that I did not like, the condition of the bathtub was unpleasant, it was not dirty but stained, something that could easily be removed, and in the pool the smell of chlorine was very intense, for my taste.
Ramon
Stayed 2 nights in May 2024
Response from Front Desk on May 13, 2024
Thank you for your feedback. We are so sorry for the Inconvenience. We will try our level best to resolve these issues. Hoping to see you again.
The hotel has very poor service and not keep up the rooms and no hot water towel smell not clean.
Carla
Stayed 1 night in May 2024
Response from FD on May 15, 2024
Hello Carla, we apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we'll address these issues promptly to ensure a better experience for our guests in the future. Best regards!
10/10 Excellent
Mike
May 12, 2024
Liked: Staff & service
Property is old and water damage on the bathroom door
Mike
Stayed 1 night in May 2024
Response from Front Desk on May 13, 2024
Thank you for your precious feedback. Hope to see you again.
8/10 Good
Kamran
May 12, 2024
Liked: Cleanliness, staff & service
Kamran
Stayed 1 night in May 2024
Response from Front Desk on May 13, 2024
Thank you for your precious feedback. Hope to see you again.
2 of 3 rooms had issues…broken shower valve, bad bath vent fan, smelled very smoky.
Mark
Stayed 2 nights in Apr 2024
Response from FD on May 15, 2024
Hello Mark, we're truly sorry for the inconvenience you faced with the rooms during your stay. Rest assured, we'll investigate these issues and take immediate action to rectify them. Your feedback helps us improve, and we appreciate you bringing these matters to our attention. Best Regards!
Hello Edward, thank you for your feedback, we are glad to know that you enjoyed staying with us. We wish to see you again. Thank you
6/10 Okay
Amy Nicole
Travelled with family
May 6, 2024
Liked: Staff & service, amenities
I was there for two nights. Room was comfortable and spacious enough but were not soundproofed. I was woken up both nights by other guests being incredibly loud in the hallways. Room was neat and clean, but hallways were showing the age of the building. Although I did not partake the pool did look inviting. Clifton Hill and the Falls were within walking distance, making it easy to access them without the need to pay for extra parking. Most “tourist” attractions were within walking distance as well.
Amy Nicole
Stayed 2 nights in May 2024
Response from fd on May 8, 2024
Hello Amy, Thank you for sharing your recent stay experience with us. We're glad to hear that you found your room comfortable and spacious, although we apologize for any inconvenience caused by noise in the hallways. We value your feedback, and we hope to welcome you back for an even better experience in the future. Thank you!
Hello Puneet, Thank you for your review. We appreciate the feedback. We are extremely sorry for the inconveniences caused. We hope to see you again in the future, so that we can provide the best service next time. Best regards
2/10 Terrible
Jessica
May 6, 2024
Disliked: Cleanliness
Jessica
Stayed 2 nights in May 2024
Response from Front Desk on May 8, 2024
Hi there! Thank you for your review. We appreciate the feedback, sorry for the inconveniences caused. We hope to see you again in the future. Best regards!
Hi there! Thank you for your review. We appreciate the feedback, sorry for the inconveniences caused. We hope to see you again in the future. Best Regards!
Hello Claire, thank you for your kind words! We're thrilled to hear that our staff made a positive impression during your stay. Providing exceptional service is always our goal, and we're delighted that our team exceeded your expectations. We hope to welcome you back soon for another wonderful experience!
Hi there! Thank you for your review. We appreciate the feedback, sorry for the inconveniences caused. We hope to see you again in the future. Best Regards!
4/10 Poor
Ginny
Travelled with group
Apr 30, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities
The room smelled, toilet wouldn't flush properly, bathroom fan was falling out of the ceiling and was loud when turned on, charged for parking, refrigerator was not included in room without an additional charge. Comforter had dried blood stains. I would not recommend this hotel to anyone!!
Ginny
Stayed 2 nights in Apr 2024
Response from fd on May 8, 2024
Hello Ginny, We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we sincerely apologize for the inconvenience caused by the room odor, toilet, bathroom fan, and bedding condition. Please rest assured that we take your comments seriously, and we will address them with our Housekeeping to ensure improvements are made.Regarding the parking charges and refrigerator, we apologize for any confusion. Both are indeed mentioned on our website as well as through the third-party booking platform. However, we understand your frustration and will review our communication to ensure clarity for future guests.We regret that we fell short of your expectations and appreciate your honesty. We hope to have the opportunity to regain your trust in the future.
2/10 Terrible
Analuisa
Travelled with partner
Apr 29, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathroom had mold in the shower tub had mold coming out of jets and plug wouldn’t stay in
Analuisa
Stayed 1 night in Apr 2024
Response from fd on May 8, 2024
Hello Analuisa, Thank you for bringing this matter to our attention. We're deeply sorry to hear about the cleanliness issues you encountered during your stay. Maintaining a clean and hygienic environment is a top priority for us, and it's disappointing to learn that we fell short of your expectations in this regard. Please rest assured that we take your feedback seriously and have already taken steps to address the mold in the shower tub and jets. Additionally, we're investigating the issue with the plug to ensure it's resolved promptly. We appreciate your understanding and hope to have the opportunity to exceed your expectations during your next visit.
Dim bathroom lighting, multiple outlets not working, no fridge or microwave in the room, ancient tv that barely works, room keycards stopped working mid stay
Spencer
Stayed 3 nights in Apr 2024
Response from fd on May 8, 2024
Hello Spences, Thank you for sharing your feedback with us. We're truly sorry for the inconveniences you encountered during your stay. Regarding the outlets, we understand the frustration and have already dispatched our maintenance team to promptly address the issue in your room.In regards to the fridge, we apologize if there was any confusion, as we do offer fridge rental services with a charge, as mentioned on our website. Additionally, for safety reasons, we don't provide microwaves in guest rooms, but we do have one available in the lobby for your convenience.We sincerely apologize for the inconvenience caused by the malfunctioning TV and room keycards. Rest assured, we are investigating these matters to prevent recurrence.We appreciate your understanding and hope to have the opportunity to better serve you in the future.
Hello Sampath, Thank you for your review. We appreciate the feedback. We are extremely sorry for the inconveniences caused. We hope to see you again in the future, so that we can provide the best service next time. Best regards
10/10 Excellent
Amanpreet kaur
Apr 27, 2024
Liked: Cleanliness
Amanpreet kaur
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 28, 2024
Hello Amanpreet, Thank you for your review. We appreciate the feedback. We hope to see you again in the future. Best regards
6/10 Okay
Chanel
Travelled with group
Apr 26, 2024
Room was okay a bit dirty
Chanel
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 28, 2024
Hi there! Thank you for your review. We appreciate the feedback, we do apologize for the inconveniences caused. We hope to see you again in the future. Best regards
6/10 Okay
Lucia
Travelled with family, Travelled with family and small children, Travelled with partner
Apr 26, 2024
Liked: Staff & service
Disliked: Amenities
Staff is friendly snd they try to accomodate. However i feel like basic things duch as a mini fridge should be includednin a room. Fanilies usually travel with baby food or milk and dont necessary expect to pay an additional fee. I have never been to a hotel before thatbdid not have a fridge included.
Now i know to do research next time i book a hotel . Thank you.
Lucia
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 28, 2024
Hello Lucia, Thank you for your review. We appreciate the feedback. We usually provide comp fridge to the rooms that has a baby as well as for medication storage. We do apologize for the inconvenience caused, We hope to see you again in the future. Best regards
Hi there! Thank you for your review. We appreciate the feedback, sorry for the inconveniences caused. We hope to see you again in the future. Best regards
It was a nice hotel, had a the basics you need. We had issues with key cards a few times but it got sorted without any issue. I would return if ever I went back to Niagara.
Sebastien
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 26, 2024
Hello Sebastien, thank you for your feedback and we are glad to know that you enjoyed staying with us, also looking forward to meet you again in future, Thank you
2/10 Terrible
Karmjit
Apr 21, 2024
Disliked: Cleanliness, staff & service
Lack of communication we were told by reception multiple times that we could extend our check out to 12 and then they came at 11 demanding that we leave. Will not be staying at this location again.
Karmjit
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 26, 2024
Hello Karamjit, thank you for your feedback, I apologize for issues that you had experienced during your stay with us. Unfortunately we had to shut down the block for the plumbing/ repair works, and the front desk were being told to make sure every guests are checked out at 11am. We do apologize for the inconvenience caused. However the early check in and late check outs are always according to the availability. We never promise any guests about the late check out or early check ins. But please do not make this experience deter you from making new reservations wit h us in the future, we really wish to see you again. Thank you.
Hello Daisy, thank you for your feedback, we are glad to know that you enjoyed staying with us. We wish to see you again. Thank you
8/10 Good
Emily
Travelled with partner
Apr 20, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
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Emily
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Emily, thank you for taking time to leave a review with us, we are glad to know that you enjoyed staying with us. We wish to see you again. Thank you.
The hotel is really rundown. The wall paper is peeling, there are holes in the curtains and bed skirts, stains on a lot of things, most of the outlets in our room didn’t work, and the tub was gross. The staff was friendly but the hotel needs a lottttt of work.
Jaime
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Jaime, thank you for the feedback, we apologize if you feel the cleanliness is not up to your standards and I have brought up these issues with our head of housekeeping. Please do not make this experience deter you from making new reservations with us, we wish to see you again.
4/10 Poor
Nguyet
Travelled with family
Apr 20, 2024
During our stay our toilet kept clogging and we kept having to call to get it fixed, also got water kept going in and out during showers.
Nguyet
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 22, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
rooms were outdated , mattresses dirty . sink cracked , bathtub needed to be replaced . no fridge or microwave . missing a reading chair ( some other rooms had ) . elevators not working properly .
Derek
Stayed 1 night in Apr 2024
Response from Front desk on Apr 21, 2024
Hello Derek, thank you for the feedback thank you for reaching out. I apologize for issues that you had experienced during your stay, we try our level best to make every guests comfortable during their stay with us. Apart from that, regarding all the amenities it was mentioned on the website including the fridge and microwave oven. We really wish to see you again, thank you.
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we would like to understand more about your concerns to address them appropriately. If you're open to discussing further, please feel free to reach out. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
6/10 Okay
Heather
Travelled with group
Apr 14, 2024
Disliked: Cleanliness
I feel like I got what I paid for. This property presented itself as being old and not kept up in regards to appearance and cleanliness. The room itself was very spacious but did not appear to have been cleaned the way it should have. There was visible mold in the bathroom and the hot tub in the room had hair in the bottom. I stayed at this location with a few other friends and we all had our own rooms. One of my friends ended up needing to change her room as she discovered roaches in her bathroom.
Heather
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Heather, thank you for reaching out. I’m sorry to hear about issues you had experienced at the property, and we are sorry to hear about the experience you had with us. I apologize if you feel the cleanliness is not up to your standards and I have brought up these issues with our head of housekeeping. Please don't make this experience deter you from making new reservations with us, we wish to see you again.
Comfortable bed. Noisy room beside elevator, could hear everything outside the door. Great sized shower.
Kaleah
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Kaleah, thank you for the feedback, we are glad to know that you enjoyed staying with us, we wish to see you next time Thank you
4/10 Poor
CASSIDY
Travelled with partner
Apr 12, 2024
Disliked: Property conditions & facilities
The shower did not work easily and had to call staff at night to fix. The shower didn’t drain water when you were using. Additional fee for parking. Long line at reception.
CASSIDY
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Cassidy, thank you for the feedback and thank you for reaching out. I’m sorry to hear about issues you had experienced at the property, we try our level best to make all of our guests feel comfortable, we do apologize for any inconveniences caused during your stay with us. We wish to see you again in the future. Thank you
6/10 Okay
Robert
Travelled with family
Apr 11, 2024
Was not happy about a surprise parking fee for $45. It was not advertised as an extra charge. The IHOP has higher than normal prices but gave you a $15 coupon to get it even with other area restaurants. The walk to the falls was very manageable, about 20 minutes. The room was fine. No refrigerator or microwave. Hallways and elevators could use some care.
Robert
Stayed 2 nights in Apr 2024
Response from Front esk on Apr 21, 2024
Hello Robert, thank you for taking time to leave us a feedback. We are glad to know that you enjoyed staying with us. Regarding the parking, it is mentioned in every website including the price with all the other amenities, like fridge and microwave oven. Our standard rooms doesn't comes with any fridge or microwave oven. Please do not make this experience stop creating more reservations with us in the future, we really wish to see you again.
The room I stayed in had cockroaches and I had to call the front desk to be moved rooms. It seemed like it was such an inconvenience to be moved for them but there was no way I was staying in a room with cockroaches disgusting. The whole hotel seemed rundown and in need of assistance. Carpets badly rippling causing tripping hazards. The bathrooms in both rooms I stayed in looked like they were not clean, mildew and calcium buildup on doors. I would definitely not stay at this hotel again.
Lauren
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 21, 2024
Hello Lauren, thank you for the feedback. We are extremely sorry to hear about the experience you had at our property. We apologize if you feel the cleanliness is not up to your standards and we have brought up these issues with our head of housekeeping. Please do not let this experience make you stop staying with us in the future. We wish to see you again. Thank you.
Generally run down, tv didn't work, 10 minute wait for hot water. Friendly staff
Steven
Stayed 3 nights in Apr 2024
Response from ld on Apr 17, 2024
Hi Steven, thank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay, including the issues with the TV and hot water. Providing a comfortable and functional environment for our guests is important to us, and we're sorry we fell short in this instance. However, we're pleased to hear that you found our staff to be friendly. Your comments will be shared with our team so we can address the issues and make improvements where needed. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
Poor customer service very old dirty facilities.
Room was dirty. Shower pressure was awful and hot water wouldn’t stay more than 3 minutes while showering.
Dina
Stayed 1 night in Apr 2024
Response from ld on Apr 17, 2024
Hello Dina, we're deeply sorry to hear about your disappointing experience during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it's clear we fell short of that goal in your case. We take your comments seriously and will address them with our team to ensure improvements are made. We understand your frustration and hope you'll consider giving us another chance to provide you with a much better experience in the future.
Stayed here many times staffs always friendly and rooms are always clean
Andrew
Stayed 1 night in Apr 2024
Response from ld on Apr 17, 2024
Hello Andrew, thank you for being a loyal guest! We're thrilled to hear that you've had consistently positive experiences during your stays with us. Our team takes pride in providing friendly service, and we're glad to hear that you've found our rooms to be clean and comfortable. We appreciate your continued support and look forward to welcoming you back for many more enjoyable stays in the future!
10/10 Excellent
Steve
Travelled with family
Apr 9, 2024
Liked: Cleanliness, staff & service
Really great staff gave me a room switch to solve a problem.
Great stay and the pool was fun.
Steve
Stayed 1 night in Apr 2024
Response from ld on Apr 17, 2024
Hello Steve, we're thrilled to hear that our staff went above and beyond to ensure you had a great stay with us! It's wonderful to know that we were able to quickly resolve any issues you encountered and that you enjoyed the pool during your visit. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic experience soon!
After a long day of eclipse hunting at the Falls, what a lovely surprise to arrive at a well appointed suite with a stunning view from the outdoor balcony, a fireplace, topped off with a spotlessly clean jacuzzi. So even though I wasn’t able to soak in the sun I know where I’ll be spending some time,glass in hand before going to bed.
Peter
Stayed 1 night in Apr 2024
Response from ld on Apr 17, 2024
Hello Peter, We're thrilled to hear that you had such a delightful surprise upon arriving at our hotel after your eclipse hunting adventure! We're glad that we could provide you with a comfortable and enjoyable space to relax after your day. Thank you for choosing to stay with us, and we look forward to welcoming you back for more memorable experiences in the future!
Pleasant surprise. Excellent corner room with jacuzzi. Very relaxation and everything I needed for a one night stay. Staff were very friendly and helpful.
Melanie
Stayed 1 night in Apr 2024
Response from ld on Apr 17, 2024
Hello Melanie, We're delighted to hear that you had a pleasant surprise during your stay with us! It's wonderful to know that you enjoyed your corner room with a jacuzzi and found it to be relaxing. Our team works hard to provide excellent service, and we're glad to hear that they were friendly and helpful throughout your visit. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable experience soon!Best regards!
Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!
2/10 Terrible
Michelle
Oct 29, 2023
Michelle
Stayed 3 nights in Sep 2023
Response from Front desk on Nov 23, 2023
Hello Michelle, thank you for your feedback. We apologize for any inconvenience you experienced during your recent stay. We understand that the change in reservation and the difference in facilities fell short of your expectations. We value your feedback and will review our processes to ensure a better experience for our guests in the future.
Hello Dianne, thank you for your perfect score review! We're delighted to hear that you had an excellent experience with us. Your feedback is greatly appreciated, and we hope to welcome you back soon for another fantastic stay.