4/10 Poor
Andre, Danbury
Business traveller, Travelled with group
Jun 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at The Belvedere Hotel from Sunday, June 2nd to Tuesday, June 4th and my experience was nothing short of a disaster. My group had booked two rooms, but upon check-in, there was an issue with our reservation. The clerk at the desk was completely unhelpful and uninterested in resolving the problem, simply because we had booked through a third party. It wasn't until another staff member stepped in and fixed the issue in less than two minutes that we were finally able to check in. This created an awkward situation right from the start.
However, this was just the beginning of our nightmare. We were not informed at check-in or beforehand via email about the construction or remodeling work being done at the hotel. After a long night of work, we went to sleep around 5 AM, only to be jolted awake around 8 AM by the deafening sounds of drills, chainsaws, and banging that seemed to be coming from inside our room. This noise continued all morning.
When I contacted the front desk to address the issue, I was met with rudeness and indifference. I was told there was nothing that could be done and that the noise would persist until 4 PM. This level of disrespect and lack of consideration for guests is completely unacceptable.
To make matters worse, I saw a small cockroach in the bathroom tub. This was the final straw in what was already a terrible experience.
I would not recommend The Belvedere Hotel to anyone. Save yourself the trouble and find somewhere else to stay.
Andre
Stayed 2 nights in Jun 2024