Hello Mr. Adamson,Thanks for telling us what you think about your time at our hotel. We really care about what you said because we always want to make things better for our guests.We looked into what happened during your visit and it looks like there was some confusion about our cancellation policy and how we handled your worries. Our front desk manager tried really hard to help you out quickly and fix any problems.We get that you didn’t like the carpet in your first room. Thanks for being patient while we showed you other rooms. We’re glad you were happy with room 407 after talking to our manager. I saw the talk you had with him myself. Also, I’m sorry, but we never said we would not charge you for your stay, and our manager did say that was just your opinion.When it came to canceling, we tried to follow the rules set by Expedia to make things clear.About the bugs you said were in the room, we checked carefully and didn’t find any flying insects in room 407. But we know it’s important that you feel comfortable and safe. So, we’ve decided to give you your money back for the second night because we think that’s the right thing to do.We hope you understand and would be happy to have you stay with us again. We want to make sure your next visit is smooth and fun.Best wishes,

Hello Sheena,Thanks for your feedback! Happy to know you slept well, even with the construction next door. We’re glad we could make your stay calm and restful. Looking forward to seeing you again soon!Best,

Bonjour Youhanna,Thank you for choosing Le Cantlie Suites for your stay in Montréal. And thank you for your 5 star review. We are happy to read that you enjoyed your stay with us. We are looking forward to welcoming you on your next visit at the hotel. Le Cantlie Suites

Bonjour Carmen,It is also always a pleasure to serve you.Best,

Bonjour Ron,Be assured that your review is highly appreciated. We would like to thank you for taking the time to share your experience.It is good to know how much you enjoyed our property, our team, and our location.We hope to see you back for your next little getaway in Montreal!Kind regards,The management team,Le Cantlie Suites Hotel

Dear Jason,We thank you for this amazing feedback! We are thrilled to read how much you enjoyed your stay in Montreal among us. Your kind words regarding our team are highly appreciated. Indeed, we feel lucky to be located in the center of Montreal in the heart of the Golden Square Mile. We hope to see you soon whenever you have the chance to be back in town! The management team, Le Cantlie Suites Hotel

Dear George,We are thrilled to learn that your recent stay with us exceeded your expectations. Your kind words are deeply appreciated, and we hope that your visit to Montreal was filled with unforgettable moments.Thank you for choosing Le Cantlie Suites Hotel for your travels, and we look forward to welcoming you back soon.Warm regards,The Management Team

Hello Kristine,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.The Management and StaffLe Cantlie Suites Hotel

Merci.Bien cordialement,

Merci boucoup.Bien cordialement,

Dear Gaye,Thank you so much for taking the time to share your experience with us. We are thrilled to hear that our front staff made a great impression with their friendliness and helpfulness. It’s wonderful to know that our convenient location provided you with easy access to the metro and that you enjoyed the nearby shopping and dining options.We’re especially pleased that you appreciated the complimentary upgrade to a junior suite. Our team strives to provide delightful surprises that enhance our guests’ stays, and it’s rewarding to know we succeeded with yours.Your feedback regarding our housekeeping has been noted. We aim for excellence in all areas of our service, and your comments are invaluable as we continue to improve our guest experience.We look forward to welcoming you back soon for another enjoyable stay!Warm regards,

Dear Judy,We are incredibly grateful for your kind words and pleased to know that our hotel’s prime location, reasonable pricing, and tranquil atmosphere contributed positively to your stay. It’s great to hear that you found convenience in our proximity to the Metro, and that the local shopping and dining options were within a pleasant walking distance.Our staff will be thrilled to learn that their friendliness and professionalism did not go unnoticed. We strive to make every guest’s experience memorable, and your acknowledgment is a wonderful affirmation of our efforts.Thank you for choosing us for your stay. We eagerly await your next visit!Best wishes,

Merci

Dear Nina,Thank you for your kind words regarding the cleanliness and spaciousness of our rooms, as well as the appointments of our bathrooms. Your comfort is our top priority, and we’re glad these aspects met your expectations.We sincerely regret that we are only learning of your disappointment with our room service and coffee bar offerings through your review. Had we been made aware during your stay, we would have eagerly taken steps to enhance your experience. Our room service is available for breakfast and dinner, and we encourage our guests to reach out to the restaurant extension for assistance outside these hours.For your future visits, please note that our in-room coffee bar includes four complimentary Nespresso pods each day. While creamers are not included in the room package, they are available at the restaurant, and we would be more than happy to deliver them to your room upon request.Your feedback is invaluable to us as it helps us refine our services. We hope to welcome you back soon and have the opportunity to exceed your expectations.Warm regards,

Thank you so much Jane for the review.Best,

Dear Jeff,Thank you for your review and for highlighting our unbeatable location! We’re delighted that you enjoyed the convenience of being close to Montreal’s vibrant attractions, including museums, Mont Royale, and the beautiful cathedrals, not to mention the diverse dining options and the local favorite, Zippy’s.We appreciate your comments on our rooms and mini-kitchen. While we aim to provide a comfortable and functional space for our guests, we understand that there’s always room for improvement. Your feedback is invaluable to us as we strive to enhance our accommodations.Thank you for choosing us as your base for exploring our wonderful city. We hope to have the pleasure of welcoming you back soon.Best regards,

Dear Richard,We’re delighted to hear that you enjoyed your stay with us! It’s wonderful to know that our staff’s friendliness and the condition of your room contributed to a positive experience. We strive to offer great value, so we’re especially pleased that you found the price agreeable for the location and size of the room.Thank you for choosing our hotel, and we hope to have the pleasure of serving you again in the future.Best wishes,

Merci beaucoup.Cordialement,

Hello Rennee Thank you for choosing Le Cantlie Suites for your stay in Montréal. And thank you for your 5 star review. We are happy to read that you enjoyed your stay with us. We are looking forward to welcoming you on your next visit at the hotel. Le Cantlie Suites

Dear Kelly Anne,Thank you for bringing your concerns to our attention. We truly value your feedback and are always here to ensure your experience with us is positive. We understand that sometimes things may not go as expected, and we’re genuinely sorry to hear that your experience was less than satisfactory.We want to assure you that we have a dedicated maintenance team available from 7 am to 11 pm who are committed to resolving any issues that our guests encounter. However, we were not made aware of any problems during your stay, as we would have been more than happy to address them promptly.Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to serve you better in the future.Warm regards,

Hello Mr. Gouveia,We regret that your experience at Cantlie did not meet your expectations. However, we would have appreciated more details about all the points you mentioned in your email. Regarding the view, we did not receive any specific request from you about this preference. Considering the size of the rooms and the fact that you came with your family, especially since you visited us on a Thursday, it is certain that we could have assigned you a much more spacious suite, even with a mountain view, for a very small difference for the upgrade. We would have been happy to do this. As for parking, it depended on whether you had a sedan or an SUV, as indicated everywhere including our website, with the specifics and dimensions of vehicles that do not fit in our garage, notably due to a height limitation.We value your feedback and assure you that we are committed to enhancing our services for your future visits. Your experience is important to us and we look forward to the opportunity to serve you better next time.Warm regards,

Hello Mrs. Levy,We’re glad to hear that you appreciated the unique charm of our hotel and the comfort of your room. We always aim to deliver a memorable experience, and we’re grateful for your feedback on areas where we can improve. While we regret that we were not informed of these issues during your stay, which would have allowed us to address them immediately, we want to highlight that we did our best to accommodate your needs, including granting a 1 p.m. late check-out at no cost. Thank you for choosing to stay with us, and we hope to have the chance to exceed your expectations in the future.Warm regards,

Thank you so much for the nice words James.Warm regards,

Thank you for your lovely review! We’re thrilled to know that our location adds to the convenience and enjoyment of your visits to Montreal. It’s always a pleasure to have you with us, and we look forward to welcoming you back to explore more of the city’s museums and the charm of the island. À bientôt.

Dear Donna,Thank you for taking the time to share your experience with us. We are delighted to learn that you found the hotel to your liking and enjoyed your stay.We value your honest feedback regarding our breakfast buffet. We strive to offer exceptional value and quality to all our guests, and we regret that we did not meet your expectations regarding our breakfast offering. We would like to inform you that our breakfast buffet offers a variety of both hot and cold products, which include a selection of fresh fruits, pastries, yogurt, charcuterie, quiches, homemade cakes, as well as a variety of pancakes, waffles, and many more, not to mention the choice of savory American breakfast with sausages and bacon, fruit juice, hot drinks and this is all you can eat, FOR ONE PRICE!We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,

Thank you for your review. We’re concerned to hear about your experience with noise during your stay. Could you please provide us with more details regarding the nature of the noise you are mentioning on your review, and its source? This information will help us to investigate further and take appropriate measures. Your comfort is our priority, and we appreciate your help in enhancing our guest experience.Warm regards,

Thank you kindly for this beautiful review.Best,

Thank you for your valuable feedback and for the excellent rating. We’re glad to hear that your overall experience was positive. We want to ensure every aspect of your stay is comfortable, including the room temperature. Our maintenance service is available daily from 7 a.m. to 11 p.m. to assist with any issues, including thermostat operation. In the future, please don’t hesitate to reach out to us during your stay for immediate assistance. We’re committed to resolving any concerns promptly, and if necessary, we could arrange a room change to ensure your comfort. Your satisfaction is our priority, and we hope to welcome you back soon.Warm regards,

Merci beaucoup.Best,

Thank you so much for your review.Best,

Merci Best,

Hello Michael,Thank you for the positive feedback and heartfelt endorsement!  We’re glad you continue to love the unique experience we provide at Le Cantlie Suites Hotel, and we appreciate you helping to spread the word about our boutique hotel.  You will always be a welcome guest.Hurry back! The Management and StaffLe Cantlie Suites Hotel 1-888-Cantlie

Merci beaucoup, thank you so much.Best,

Hello Stephen,Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.The Management and Staff Le Cantlie Suites Hotel

Hello Shannon,We wanted to thank you again for staying with us at Le Cantlie Suites during your trip to Montreal. We know that you have other lodging options in the area and we really appreciate you choosing us. All of our staff at Hotel Cantlie work hard to fulfill your expectations and needs. We hope you feel comfortable and satisfied during your stay. The Management and Staff Le Cantlie Suites Hotel

Dear Leslie,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our hotel’s location was convenient for you and your family, and that our staff made your stay even more special. It’s our top priority to ensure that every guest feels welcome and well cared for, so your feedback is incredibly rewarding.We look forward to welcoming you back to our property in the future. Should you or anyone you recommend to us be planning a trip to Montreal, please don’t hesitate to reach out for any assistance with your stay.Warm regards,

Hello Kin,Thank you for your review. The entire team at Hotel Le Cantlie Suites appreciates it. We look forward to your next visit. The management teamLe Cantlie Suites Hotel 1-888-Cantlie

Merci beaucoup pour le retour.Cordialement,

Thank you for expressing your appreciation for Le Cantlie Suites! It’s truly heartwarming to learn that you’ve had enjoyable stays, relishing the cozy rooms, excellent location, and the exceptional staff. Your feedback is invaluable, and I’m confident that the hotel team will be thrilled to know they’ve left a lasting positive impression on you. May your upcoming visits continue to be equally delightful!

Hello Rosemary, It’s great to hear about your experience at Le Cantlie Suites. Thank you for sharing your feedback, and may your future stays continue to be just as delightful!

Thank you for your feedback! We appreciate your stay. Our valet service continuously monitors the landing zone, and they will immediately show up to assist guests as soon as they see a guest park in the landing zone. We apologize if the valet parking spots were unclear, and we’ll work on providing clearer instructions to ensure a smoother check-in experience for travelers.

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!The Management and Staff Le Cantlie Suites Hotel

Merci beaucoup,

Dear KatherineWe are thrilled to learn that your recent stay with us exceeded your expectations. Your kind words are deeply appreciated, and we hope that your visit to Montreal was filled with unforgettable moments.Thank you for choosing Le Cantlie Suites Hotel for your travels, and we look forward to welcoming you back soon.Warm regards,The Management Team

Thank you for sharing your feedback about your recent stay at Hotel Cantlie. We appreciate your detailed review and would like to address your comments.We apologize for any inconvenience caused by the elevator situation during your stay. Our elevators are indeed used by various parties, including guests, housekeeping, maintenance, and deliveries. While we strive to ensure smooth operation, there may be occasional delays. We appreciate your understanding and will continue to monitor and improve this aspect.Hotel Ambiance: Regarding the hotel’s ambiance, we understand that preferences vary. Hotel Cantlie embraces a classic and timeless design, which some guests appreciate for its historical charm. Our rooms are equipped with essential comforts, including a bed, sofa, table, chairs, fully equipped ensuite bathroom, coffee maker (We even have Nespresso Machine), kitchen facilities, cable TV, and complimentary Wi-Fi. We aim to provide a comfortable and convenient experience for all our guests.We value your feedback and hope to welcome you back soon. If you have any further concerns or requests, please feel free to reach out to our front desk.Warm regards,

Thank you so much,It was a pleasure having you at le Cantlie.Best

Dear Shannon,We would like to thank you for this amazing feedback! We are thrilled to read how much you enjoyed your stay in Montreal among us. Your kind words regarding our team are highly appreciated. Indeed, we feel lucky to be located in the centre of town in the heart of the Golden Square Mile. We hope to see you soon whenever you have the chance to be back in town! The management team, Le Cantlie Suites Hotel