Outdoor pool, open 11:00 AM to 6:00 PM, cabanas (surcharge)
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Reviews of Mondrian South Beach

4.5 out of 5
Mondrian South Beach
1100 West Ave, Miami Beach, FL

Reviews

7.6

Good

Rating 10 - Excellent. 627 out of 1392 reviews" "
Rating 8 - Good. 239 out of 1392 reviews" "
Rating 6 - Okay. 220 out of 1392 reviews" "
Rating 4 - Poor. 134 out of 1392 reviews" "
Rating 2 - Terrible. 172 out of 1392 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dena, Lexington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay, wonderful view, staff was amazing!!!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A phenomenal Hotel and Residence will definitely be booking with this hotel in the future, everything was a 10/10.
Stayed 4 nights in May 2024

6/10 Okay

Pamela

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We had a what seemed to be nice room bit once we found out the a.c was locked it ruined oir weekend some what we had to stay out and do different thing to do to get cool air at restaurants and shops..tried to sleep seem like soon as we enter the room the air automatically cut off had to get our own ice bu ket to wrap in towels trying to cool off..woke with stuffy nose and dry air..bathroom shower did not stay hot long enough for both of us to sit in there to try to open oir nose..the hall smelled like strong use of weed not that it bothered us but i thought this was a smoke free facility. I didnt like the text reminding me of check out time,this not our first time at a somewhat fancy hotel
Stayed 2 nights in May 2024

2/10 Terrible

Brent Hayes

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
So much potential, but. Staff are not customer focused and most seem unaware or on their first day. Fire alarm sounded from two am to seven thirty, on and off all night. Staff ignored that it was even happening upon check out. A vacation that was unfortunately cut short from lack of being able to relax. Aside from the views, just don’t.
Stayed 3 nights in May 2024

6/10 Okay

naasira

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I think you’re paying for the name. With such a high cost, they could use some upgrades and a better cleaning system
Stayed 2 nights in May 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

Dominique

Liked: Staff & service, amenities
Disliked: Cleanliness
So I love this place the view the pool the ambience but the actual rooms need to be redone badly
Stayed 2 nights in May 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. Only thing I disliked was not having a lamp in the bedroom
Stayed 2 nights in May 2024

10/10 Excellent

Sharkea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property !
Stayed 3 nights in May 2024

10/10 Excellent

Morris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property it was nice and spacious definitely would stay here sgaint
Stayed 3 nights in May 2024

10/10 Excellent

Roderic

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in May 2024

8/10 Good

Ortal

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel need deep cleaning all over
Stayed 3 nights in May 2024

10/10 Excellent

Johnette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it ! Nice and helpful staff ! Clean and roomy hotel . I will be back ! 10/10
Stayed 3 nights in May 2024

4/10 Poor

Isabella

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
i don’t understand how this hotel can be rated as a 4 star hotel. half of the lights in the room didn’t work, there were no light fixtures in the bedroom, the light fixtures around the mirror in the bathroom were covered in dust, the curtains were stained, there was grime in the shower and the desk chair was cracked and broken. the thermostat didn’t work and neither did the safe in our room. i have never stayed in a hotel that made me feel as dirty as this one did. they’re charging 4 star prices for a 2 star experience. save your money and stay somewhere else.
Stayed 2 nights in May 2024

10/10 Excellent

Maria Eduarda Da Silva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

DeeDee, Chicago

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
TVs are outdated and constantly cut off while watching. Bathroom needs to be updated as well
Stayed 5 nights in May 2024

10/10 Excellent

Kayla

Liked: Property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Rizwan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly I wouldn’t suggest staying at this hotel. Terrible experience. Poor quality and service.
Stayed 1 night in Apr 2024

4/10 Poor

man, Bowie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
As vip member in Expedia , I didn’t get room upgrade or any perks . I felt Expedia or the hotel misleading
Stayed 1 night in May 2024

10/10 Excellent

Tiandra

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The pool and the spa was amazing.
Stayed 3 nights in May 2024

8/10 Good

Joanna

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Jahirah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more lights in the room
Stayed 2 nights in May 2024

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in May 2024

2/10 Terrible

Kiyah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled very late arrived at 3am. The rooms were nasty. Feces left in toilet upon arrival. Not clean at all. Offered to switch rooms just to walk in and NO ELECTRICITY in the second room. also we were considered a “pent house” room SCAM! Staff constantly gave incorrect information. We woke up at 10am to drilling right above our room and it lasted all day. I come to Miami often and have never been this disappointed with a stay. I would never recommend this hotel. The only good thing about it were the valet people. DON’T BE FOOLED BY ONLINE PICTURES OR THE LOBBY IN PERSON. The lobby was beautiful but it’s a first impression SCAM!
Stayed 3 nights in May 2024

2/10 Terrible

Amit

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 7 nights in Apr 2024

8/10 Good

Rubi

Liked: Staff & service, amenities, property conditions & facilities
Average!
Stayed 2 nights in May 2024

8/10 Good

Frank

Liked: Property conditions & facilities
No complaints about service or property. Great location & probably one of the best pools & views on SoBe. Just wish ahead if time @ check in they required $1k sec deposit for 4 days. Never stayed anywhere with that exorbitant amount. Didn’t help I only bought one credit card and didn’t accept Apple Pay
Stayed 4 nights in May 2024

10/10 Excellent

RAHEL

Liked: Cleanliness, staff & service, property conditions & facilities
Was amazing experience
Stayed 4 nights in May 2024

10/10 Excellent

ketlet

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything
Stayed 1 night in May 2024

10/10 Excellent

Sade Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Would recommend and stay again.
Stayed 1 night in May 2024

8/10 Good

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nervous because of the reviews however my stay was great, room was spacious and maintained no complaints.
Stayed 3 nights in May 2024

10/10 Excellent

Trachele Lynette

Liked: Amenities
Great
Stayed 2 nights in May 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in bad need of a renovation. The rooms are absolutely disgusting. I would never ever stay here again.
Stayed 1 night in May 2024

10/10 Excellent

bobby

Liked: Staff & service, property conditions & facilities
Excellent spot
Stayed 2 nights in May 2024

10/10 Excellent

Chandni

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 1 night in May 2024

10/10 Excellent

Ashley

Stayed 3 nights in May 2024

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great all around! Great choice
Stayed 1 night in May 2024
Response from Ivy on May 15, 2024
Thank you for staying with us Eddy and for sharing your review. We're happy to see that you had a great time. We hope to see you again soon.

2/10 Terrible

Miriam

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
I like the pool area walkable to go to the beach but the food was too expensive and I paid for the breakfast and only got bread and coffee it was terrible
Stayed 7 nights in May 2024
Response from Ivy on May 15, 2024
Thank you for your visit and feedback.

10/10 Excellent

Shanique

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel have bedroom suites, the room was nice and big but I didn’t care for the lighting in the bathroom the shower knob needs to be replace kept coming off when I turned it and the floors had stains on them. Beds were very comfy staff were wonderful.
Stayed 2 nights in May 2024
Response from Ivy on May 15, 2024
Thank you for your visit and feedback. Our apologies for the inconvenience experienced with the room. we hope to see you again soon.

6/10 Okay

Mary, NEW YORK

Liked: Property conditions & facilities
My room wasn't cleaned upon arrival. I had to switch to a different room.
Stayed 3 nights in Apr 2024
Response from Ivy on May 15, 2024
Thank you for your visit and feedback. Our apologies for inconvenience experienced with the room.

10/10 Excellent

Kajuan, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

clifford j gilliam

Liked: Cleanliness
Stayed 3 nights in May 2024
Response from Ivy on May 15, 2024
Thank you for your visit and review. We're delighted to see that you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Hiromi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ivy on May 15, 2024
Thank you for staying with us. Our apologies for any inconvenience experienced during your visit.

10/10 Excellent

Shanika

Stayed 5 nights in May 2024

8/10 Good

samy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
over all the grounds were clean and great food however its the rooms that were very out dated and ugly stains on the couches and the rug there were so many i didn't even want to step on the rug bare foot which was under the bed or sit on the couch. it was actually disgusting. however pool area was clean and inviting and the food was great.
Stayed 3 nights in May 2024
Response from Ivy on May 14, 2024
Thank you for your visit and feedback. Our most sincere apologies for the inconveniences experienced with the room. Your comments will be addressed with our staff.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the best and amazing stay at this property. Leo the staff was super hospitable towards us. I will definitely be coming back. Thanks
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on May 13, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
I live in Miami and I Must say this place is a trap. I do not write bad reviews ever but this was the absolute worst experience I have ever had at a hotel. Mind you I live in Miami and I came here for Mother’s Day. For tourist stay far far away from this place. I had a horrible and I mean horrible check in experience. The employee refused to accomdate me. I had to change my room, something easy. The room in expedia was 300 dollars cheaper The lady at the front desk refused to even look at it Then let’s talk about the dinner, food came out cold Employees on the phone lack of service and accommodation across the board here. If you stay here be ready and be on guard at all times for the hotel to take advantage of you. BOTTOM LINE I LIVE IN MIAMI AND I WOULD NEVER EVER STEP FOOT BACK IN THAT HOTEL I HAVE LIVED IN MIAMI MY WHOLE LIFE AND HAVE NEVER EXPERIENCED ANYTHING LIKE THIS DO NOT GO HERE
Stayed 1 night in May 2024

8/10 Good

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is conveniently located in a walkable area. Staff were nice and helpful.
Stayed 7 nights in Apr 2024

2/10 Terrible

lo san

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager refuse alll requests to identify problems , and refused to identify his own name upon request so I could have him reported to his supervisor
Stayed 6 nights in May 2024
Response from Front Office Team on May 13, 2024
Hi you were escorted out by police for harassing staff members. Taking unsolicited pictures of staff members as well. You have been trespassed please do not return to our property. Thank you

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Marc Reid Director of Guest Experience on May 13, 2024
Thank you so much for staying here at the Mondrian South Beach! We do our best to make sure each and every guest is treated with VIP service. I'm glad we were able to accomplish that with you.