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Reviews of Travelodge by Wyndham London Ontario

2.5 out of 5
Travelodge by Wyndham London Ontario
2010 Dundas St, London, ON

Reviews

5.2
Rating 10 - Excellent. 85 out of 373 reviews" "
Rating 8 - Good. 39 out of 373 reviews" "
Rating 6 - Okay. 39 out of 373 reviews" "
Rating 4 - Poor. 55 out of 373 reviews" "
Rating 2 - Terrible. 155 out of 373 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Desiree

Business traveller
Disliked: Amenities
Asked for non smoking room and the two rooms I was shown smelt like cigarettes
Stayed 1 night in May 2024

2/10 Terrible

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities
There’s black mould in the shower the room was disgusting. The hallway looked like it hadn’t been vacuumed in two months. There’s mud all over the stairs, some sort of pee or poo on the floor on the third floor hallway. I would highly recommend no one ever stays at this Travelodge it’s disgusting it’s worse than the farm that I live on. If I hadn’t already booked and there is no refund, I would’ve never stayed here. I was ready to leave because it was so disgusting.
Stayed 1 night in May 2024

2/10 Terrible

Leslie, Nepean

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down - in need of maintenance. Worn and stained linens. Saw a cockroach in the hall. Staff person walked in without knocking !
Stayed 1 night in May 2024

10/10 Excellent

ayoub

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good no issues staying another week... thanks
Stayed 6 nights in Apr 2024
Response from Bhugai on Apr 27, 2024
We're glad to hear that you had a mostly positive experience during your stay. Thank you for your feedback, and we'll strive to make any necessary improvements to ensure an even better experience next time. We look forward to welcoming you back in the future!

4/10 Poor

Andre

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty towels and sheets, saw a cockroach in the bathroom. This is no 4-star hotel as claimed.
Stayed 2 nights in Apr 2024
Response from Travelodge on Apr 27, 2024
We apologize for any inconvenience you encountered during your stay. Your feedback is important to us, and we're working to address the issues you've raised to enhance our guests' experience. We hope you'll give us another opportunity to exceed your expectations in the future

2/10 Terrible

Dimitrios

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This area is very shady. Hotel, rooms I do not recommend. I ended up leaving to go to another hotel.
Stayed 1 night in Apr 2024
Response from Travelodge on Apr 23, 2024
Sorry, We are working on every issues to make our hotel better.

2/10 Terrible

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was place in a room that's likely in the middle of renovation and while they tried to give me a presentable space unfortunately it was dirty with a few things missing (including a toilet that wouldn't flush and a constipated shower head). No bed bugs but I didn't feel clean enough to shower or go barefeet on the floor. Glad it was just a one night stay before moving to a regular hotel.
Stayed 1 night in Apr 2024
Response from Travelodge on Apr 20, 2024
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we are taking steps to address these issues. We hope for the chance to make it up to you in the future.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Travelodge on Apr 20, 2024
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we are taking steps to address these issues. We hope for the chance to make it up to you in the future.

2/10 Terrible

Kemol

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty sheets, smelly room, very noisy
Stayed 1 night in Apr 2024
Response from Travelodge on Apr 20, 2024
We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we are taking steps to address these issues. We hope for the chance to make it up to you in the future.

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place disgusting and should be shut down, it was full of bedbugs, so dirty and the lobby, hallways sunk of weed, cigarettes smoke. It was so bad that I left and went to another hotel. Now I’m dealing with the refund because Expedia claim that “management “ won’t allow me a refund. This place is housing people that are not safe to be around, people screaming in the hallways and clearly not in a clear state of mind. The authorities should be shutting this place down!!!
Stayed 1 night in Mar 2024
Response from Travelodge on Apr 6, 2024
I'm sincerely sorry to hear about your distressing experience at our hotel. Your feedback is deeply concerning, and we take it very seriously. We are investigating these issues.Your safety and comfort are our top priorities, and we are committed to making the necessary improvements to regain your trust.

2/10 Terrible

Cathy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was the old stripper hotel. It’s horrible I would never had booked it thought it was another hotel near to the airport not this broken windows covers. Would not reimburse me
Stayed 1 night in Mar 2024
Response from Travelodge on Mar 21, 2024
Thank you for your feedback, and I am sorry for your bad experience. We are working continuously to enhance our quality. I hope to serve you in the future.

2/10 Terrible

michel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 1 night in Feb 2024
Response from Travelodge on Feb 26, 2024
Sorry for your bad experience. We are working hard to fix all the issues. Thank You

2/10 Terrible

Garret

Stayed 1 night in Feb 2024
Response from Travelodge on Mar 21, 2024
Thank you for your feedback, and I am sorry for your bad experience. We are working continuously to enhance our quality. I hope to serve you in the future.

10/10 Excellent

Isha

Stayed 1 night in Feb 2024
Response from Travelodge on Mar 21, 2024
Thank you for the review you provided for us.

4/10 Poor

Mark

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Travelodge on Jan 23, 2024
Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell below expectations. Your input is valuable, and we are committed to understanding and addressing the issues. If there are specific aspects you'd like us to focus on or if you have additional comments, please reach out to us. We appreciate your honesty and the opportunity to improve.

6/10 Okay

Nicole

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The management is extremely sweet and all staff is wonderful, property is just a little run down. There were old papers from other guests in our room. Our phone didn't work and was dirty. There were burnholes in the blankets which gets scratchy and uncomfortable even though our room was non-smoking. Can't stress how nice the staff was, the room was just a little run down but the price is alright and we really needed a place to stay.
Stayed 1 night in Jan 2024
Response from Travelodge on Jan 23, 2024
Thank you for your honest feedback. We appreciate your kind words about our staff but are concerned to learn about the issues you faced. We apologize for the lapses in cleanliness and room conditions. Your observations are invaluable, and we're actively addressing them to improve our facilities. We're glad we could provide a place for your stay and appreciate your understanding.

2/10 Terrible

Rob

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Stains on the floors. Carpets were dirty for days. No towels in the room, no cable. Only YouTube. This property is horrific.
Stayed 2 nights in Jan 2024
Response from Travelodge on Jan 23, 2024
We are sincerely sorry for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we take it seriously. We're actively addressing the cleanliness issues and the amenities shortfall to prevent a recurrence. If you can provide more details or would like to discuss your experience further, please contact us. Our sincere apologies for the inconvenience caused.

4/10 Poor

Evan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Travelodge on Jan 8, 2024
Thank you for sharing your feedback. We're sorry to hear about your experience. We take your concerns seriously and are actively addressing them to improve our services. If you have specific details you'd like to share, please reach out to us

6/10 Okay

Dale

Stayed 1 night in Jan 2024
Response from Travelodge on Jan 23, 2024
Thank you for sharing your feedback with us. We appreciate your honesty. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. We value your input and are committed to enhancing your experience

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
It was a most horrific experience. Had to check out within 1 hour. Hoping I get my refund!!!
Stayed 1 night in Dec 2023
Response from Travelodge on Jan 8, 2024
I'm genuinely sorry for the distressing experience you had with us. We value your feedback and are actively addressing the issues internally to prevent such occurrences in the future

6/10 Okay

Odunayo

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Travelodge on Jan 8, 2024
Thank you for your feedback! We appreciate your positive comments. We're sorry to hear about any concerns you may have. Your input is valuable, and we're committed to improving. If you have more details to share, please reach out to us

2/10 Terrible

KellyAnne

Disliked: Cleanliness, staff & service, property conditions & facilities
Digusting stained comforters. Stained towels. Very Smokey. Overall dirty everywhere
Stayed 1 night in Dec 2023
Response from Travelodge on Jan 2, 2024
We regret the challenges you faced during your stay. Your feedback is important to us as we strive to improve our services.

8/10 Good

Nora

Travelled with partner
Liked: Staff & service, property conditions & facilities
Overall the property is ok, safe and convenient.
Stayed 1 night in Dec 2023
Response from Travelodge on Dec 21, 2023
Thank you for sharing your positive feedback regarding your recent stay. We're thrilled to hear about your positive experience. If there's anything specific you loved or any suggestions for improvement, we'd love to hear more.

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Travelodge on Feb 21, 2024
Dear [Reviewer],Thank you for the fantastic 5 out of 5 rating! We're delighted to hear that you had a positive experience during your stay. If there's anything specific you loved or any feedback you'd like to share, we'd be more than happy to hear it. We appreciate your support and look forward to welcoming you back in the future.

2/10 Terrible

Hal

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travelodge on Dec 21, 2023
We regret your recent experience fell short of expectations, and we apologize for the inconvenience. Your feedback is vital, and we're actively addressing the issues to improve.

2/10 Terrible

ELIZABETH

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy rooms with stains on bedding. Toilet was dirty and had hair stains and excrement in the bowl. Hallways looked like they had never been cleaned with paint visibly scraped in each door. Absolutely the worst experience ever. We did not stay and have raised concerns to hotel and the chain Wyndham.
Stayed 2 nights in Dec 2023
Response from Travelodge on Dec 21, 2023
We apologize for the inconvenience during your stay. Your feedback is crucial, and we're addressing the issues promptly to maintain our standards. We appreciate your understanding.

8/10 Good

William

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Travelodge on Dec 5, 2023
Thank you for your feedback. Hope to see you again soon.

2/10 Terrible

Kristi

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travelodge on Dec 5, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

4/10 Poor

Justine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Travelodge on Dec 5, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was awful. Did not stay here and they refused to refund money. Had to pay for two hotel rooms. The parking lot had homeless people. One person urinating right in front of us! Gross. Very misleading thinking it was Travelodge brand. Terrible they wouldn’t give us our money back. Would not recommend this to anyone in fact I’m telling anyone I know to stay away. Go to the Best Western down the street.
Stayed 1 night in Nov 2023
Response from Travelodge on Dec 5, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

8/10 Good

Sunil

Business traveller
Liked: Staff & service
Friendly staff
Stayed 4 nights in Nov 2023
Response from Travelodge on Dec 5, 2023
Thanks for your feedback

4/10 Poor

Ajay

Disliked: Property conditions & facilities
Uu
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 30, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

8/10 Good

marilyn

Travelled with partner
Liked: Staff & service
cigarett smoke
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 28, 2023
Thank you for your 4 out of 5 rating on Expedia.We apologize for any inconvenience caused by cigarette smoke during your stay. We take this seriously and will investigate. Your feedback is crucial, and we're committed to improvement. If you have more details, please share. We hope for the chance to provide a better experience in the future.

2/10 Terrible

Bradley

Disliked: Cleanliness, staff & service, property conditions & facilities
There was bugs then they wanted 100 cash deposits for which I can’t get back now cause I didn’t leave right at 11 which isn’t right and they were rude and the internet was out the whole time
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 26, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Manju

It seems like homeless shelter
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 26, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

10/10 Excellent

Vaughn

Stayed 2 nights in Nov 2023
Response from Travelodge on Nov 26, 2023
Thanks for your feedback. Hope to see you again.

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Travelodge on Nov 22, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garbage
Total garbage. Stunk, rooms looked nothing like the picks. Didnt even check in
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 20, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
We left it was gross
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 20, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Charles J

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not think this was Wyndham material at all. We did not stay there We paid for a king bed, and recieved a tiny room with 2 doubles. This place is a dive
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 13, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved my room based off the photos provided on Expedia which looke decent. The room was small, and the only plug in the room was for the TV and lamp. The floor was filthy and there were stains on the towels and blankets. The room smelled like an ashtray and I felt very unsafe in the hallway. Had my reservation not been non-refundable, I would have left immediately. Wyndam - step it up.
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 13, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

6/10 Okay

Holli

Stayed 1 night in Nov 2023
Response from Travelodge on Nov 13, 2023
Thanks for your feedback. Hope to see you again.

8/10 Good

Rozita

Liked: Cleanliness, staff & service, property conditions & facilities
Based on the price I recommend
Stayed 3 nights in Nov 2023
Response from Travelodge on Nov 12, 2023
Thank you for your feedback. We hope to see you in the near future.

2/10 Terrible

Jody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We walked into our room and literally lasted five minutes before we decided to check out. Horrible. Unfortunate that we payed for one nights stay. Luckily we were able to find a room elsewhere. Don’t ever stay here
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 11, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Shaz

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Travelodge on Nov 11, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

MODUPE

Stayed 1 night in Nov 2023
Response from Travelodge on Nov 9, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent tv options and comfortable beds. Compared to most other motels I've stayed at.
Stayed 2 nights in Oct 2023
Response from Travelodge on Nov 8, 2023
Thank you very much for your feedback. We are always happy to help.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
I actually didn’t stay, I felt that unsafe. Checked out of the room 20 minutes after checking in. Smelled like an ashtray, looked like a prison cell.
Stayed 2 nights in Nov 2023
Response from Travelodge on Nov 6, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.

2/10 Terrible

Saif

Stayed 1 night in Nov 2023
Response from Travelodge on Nov 7, 2023
We apologize for your bad experience at our property. We keep trying to improve our standards. We hope you have a better experience next time.