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Dear Tiara, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The Whitehall Houston. We look forward to welcoming you back on your next visit!In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Mr. Uyi, Thank you for sharing your feedback with us regarding your recent stay at The Whitehall Houston. Providing a comfortable and convenient experience for our guests is our priority, and we are delighted to learn that you enjoyed our well-kept property and ideal location. We look forward to welcoming you back the next time you are in the area.In the Spirit of Hospitality, Sal Khatri.General Manager
4/10 Poor
Jacqueline
Travelled with partner
May 10, 2024
Valet is $48 a night and don’t offer self parking.
Jacqueline
Stayed 2 nights in May 2024
Response from General Manager on May 11, 2024
Dear Jacqueline, Thank you for evaluating your stay with us. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. Our fees are listed on our website, and we apologize if this was not adequately communicated to you. We appreciate you taking the time to provide feedback, as it helps us better serve future guests. Thank you for choosing us, and we hope to have another opportunity to accommodate you on your next visit.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Property and staff it self was great!! But nothing was around it if we wanted to grab a late dinner or drink. It was scary to leave in the evening. To many homeless people around the hotel.
Diane
Stayed 2 nights in Feb 2024
Response from General Manager on May 11, 2024
Dear Diane, Thank you for taking the time to share your recent experience at The Whitehall Houston. We are delighted to hear that you found the property and associates to your liking. We strive to provide exceptional service and a comfortable environment for all our guests. However, we regret to learn of the challenges you encountered regarding the location. We appreciate your valuable feedback and will use it to improve the overall experience for future guests. We look forward to the opportunity to welcome you back and provide a more enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Angela, It was our pleasure to welcome you to The Whitehall Houston. We are delighted that your experience was perfect from start to finish, and we appreciate you taking the time to share your generous rating. We hope to welcome you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Excellent service and great place to enjoy and explore the beautiful city of Houston!!!
Abena
Stayed 3 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear Abena, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Dear Syeeda, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any issue that kept it from being perfect. We regret your disappointment with the bathroom. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the exceptional experience we strive to provide every guest.In the Spirit of Hospitality,Sal Khatri,General Manager
4/10 Poor
Kirk, Orland Park
Business traveller
May 7, 2024
Disliked: Staff & service, amenities
1 of 2 food places closed. Understaffed food service. Lousy internet signal and had to keep re-triggering service. Dirty pool area. Area is deserted - could not find a nearby bar or restaurant open in the evening.
Kirk
Stayed 1 night in May 2024
Response from General Manager on May 9, 2024
Dear Kirk, Thank you for providing us with your feedback. It is disappointing to see such comments, as this is far from the experience that we want our guests to have. We regret the inconvenience you had with regard to in-house dining. Your feedback is taken seriously, and we will utilize your feedback to ensure a much better outcome. Furthermore, we regret the internet issue and the upkeep of the pool. Your comments will be relayed to our maintenance associates to take appropriate measures. We hope we will have another occasion to exceed your expectations and welcome you back soon.In the Spirit of Hospitality,Sal Khatri,General Manager
2/10 Terrible
JANAY
Travelled with family and small children, Business traveller
The hotel lost power for a whole day couldn’t charge my phone or anything
JANAY
Stayed 3 nights in Apr 2024
Response from Managing Director on May 8, 2024
Dear Janay, Thank you for taking the time to provide us with your feedback. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to restore the power as soon as possible. Ensuring a comfortable and uninterrupted stay for our guests is of paramount importance to us, and we will share your comments appropriately to prevent such occurrences in the future. We hope this incident does not keep you from choosing us again on your next visit to our area. We are grateful for your patience and look forward to having you stay with us again. Safe Travels,Antonio JonesManaging Director
Dear Brandy, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our well-appointed accommodations and that our devoted associates took excellent care of you. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
6/10 Okay
Lance
Travelled with family
May 3, 2024
Liked: Cleanliness, staff & service
The hotel only had two elevators and one was not operational, causing a 15-20 minute delay trying to get to our room.
Lance
Stayed 1 night in May 2024
Response from General Manager on May 4, 2024
Dear Lance, Thank you for choosing to stay with us and taking the time to share your review. We strive to provide a seamless visit to all our guests; therefore, we apologize that this was not your experience. Regrettably, we are disappointed that we had one elevator down for unplanned maintenance. We apologize for the inconvenience this caused, and we sincerely appreciate your patience. We hope you will revisit us for the flawless stay that you should always expect from us.In the Spirit of Hospitality,Sal KhatriGeneral Manager
4/10 Poor
Cindy
Apr 30, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel lost electricity on my floor for the entire day and the next day before checkout. I could not use my room to get ready for my festivities. I was really inconvenient. I love the Whitehall. But țhe management did not compensate me for the inconvenience.
Cindy
Stayed 3 nights in Apr 2024
Response from General Manager on May 3, 2024
Dear Cindy, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience you experienced due to the loss of electricity on your floor during your recent stay with us. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we were unable to provide you with the level of service you deserved during this time. Please know that we take your feedback seriously and will address this matter internally to ensure that appropriate measures are taken to prevent similar occurrences in the future. We sincerely hope you will consider giving us another chance in the future to provide you with a more pleasant and memorable stay. In the Spirit of Hospitality, Sal KhatriGeneral Manager
Great location. We was close to everything and the highway. The only issue we had was the power going off and there was no back up generator, we had to wait until the problem was fixed..
Nukuboy
Stayed 4 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Nukuboy, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to hear that you enjoyed our hotel's great location and proximity to various attractions and the highway. However, we sincerely apologize for the inconvenience you experienced due to a power outage during your stay. Ensuring the comfort and safety of our guests is our top priority, and we regret any disruption this may have caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. Thank you again for bringing this matter to our attention, and we appreciate your understanding. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
John, was an amazing host. The valet crew was very polite and helpful. The CAM was always spot on. Will definitely stay here again.
Ngocanh
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Ngocanh, Thank you for your generous review of your recent stay at The Whitehall Houston. We are thrilled to hear that John provided exceptional service during your visit. Our associates take pride in offering attentive assistance and ensuring a seamless experience for our guests, and it's gratifying to receive such positive feedback. Your kind words encourage us to continue delivering outstanding hospitality to all our guests. We look forward to welcoming you back for another enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager
SLOWEST elevators EVER!! Took four flights of stairs FIVE times on my two night stay!!
Ice machine out of ice all weekend LONG!!!
Yavidia
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Yavidia, Thank you for taking the time to review our hotel. We appreciate your feedback regarding the elevators and ice machines. We will share your concerns with our team to make sure these issues are resolved. We hope you will give us another opportunity to show you the exceptional hospitality we are known for providing.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Candice, Thank you for the wonderful rating for The Whitehall Houston! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Great stay
Love everything
Definitely will come back
yerissa
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Yerissa, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. We appreciate you mentioning how much you enjoyed our comfortable accommodations and excellent service. It was our pleasure hosting you, and we look forward to welcoming you again the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Dear Tariq, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Okay
Cole
Business traveller
Apr 26, 2024
Disliked: Staff & service
Overpriced room and snobby front desk attendants. Out dated room with a lot that needs updated and repaired. Convenient but (some of) the staff acted like they were so much better than everyone…will NOT be back.
Cole
Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Cole, Thank you for being our guest and for your feedback. We hope you will accept our deepest apologies for the level of service you received from our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. We are also very sorry for the inconvenience you had with your room and that you felt it needed updating. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Okay
Tamika
Travelled with group
Apr 26, 2024
Liked: Staff & service
The property wasn’t as clean and in good condition as the pictures represented on the website!
Tamika
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 28, 2024
Dear Tamika, Thank you for taking the time to review your stay with us. We are extremely sorry for the inconvenience you had with the cleanliness issues with your room and that you felt it needed updating. We will share your comments with the appropriate departments, and they will look into it. We hope you will give us another chance to provide you with the outstanding service you deserve. In the Spirit of Hospitality, Sal KhatriGeneral Manager
Friendly, helpful staff. Shuttle to Hobby Center very convenient
lynn
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Lynn, Thank you for choosing The Whitehall Houston and sharing your experience. We are delighted to know you were pleased with our courteous associates and convenient shuttle service. It was a pleasure to host you, and we look forward to your return visit. In the Spirit of Hospitality,Sal Khatri,General Manager
Dear Henry, Thank you for choosing The Whitehall Houston and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Ryan, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Tonnie, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved everything about your stay. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Dear Lola, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
The property was dated. No self parking only valet for $40 a day.The staff was excellent and very accommodating.
lance
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Lance, Thank you for taking the time to share your comments. We were delighted to learn that the service provided by our associates surpassed your expectations, and we will certainly share your praises with them. However, you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Sal KhatriGeneral Manager
Dear Maurio, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you had a perfect visit and that we exceeded all of your expectations. We look forward to having the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Old property. Must valet $40 a day. Molded and dated room and bath room. No hot water. No microwave in room. No ice machine on floor.
Tracey
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tracey, Thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Dear Cesar, Thank you for sharing the nice rating about your experience at The Whitehall Houston. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Elsa, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Beautiful property, elegant rooms, great dining options. My only complaint is that the TVs in the room are awfully small, especially considering how far back from the TV the beds are. Also, the pool is adequate but the gym felt like a total afterthought. Would be nice to see the amenities picked up a little more.
Brian
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Brian, We're delighted to hear that you enjoyed our beautiful property, elegant rooms, and great dining options during your stay with us. Your feedback regarding the size of the TVs and their positioning in relation to the beds is duly noted, and we regret any inconvenience this may have caused. Rest assured, we'll take this into consideration as we continue to enhance our guests' experience. Additionally, we appreciate your insights regarding our pool and gym facilities, and we'll certainly strive to elevate these amenities to meet your expectations. Thank you for sharing your thoughts with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
8/10 Good
Ziad
Apr 12, 2024
Liked: Cleanliness, staff & service
Na
Ziad
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 13, 2024
Dear Ziad, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we hope to see you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Excellent
Azhane
Apr 11, 2024
Azhane
Stayed 4 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Azhane, Thank you for rating your stay at The Whitehall Houston. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Jessica, We are delighted with your rating! It's wonderful to know that you enjoyed so much about your time at The Whitehall Houston. We look forward to serving you again in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Excellent
PAUL, SUGAR LAND
Travelled with group
Apr 10, 2024
Liked: Cleanliness
Everything was good
PAUL
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Paul, Thank you for choosing The Whitehall Houston for your recent stay and for sharing your experience with other travelers. We are pleased that you loved our great location and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Every employee we encountered was friendly,enthusiastic, and well trained in their job. The most customer oriented hotel I have ever stayed in.
John
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear John, We are delighted to hear that your experience at The Whitehall Houston was characterized by friendly, enthusiastic, and well-trained staff members. Providing exceptional customer service is our top priority, and we are thrilled to learn that our team's dedication to guest satisfaction made a positive impression on you. We strive to create a welcoming and accommodating environment for all our guests, and your kind words serve as a testament to our commitment to excellence. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Excellent
Troy
Apr 9, 2024
Troy
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 30, 2024
Dear Troy, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at The Whitehall Houston. We hope to have the pleasure of doing so again on your next visit to the area.In the Spirit of Hospitality, Sal Khatri,General Manager
Great location and the staff was really nice. Very pet friendly as well.
Clarissa
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Clarissa, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's prime location and that our staff left a positive impression on you with their friendliness. At our establishment, we strive to create a welcoming environment for all guests, including our furry friends, so we're delighted to hear that you found us to be very pet-friendly. We hope to have the pleasure of welcoming you back to The Whitehall Houston for another enjoyable stay in the future!In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Excellent
Kassie
Apr 9, 2024
Liked: Property conditions & facilities
Wonderful place
Kassie
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Dear Kassie, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Cesar, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
10/10 Excellent
Marcelino
Apr 9, 2024
Marcelino
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 29, 2024
Dear Marcelino, We are delighted you had a pleasant stay at The Whitehall Houston during your time in our vibrant city. It is a pleasure to know that we exceeded your expectations and that you left with replenished spirits. It was our pleasure hosting you, and we hope you will revisit the next time you are in the Houston area.In the Spirit of Hospitality,Sal KhatriGeneral Manager
4/10 Poor
levan
Travelled with family
Apr 8, 2024
Liked: Staff & service
It’s presented a lot better in the pictures than it actually is. It’s an old hotel
levan
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Levan, We appreciate your feedback and apologize if your experience did not meet your expectations. Our team strives to accurately represent our property, but we understand that individual preferences may vary. We value your input and will use it to improve the overall experience for our guests. Thank you for bringing this to our attention and we wish you all the best in your future travels.In the Spirit of Hospitality, Sal KhatriGeneral Manager
6/10 Okay
Magdalena
Travelled with family
Apr 8, 2024
The walls between rooms are very thin and we could hear people next door who played TV all night long - all night long. The hotel asked the people next door to lower their TV after 1:00am and they put it even louder and played it all night long
Magdalena
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Magdalena, Thank you for taking the time to review our hotel. Please accept our apologies for the noise concerns you experienced from the neighboring room and that we were unable to resolve this to your satisfaction. We certainly understand the frustrations this caused you, and we are sorry for the inconvenience. We hope you will give us another opportunity to show you the exceptional hospitality we are known for providing.In the Spirit of Hospitality,Sal KhatriGeneral Manager
Dear Anthony, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Whitehall Houston; we hope to see you again soon. In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Jose, Thank you for taking the time to share your experience with us. We are thrilled to hear that you found The Whitehall Houston to be very clean and enjoyed its great location. Maintaining a high standard of cleanliness is a top priority for us, and we are delighted that it was reflected in your stay. Our team takes great pride in ensuring our guests have a comfortable and pleasant stay, and we're pleased to hear that you found our location convenient. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Kahla, We are thrilled you had an excellent stay at The Whitehall Houston, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.In the Spirit of Hospitality, Sal KhatriGeneral Manager
Dear Jared, Thank you for the kind review, particularly the generous comments about our service. We have an exceptional team whose main priority is ensuring the comfort and satisfaction of our guests; it will be a pleasure to share your compliments with our staff. We hope The Whitehall Houston is your first choice every time you visit Houston. In the Spirit of Hospitality,Sal KhatriGeneral Manager