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Reviews of Magnolia Hotel Houston, A Tribute Portfolio Hotel

4 out of 5
Magnolia Hotel Houston, A Tribute Portfolio Hotel
1100 Texas St, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 676 out of 1006 reviews" "
Rating 8 - Good. 192 out of 1006 reviews" "
Rating 6 - Okay. 72 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 32 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alina

Liked: Cleanliness, staff & service
Great location! Super friendly staff and exceptional customer service!
Stayed 1 night in May 2024
Response from Jason H, General Manager on May 17, 2024
Thank you for choosing to stay with us and for the great review. It is wonderful to hear that you enjoyed your stay and experienced exceptional customer service. We hope to welcome you back when your travels return to Houston.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 3 nights in Apr 2024
Response from Jason H, General Manager on May 15, 2024
Thank you for staying with us and for the great review. Please come see us again when you are back in Houston.

6/10 Okay

Dawana

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Jason H, General Manager on May 15, 2024
Thank you for staying with us and for leaving a review. We hope to improve on your overall impression of your visit when you return. Our sincerest apologies we did not meet your expectations and are positive we can do better.

10/10 Excellent

Kristi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful and the staff were great! The bed was so comfortable with a good size room and bathroom lighting was good! The roof top has amazing views, although the pool and hot tub were small and shallow. The only downfall is the parking. You can valet for $50 over night or park at a nearby parking garage for $15 for 24 hrs(but once you leave you have to pay again). It was an easy walk from the parking garage to hotel. We staying on the 19th floor and could still clubs music nearby. Not terrible tho!
Stayed 2 nights in May 2024
Response from Jason H, General Manager on May 14, 2024
Thank you very much for saying with us and for the great review. Come see us again when you are back in Houston.

10/10 Excellent

Tamara

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Apr 2024
Response from Jason H, General Manager on May 14, 2024
Thank you very much for saying with us and for the nice review. Come see us again when you are back in town.

10/10 Excellent

Tyler L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for everything
Stayed 3 nights in May 2024
Response from Jason H, General Manager on May 14, 2024
Thank you very much for saying with us and for the great review. Come see us again when you are back in Houston.

10/10 Excellent

MACKALA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk man was so sweet and accommodating mr northan thank you for a wonderful experience
Stayed 4 nights in May 2024
Response from Jason H, General Manager on May 14, 2024
Thank you very much for saying with us and for the wonderful review. Come see us again when you are back in Downtown Houston.

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Jason H, General Manager on May 13, 2024
Thank you for choosing to stay with us and for the great review. We look forward to hosting you again when your travels return to Houston.

10/10 Excellent

Jewsuan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and helpful. Allowed an early check in when we miscalculated travel timings. Wish there was a complementary bottle of water and a variety to the breakfast. There was skittles on the floor of the elevator overnight but overally stay was great!
Stayed 4 nights in May 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the great review! It is great to hear you enjoyed the amenities at the hotel along with the welcoming and helpful team. We hope to welcome you back when you return to Houston.

8/10 Good

Bert Theo

Travelled with partner
Great staff. Nice hotel. Any downtown in North America is sketchy but you gotta be aware and proactive. Biggest complaint was country music in pool area on about a 20 song loop.
Stayed 3 nights in Apr 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the review! We hope to welcome you back when you return to Houston so we can improve your overall impression of the hotel.

4/10 Poor

Danielle

Disliked: Cleanliness, property conditions & facilities
This hotel has a terrible cancellation policy. Do not book here. They have bad customer service. I had to cancel 5 days before my travel due to unforeseen circumstances and they refused to give my money back. I even notified Expedia and they tried to negotiate on my behalf and they still refused. Very unreasonable as I’m sure it was plenty of time for them to rebook my room.
Stayed 1 night in Mar 2023
Response from Hotel Team on May 7, 2024
Thank you very much for your feedback and we understand your concerns. Prepaid reservations in the travel industry typically have a strict cancellation policy but offer a generous discount associated with that risk. We do hope to serve you when you are back in Houston but understand we may not be your hotel of choice.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the great review! We hope to welcome you back when you return to Houston.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the review. We hope to welcome you back when you return to Houston, so we can improve on your overall impression of the hotel.

10/10 Excellent

JULIO, Clover

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the great review! We hope to welcome you back when you return to Houston.

8/10 Good

Samuel

Stayed 2 nights in Apr 2024
Response from Northon Holiday on May 2, 2024
Samuel,Thank you so much for your feedback. Your experience is very important to us. Its was a pleasure to host your stay. We look forward to your next visit

10/10 Excellent

alliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Northon Holiday on May 2, 2024
Alliyah,Thank you so much for your feedback. Your experience is very important to us. Its was a pleasure to host your stay. We look forward to your next visit

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to walk and see the city
Stayed 2 nights in Apr 2024
Response from Allean B. Front Office Supervisor on Apr 29, 2024
We’re so happy to hear from you Derrick! Thank you for your valuable feedback. We hope to see you again soon.

10/10 Excellent

Veronica, Humbe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
how helpful the staff was and attentive
Stayed 2 nights in Apr 2024
Response from Allean B. Front Office Supervisor on Apr 29, 2024
We’re so happy to hear from you, Veronica! Thank you for your valuable feedback We hope to see you again soon!

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I showed up a little earlier than expected and the guest services agent checked me before check out, which was much appreciated. The location is perfect! It was close to most of the attractions downtown and within walking distance. I went out at night and there was plenty of nightlife.
Stayed 3 nights in Apr 2024
Response from Allean B. Front Office Supervisor on Apr 29, 2024
We’re so happy to hear from you, Terrance! Thank you for your valuable feedback We hope to see you again soon!

4/10 Poor

Huang

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
it was trip for Robotic World champion competition in convention center, hotel provides free shuttle in 1 mile distance which is great. we booked 3 nights for 3 persons, they only had 1 king bed. we ended up 1 person slept on the floor. Totally understand it was really full on 4/19/2024. but for 2nd night and 3rd night, some students checked out, when we asked for switching a double bed room, they still refused to do that. it was very not friendly hotel. will definitely not come back again.
Stayed 3 nights in Apr 2024
Response from Jason H, General Manager on Apr 30, 2024
Thank you very much for staying with us and for sharing your experience. We apologize for the inconvenience of your preferred room type being unavailable. Rest assured; we would have moved your room to the desired type, had it come available. We understand we may not be your hotel of choice but would love to welcome you back on a future visit. Once again, thank you for staying with us and we hope to serve you again.

2/10 Terrible

Alexander

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in at 11:30 p.m. to be told the room type I booked was not available. First, I was given a key to a room that had already been used. Terrible. I was then given keys to a new room, which was also the wrong room type. As many reviews note here, the property is old. That means air conditioning that is incredibly noisy, antiquated lighting, old dated furniture, bars of old school soap for the shower. The staff were very nice and did a great job to address the issues I experienced, but that doesn't make up for a very poor hotel experience. I would not stay here again and would avoid staying here.
Stayed 2 nights in Apr 2024
Response from Jason H, General Manager on Apr 30, 2024
Thank you very much for staying with us and for sharing your experience. We apologize for the inconvenience of your preferred room type being unavailable. We understand we may not be your hotel of choice but would love to welcome you back on a future visit. Once again, thank you for staying with us and we hope to serve you again.

8/10 Good

Natalie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are nicely update but pool area could use improvements.
Stayed 2 nights in Apr 2024
Response from Northon Holiday on Apr 25, 2024
Natalie,Thankyou so much for sharing your experience! Just know it was a pleasure to host your stay and we look forward to your future stay.

8/10 Good

Jaycee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely nice and I loved that the hotel was walking distance to a lot of things downtown.
Stayed 2 nights in Apr 2024
Response from Jason H, General Manager on Apr 24, 2024
Thank you very much for staying with us and for leaving the nice review. It is great to see that you enjoyed our location and the extremely nice service. Come see us again when you are back in town.

6/10 Okay

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Jason H, General Manager on Apr 23, 2024
Thank you very much for staying with us and for leaving a review. We are so sorry that you did not have a good experience. We would love the opportunity to host you again and improve your experience.

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised
Stayed 2 nights in Feb 2024
Response from Northon holiday on Apr 21, 2024
Jose, On behalf of the entire hotel team, I want to thank you for sharing about your "Exactly as Advertised" experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Northon HolidayAssistant Front Office ManagerHouston Magnolia HotelnholidayIII@magnoliahotels.com713-221-0011

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from start to finish
Stayed 2 nights in Apr 2024
Response from Jason H, General Manager on Apr 19, 2024
Thank you very much for staying with us and for the great review. Come see us again soon!

10/10 Excellent

Philip, Bainbridge Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views of the Houston from our room and the rooftop pool.
Stayed 2 nights in Apr 2024
Response from Jason H, General Manager on Apr 19, 2024
Thank you for staying with us and for the fantastic review! Come see us again when you are back in town.

8/10 Good

Shayna

Stayed 1 night in Apr 2024
Response from Jason H, General Manager on May 7, 2024
Thank you very much for staying with us and for the review! We hope to welcome you back when you return to Houston so we can improve your overall impression of the hotel.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tremendous friendliness of the staff!! From the very first moments of arrival, people smiled and were very helpful! The most positive experience I have ever had in a hotel stay!! 😀
Stayed 1 night in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

8/10 Good

Katharine

Business traveller
Liked: Cleanliness, property conditions & facilities
Great location, beds are comfortable
Stayed 6 nights in Apr 2024
Response from Jason H, General Manager on Apr 24, 2024
Thank you very much for staying with us and for leaving the nice review. It is great to see that you enjoyed our location and the comfortable beds. Come see us again when you are back in Houston.

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ice machine on every floor was a lil odd but not an inconvenience
Stayed 6 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Jesse Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Apr 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Jae

Stayed 1 night in Apr 2024
Response from Allean B. Front Office Supervisor on Apr 29, 2024
We’re so happy to hear from you! Thank you for your valuable feedback We hope to see you again soon!

6/10 Okay

Victoria

Stayed 3 nights in Apr 2024
Response from Jason H, General Manager on Apr 25, 2024
Thank you very much for staying with us and for leaving a review. We hope to welcome you back so we can improve your overall impression of your stay.

10/10 Excellent

Donnie R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Apr 4, 2024
Thank you very much for staying with us and for the lovely review! We look forward to hosting you again when you are back in town.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and respectable hotel
Stayed 1 night in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for the nice review! Come see us again when you return to Downtown Houston.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for the great review! Please come see us again when your travels return to Downtown Houston.

6/10 Okay

Juan

Travelled with family
Liked: Staff & service, amenities
Found several items of trash, it looked like the sheets were not changed!!
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Apr 1, 2024
Thank you for staying with us and for leaving your feedback. We would like to apologize that your accommodations did not meet your expectations. We are positive we can do better on a future visit. Please come see us again when you are back in Houston.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Pool on top floor has nice view of downtown. Staff was polite and willing to help. I used valet when I got there and didn’t need my truck till I left 3 days later. Truck was in same condition as I left it and the valet bill was taken care of by by hotel during checkout. A variety of dining options in walking distance from fast food to nice Brazilian steak house. I recommend moonshiners if you have weakness for southern fried.
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 28, 2024
Thank you very much for staying with us and for sharing such a wonderful review. We look forward to hosting you again when you are back in Houston.

8/10 Good

Barbara and Paul, Nacogdoches

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, close to the theater and performance center.
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 25, 2024
Thank you very much for staying with us and for leaving a review. We hope to see you again when you are back in Houston.

10/10 Excellent

Joseph, Mountain Home

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was charming and clean, and the staff was most helpful and accommodating. I would use this facility again, if ever in the downtown Houston area.
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 21, 2024
Thank you very much for your feedback and for choosing to stay with us. Great to hear you had a wonderful stay and that we have earned your future business.

10/10 Excellent

lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 19, 2024
Thank you very much for staying with us and for the great review! We hope to see you when you are back in Houston.

10/10 Excellent

Mary

Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Apr 15, 2024
Thank you for choosing to stay with us and for the great review. We can't wait to welcome you back when you are back in Houston.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jason H, General Manager on Mar 19, 2024
Thank you very much for staying with us and for the great review. Please come see us again when you are back in Houston.

10/10 Excellent

Lagacia Chare, Lincoln

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Mar 18, 2024
Thank you very much for staying with us and for the great review. Come see us again when you are back in the area.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jason H, General Manager on Mar 18, 2024
Thank you very much for staying with us and for the great review. Come see us again when you are back in Houston.

10/10 Excellent

Megan

Stayed 4 nights in Mar 2024
Response from Jason H, General Manager on Apr 4, 2024
Thank you very much for staying with us and for the excellent review! We look forward to hosting you again when you are back in town.

8/10 Good

Micaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part the property was very nice, staff was very accommodating and the bar area is excellent. However, the water temperature was HOT. We ran it at the coldest temperature and still had to run to the ice machine to get ice to cool it down and only about 5 buckets of ice later was is cool enough. And be cautious about where you park around the hotel. We parked on the side street and our car was broken in to.
Stayed 1 night in Mar 2024
Response from Northon Holiday on Mar 13, 2024
Dear Micaela,On behalf of the entire hotel team, I want to thank you for sharing about great experience. we apologize for the water incident and will make measure to correct it for future stays. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,